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Customer Service Office

Jonesboro, Georgia, United States
October 28, 2016

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**** **** **** **, *********, GA **296 H: 770-***-**** C: 770-***-**** Quality Communication Interacted with 50+ affiliate stations in US, Puerto Rico as well as international, ensuring reliable and high-speed customer service with proficiency. Customer Assistance Worked with company systems such as RTSM and diligently completed all assigned tasks, working overtime as needed. I also was a part of the team that helped to launch the new system Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Office Assistant with 10+ years of billing and coding, patient charting, insurance claims and appointment scheduling in a busy medical office setting.

Highly organized and detail-oriented office manager with more than 10 years experience supplying thorough, organized administrative support to 4 senior executives. Office Manager highly skilled at managing complex schedules, budgeting and travel arrangements.

Careful and active listener to ensure the best care for our most valuable asset (the customers). I am a active learner always taking initiative to learn other positions. Always ready to meet the customers to need to continue to have Delta as their airline of choice. Good

understanding and use of software such as RTSM,

Oracle PeopleSoft, Kronos, and Microsoft Office Suite. Appointment setting

Team building

Accounting familiarity

Advanced clerical knowledge

Multi-line phone proficiency

Conference planning

Certified Medical Office Assistant

Travel administration

Administrative support specialist

Microsoft Excel certified

Critical thinker

Spreadsheet management

Employee training and development

CMS-1500 billing forms

Filing and data archiving

HIPAA compliance

Medical billing

Professional phone etiquette

45 WPM typing speed

Excellent communication skills

Database management

Customer service-oriented

Articulate and well-spoken


Accurate and detailed

Excellent planner and coordinator

Works well under pressure

Certified in 10-key

Human resource laws knowledge

Social media knowledge

Pleasant demeanor

Certified Computer Office Assistant

Ramp Agent/Customer Service, 09/2008 to Current

Delta Airlines – Atlanta, GA

Efficiently and successfully running luggage and expediting priority items, such as care seats and other. personal belongings to the departing aircrafts.

Maintained up-to-date knowledge of Deltas' policies. regarding customers, timing and station codes.




Training new employees daily to ensure great quality. work and knowledge of my area.

Office Manager, 02/2005 to 09/2008

Cooper Medical Associates – Atlanta, GA

Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Drafted biweekly time sheets for 3 executives and employees. Assisted with event planning, including associated travel and logistical arrangements. Completed data entry, tracked resumes and maintained the applicant tracking system. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Obtained signatures for financial documents and internal and external invoices. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Served as corporate liaison between the finance, IT and marketing departments. Managed office supplies, vendors, organization and upkeep. Ordered and distributed office supplies while adhering to a fixed office budget. Associate of Arts: Business Management, May 2012

University of Phoenix - Phoenix AZ

Coursework in Business Administration, Communications and Accounting Information Processing Assistant Certificate

Certification: Medical Billing and Coding, 2007

Georgia Medical Institute - Atlanta, GA

Information Processing Assistant Certificate

Recipient of Hope Scholarship


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