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Customer Service Sales

Location:
Rocklin, California, United States
Posted:
October 26, 2016

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Resume:

DONNA M. MANGURIAN

**** ******* **** acw8yf@r.postjobfree.com

Rocklin, California 95765

916-***-****

Regional Property Supervisor

Highly organized person and accomplished team leader skilled with identifying and solving property management issues while directing and coaching resident managers to ensure a high-level of compliance. Knowledge areas include Park Billing, HCD inspections, Yardi, budgets, California/Florida Real Estate License and office skills. Many years with on site management experience and Regional Property Supervisor. I am able to work from my home if needed.

Areas of expertise include:

Instrumental in monitoring and assuring compliance for all federal, state and compliance.

Achieved highest NOI by supervising and coordinating daily operations for multiple Mobile Home properties/ Single family homes/multi-family housing. . Including 55+ properties.

Managed and conducted property lot inspections, unit inspections and safety inspections to ensure lower findings and claims.

Experience of managing large residential properties and/ or multiple properties.

Property Budgets/paid bills/collected rents/deposit/accounting/accounts payable

Auditing files/office work

Fair Housing and Landlord and Tenant Laws

Customer Service/Sales/Marketing

Compliance

Yardi Knowledge/ Microsoft Office

Hiring

PROFESSIONAL EXPERIENCE

Preservation Partners Management – Torrance, CA. 2015 – 2016

Regional Property Supervisor

PPD provides opportunity to rehabilitate and permanently preserve existing affordable housing. They are HUD and Tax Credit run apartments.

Oversee several properties in the Northern Ca. area.

Hire new employees

Review financial operations to achieve the highest NOI for each site.

Coordinated advertising/marketing for each site and promotional needs to maximize it highest potential.

Serve as team leader in property management issues.

Courteous and professional communication with residents, applicants, staff and vendors.

Collected rent, notices to tenants, site/unit inspections, paid bills, vendors, turned units, leased.

Pre lease and lease up experience. On site experience, notices, rent collection, customer service, work orders, unit inspections, unit turns, move in and move outs, vendors, billing and budgets.

Made sure sites stay in compliance

Oversee capital improvements

Made sure sites are ready for HUD or TCAC inspections

Gather utility allowance information from each site

Senior living or disability properties, family apartments

Halexis Management – San Diego, CA. 2013 – 2014

Regional Property Supervisor

Employee Management, Marketing the Assets, Expense Control, Property Maintenance, Client Communication, Corporate Communication, Corporate Administration and Accounting, Monitor on-site Administration, Promotes Customer Service, develop and maintain a team environment with all members of the Halexis Management investment communities. Over seen RV parks, Mobile Home Parks and Apartments. Company closed its doors.

Provide Leadership to site teams by providing accountability, training and effective teambuilding skills.

Conduct market analysis, leasing strategy and leasing oversight.

Manage corporate administration and accounting: PO approval, variance analysis, etc.

Monitor on-site administration to ensure compliance with corporate policies and procedures.

Promote strong customer service/marketing.

Experience in managing multiple communities as a Regional Supervisor.

Experience with both residential, senior and Mobile Home communities.

Demonstrated people management skills, sense of urgency, results orientation.

Demonstrated ability to manage and direct staff to achieve desired company goals.

General office and bookkeeping skills.

Superior sales and customer service skills.

Public relations.

Budgets

Computer proficiency.

Detail oriented and excellent organizational skills.

Ability to interact effectively with prospects, residents, vendors, peers, and management.

Ability to obtain and review contracts to ensure best pricing and competitive bidding process.

Real Estate license in California and Florida.

Storz Management Company- Orangevale, CA. 2011 –2013

Regional Property Supervisor

Oversee several Mobile Home Parks/ RV Parks in CA, NV, Oregon properties 1,800 spaces in total, including 55+ properties. Property and lot inspections, compliance, review files, approve time sheets, approve billing payments, communicate with owners, prepared budgets, owners reports monthly.

Hired site staffing and when necessary laid people off.

Worked with vendors and maintained the sites.

Trained new employees.

Work with HCD to make sure the site is in compliance.

Followed Park Rules and Regulations, made sure they are up to date with the laws.

Checked petty cash expenses and storage areas in the sites.

Budgets for each site.

RV park in Nevada

Sales/Marketing

WinnResidential - Roseville, CA 2006 2010

Global company with 17,000+ employees in over 50 countries; $3.16B revenue in fiscal 2008.

Admin. Assistant

Oversee several CA. properties 1600 units in total, including senior properties. Market/Tax credit properties. Property inspections, re-certifications, compliance, audit files, vacancies, paperwork, files and communicate daily between site staff, RVP and owners. Prepared owners reports monthly and weekly reports for each site. Keep within the Fair Housing laws. Learning Asset Management. Office skills.

Review financial operations to achieve the highest NOI for each site.

Coordinated advertising for each site and promotional needs to maximize it highest potential.

Serve as team leader in property management issues.

Courteous and professional communication with residents, applicants, staff and vendors.

Collected rent, notices to tenants, site/unit inspections, paid bills, vendors, turned units, leased.

Pre lease and lease up experience. On site experience, notices, rent collection, customer service, work orders, unit inspections, unit turns, move in and move outs, vendors, billing and budgets.

Help with asset management with in my department.

KOHL’S – Roseville, CA 2003 2006

Large national retailer……

Sales Supervisor

Executes merchandising and operational functions. Direct work-Flow to Sales Associates, orients and trains new Sales Associates. Greet and offering assistance to customers as needed.

Increased customer loyalty.

Increased sales in certain areas of the store.

with a strong emphasis on product, customer service and visual presentation

THE HOME LOAN GROUP. – Pleasanton, CA 2002 2003

Administrative Assistant

I assigned pass codes and ID numbers to the loan officers and processors to all the branches. Communicated with out of state offices. Put broker packages together to get new loan agents. Ordered supplies for the different branches.

Communicated to several different states to help new employees to get started with passwords.

Made sure all office rosters stayed current.

Kept all personal information secret and locked away.

GREENBIAR, INC. – Fort Lauderdale, FL 1986 - 2002

Privately held company

Property Manager

I was responsible for homes, condos and 700 plus units on site manager at three different conventional properties for a private owner. Filed all eviction procedures as necessary for all sites. Prepare monthly packages for the accounted. Trained all new personal, hired and fired when needed. I over seen all the daily operations for all the communities and communicated to the owner. Deal with tenants concerns and be aware of legal matters. Safety inspections to ensure lower findings and claims. Fair Housing laws. Rent collections, notices, prepared for hurricanes and represented the company in court when needed. Unemployment and workers comp claims. On site manager/regional manager for 16 years with this company. Marketing, senior living.

Developed and coordinate advertising and promotional needs of each site to maximize marketing.

Communicated daily between staff and owner.

Create monthly packages for each site for the accounts and owner.

Due Diligence on sites that were sold.

Luxury properties

Senior Living/Assistant Living

Student Living

EDUCATION

Bachelor of Arts,

Southern Illinois University, Carbondale, IL 1979

Florida/California Real Estate License

From Chicago Ill..

Fair Housing certified

WMA Member

IREM Member

Yardi knowledge

Park Billing Knowledge



Contact this candidate