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Customer Service Manager

Quezon City, National Capital Region, Philippines
October 28, 2016

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*** **** ***-***, ******* Hills, Quezon City ● +63-995-*******

+63-948-******* ●

Personal Information

Gender : Male

Nationality : Filipino

Religion : Roman Catholic

Birthday : November 23, 1983

Height : 5’7”

Age : 33

Civil Status : Single


Be part of a leading company’s success story in the capacity of data encoder; ensure optimal productivity for the company and satisfaction for the company’s clientele. Notable skills and competencies:

Energetic, pleasant, friendly, outgoing, success/result-oriented

Good written / verbal communication – proficient in presentation, writing and/or editing manuals, product promotion and advertising.

Exceptional customer service.

Can operate independently and as part of a team.

Average typing speed of 53WPM

Skilled at Excel, Microsoft Word and Powerpoint

Willing to travel a lot.

Work Experience

Jan. 2016 – Present New San Jose Builders, Inc. 4/F Victoria Towers, Panay Avenue Real Estate Developer cor. Timog, Paligsahan, Quezon City Sales Representative

Sept. 2015 – Present Pru Life UK Wynsum Corporate Plaza, Ortigas, Pasig City Life Insurance Company

Financial Consultant

May 2012 – March 2015 Erhard Science and Technological Institute Gloria, Oriental Mindoro Educational Institution

Administrative Assistant

Ensured smooth day-to-day operations of the Administrative Department and all other activities related to administrative functions.

Implemented and maintained Quality System in my department and reported any non- conformances, proposed corrective actions as necessary and followed-up implementation within my level.

Participated in Quality System Audit and review.

Directly supervised human resource development, finance, health department and general services department’s operation.

Also worked as Finance Department Head, Registrar, Instructor/Teaching Staff and Documentation Clerk.

Jan. 2009 – April 2012 Philippine Central Islands College San Jose, Occidental Mindoro Educational Institution

General Services Department Head

Reported directly to the Administrator

In-charge of the institute’s facilities maintenance, property and equipment control, and security concerns

Approved purchase requisition of materials and services being required by the department.

Made annual budget for the department’s projected operating expenses, which was to be submitted on or before the 30th of April every year.

Also worked as Bookkeeper, Cashier, Instructor / Teaching Staff and School Canteen Manager

June 2007 – Dec. 2008 Educational Systems Technological Institute Boac, Marinduque Educational Institution


Nov. 2003 – Mar. 2007 Educational Systems Technological Institute Boac, Marinduque Educational Institution - Canteen

Manager / Crew


BS Information Management Educational Systems Technological Institute March 2007 Murallon, Boac, Marindque

Certificate in Info. Management Educational Systems Technological Institute October 2003 Murallon, Boac, Marindque

Secondary Cawit National Comprehensive High School April 2001 Cawit, Boac, Marinduque

Elementary Tugos Elementary School March 1997

Tugos, Boac, Marinduque


Aida S. Abella former Part-time Instructor, ESTI-Gloria 091*-******* Noel Monjardin Sales Director, New San Jose Builders, Inc. 092*-******* Romeo A. Sumalde Brach Manager (Radiance), Pru Life UK 092*-*******

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