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Information Technology Microsoft Office

October 28, 2016

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Kenneth Alvin M. Tenorio

*** ***** ****, ******, ***. Maria, Bulacan l Phone: 090*-****-***

Career Objectives

To attain a position that will enable me to utilize my skills and expertise in the Information Technology Industry that offers Professional growth while being resourceful, innovative and flexible.


CCNA (Certified Cisco Network Associate)

CCNA 200-120 Routing and Switching

September 2015


•Familiar with Cisco routing and switching

•Hands on configuration on Cisco Routers 1841, 6500,7200,1721 via CLI

•Hands-on experience on Cisco Switches 2950 and 2960 via CLI

•Has the skills and knowledge in Routing (Static,Default route,EIGRP,OSPF)

•Hands on experience in Switching (Vlan), STP(802.1D), RSTP (802.1W), Portfast, port security.

•Knowledgeable in HSRP, Route Summarization, CDP (Cisco Discovery)

•Knowledge in OSI Layer TC/IP IPV4, IPV6 and Subnetting

•Has an experience in configuring ACL (Access List), WAN

•Monitoring and testing tools: Nagios, Cacti, Whireshark

•Basic knowledge in VPN(Site-to-Site and Remote)

•Familiar in Linux and Windows Operating Platforms.

•Knowledgeable in Linux terminal (file manipulation, commands)

•Basic Linux administration

•Basic knowledgeable on Huawei Switch configuration and CLI Commands

•Active Directory

•Internet Technology,Windows XP, software and hardware installation and cabling

•Can do technical troubleshooting

•Knowledgeable on performing addition, moving and changes (MAC) request using NAC

•Proficient in Microsoft Office and Adobe.

•Tracing network LAN cables

•Knowledgeable in Ticketing System

Key Qualifications

Highly self-motivated, disciplined and excellent attendance record

Multi-tasking, time Management, and Prioritizing

Ability to work with same efficiency even in stressful situation

Quick Learner and Training new team members

Excellent time management skills

Can work with minimal supervision

Team Player

Professional Experience

iPlus Intelligent Network Inc.(ePLDT)

3/F L.V. Locsin Building Ayala Avenue cor Makati Ave.,Makati City

IT Helpdesk Associate

October 21, 2013- December 31, 2013

Chikka Philippines Inc. Project

Curo Teknika Inc.

3/F L.V. Locsin Building Ayala Avenue cor Makati Ave.,Makati City

IT Helpdesk Associate

December 31, 2013- August 21, 2015

Chikka Philippines Inc. Project

Provide support to customers’ issues on 24x7 shifting shedule

Monitor system, server, networks and connectivity real-time performance to be able to immediately identify technical problems and diagnose or escalate accordingly (Nagios, Cacti)

Creating internal and external ticket and assigning them to designated support group (Request Tracker ticketing System)

Unsubscribing, blacklisting subscribers to a specific service/s via opt-out web tool

Coordinating with Data Centers on Network Maintenance or Network Activity.

Ensure that tickets are closed in a timely manner

Provide information to the client about product or service

Answer calls through 1st level diagnose or escalation to the proper department

Escalate incidents and requests to the next level of support for resolution

Testing of product or service/s and report any service issues

Freelance IT (August 2015 - Present)

Troubleshooting Software, Hardware, and Network Issues

Installing software and hardware

Reformatting Desktops and Laptops



Bachelor of Science in Information Technology

STI College Sta. Maria

June, 2009 – March 2013

Best in Thesis Award

School Spirit Award


Jesus Lord and Savior Christian Colleges Foundation Inc.

June 2005 – March 2009

Loyalty Awardee

Most Dependent

Trainings and Seminars

2015 – CCNA 200-120 Routing and Switching Bootcamp Training


Unit 2B Newton Plaza 4408 Old Sta.Mesa

45 Hours

2013 - On-The-Job Training

Bangko Sentral ng Pilipinas

2011- Computer Society 5th Annual IT Seminar,“ADVANCEMENT IN TECHNOLOGY: Bigger Challenge, Greater Change”

STI College – Sta.Maria

Personal Information

Age : 23

Birth Date : January 8, 1993

Civil Status : Single

Nationality : Filipino

Character Reference

Daneza Antonio

Team lead

IT Helpdesk Chikka Philippines Inc. Project

Pasig City

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Kenneth Alvin M. Tenorio


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