LELITA C. DYE
**** **** **** **, *********, GA **296 H: 770-***-**** C: 770-***-**** acw97q@r.postjobfree.com Quality Communication Interacted with 50+ affiliate stations in US, Puerto Rico as well as international, ensuring reliable and high-speed customer service with proficiency. Customer Assistance Worked with company systems such as RTSM and diligently completed all assigned tasks, working overtime as needed. I also was a part of the team that helped to launch the new system Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Office Assistant with 10+ years of billing and coding, patient charting, insurance claims and appointment scheduling in a busy medical office setting.
Highly organized and detail-oriented office manager with more than 10 years experience supplying thorough, organized administrative support to 4 senior executives. Office Manager highly skilled at managing complex schedules, budgeting and travel arrangements.
Careful and active listener to ensure the best care for our most valuable asset (the customers). I am a active learner always taking initiative to learn other positions. Always ready to meet the customers to need to continue to have Delta as their airline of choice. Good
understanding and use of software such as RTSM,
Oracle PeopleSoft, Kronos, and Microsoft Office Suite. Appointment setting
Team building
Accounting familiarity
Advanced clerical knowledge
Multi-line phone proficiency
Conference planning
Certified Medical Office Assistant
Travel administration
Administrative support specialist
Microsoft Excel certified
Critical thinker
Spreadsheet management
Employee training and development
CMS-1500 billing forms
Filing and data archiving
HIPAA compliance
Medical billing
Professional phone etiquette
45 WPM typing speed
Excellent communication skills
Database management
Customer service-oriented
Articulate and well-spoken
Flexible
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Certified in 10-key
Human resource laws knowledge
Social media knowledge
Pleasant demeanor
Certified Computer Office Assistant
Ramp Agent/Customer Service, 09/2008 to Current
Delta Airlines – Atlanta, GA
Efficiently and successfully running luggage and expediting priority items, such as care seats and other. personal belongings to the departing aircrafts.
Maintained up-to-date knowledge of Deltas' policies. regarding customers, timing and station codes.
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Training new employees daily to ensure great quality. work and knowledge of my area.
Office Manager, 02/2005 to 09/2008
Cooper Medical Associates – Atlanta, GA
Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates. Drafted biweekly time sheets for 3 executives and employees. Assisted with event planning, including associated travel and logistical arrangements. Completed data entry, tracked resumes and maintained the applicant tracking system. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Obtained signatures for financial documents and internal and external invoices. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Served as corporate liaison between the finance, IT and marketing departments. Managed office supplies, vendors, organization and upkeep. Ordered and distributed office supplies while adhering to a fixed office budget. Associate of Arts: Business Management, May 2012
University of Phoenix - Phoenix AZ
Coursework in Business Administration, Communications and Accounting Information Processing Assistant Certificate
Certification: Medical Billing and Coding, 2007
Georgia Medical Institute - Atlanta, GA
Information Processing Assistant Certificate
Recipient of Hope Scholarship
EDUCATION