MICHELLE WILLIAMS

*** ******* ***** ***** ** ****1 864-***-****

OBJECTIVE

Secure a position that will enable me to use my strong communication and organizational skills, customer service background and my ability to work well with people.

EXPERIENCE

1/22/2016 to Present CONCENTRIX. 2000 Wade Hampton Blvd. Greenville. SC. 29615

Medical Claim Specialist

Process Specialist Medical claims for Aetna Insurance with speed and accuracy

03/2011 - 07/2015 AMERICAN CREDIT ACCEPTANCE

LLC. PO Box 1899 Spartanburg. SC

Worked with car dealerships and DMV to ensure titles for ACA financed cars

Maintained low number of accounts over 60 days outstanding

Worked Daily OutStandingg Report, CarMax Report and Stategic Partners Report to ensure as many titles were cleared in timely manner

Trained new employees to follow guidelines and work efficiently

Opened, Sorted, Scanned, Distributed, Logged, Entered and Mailed titles to vault

Relied on by Supervisor to provide time sensitive information to other Depts in her absence

Responsible for check requests submitted to Accounts Payable and once checks were received they were dispersed to various DMV's for title fees

Responsible for Title Inquiries to various states to verify lien holder information

07/2000 - 03/2010 FORD MOTOR CREDIT CO 1100 Brookfield Blvd, Greenville, SC. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Process data in compliance with Procedure as well as State Exceptions

Contributed to the Centers Satisfactory goals of 58% CSI, 74% DSI and 80% ESI by professionalism on incoming and outgoing customer and dealer contacts contributed in a positive manner

Completed the "Power Talking" course for self-improvement

Open-minded when presented with deviations from the norm

Maintained organized approach to carrying out assignments

04/1996 - 07/2000 Teletech 204 Halton Road, Greenville, SCInteract with customers to provide information in response to inquiries about products and services and to handle and resolve complaints

4 yrs Call Center experience

Followed daily scripts to provide professionalism to each caller

Met responsibilities promptly and followed through on commitments

Education and Training

Completion Date Issuing Institution Location Degree ReceivedCourse of Study06/1993 Piedmont Technical College SC Associate's DegreeBusiness Education

General Office Certificate 8/1984

EDUCATION

Associate Degree in Office Systems Technology with emphasis in Business. 1979-1983

AWARDS AND ACKNOWLEDGEMENTS

Selected by Supervisor to launch new Lender program which involved communication between dealerships and new customers to ensure complete satisfaction.

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