LISA ALEXIS
*** * **** ** ********, Brooklyn, NY 11236 H: 347-***-**** C: 347-***-**** acw8yc@r.postjobfree.com
PROFESSIONAL SUMMARY
Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs andstreamlining operations. Able to quickly assess the needs of the implement changes that will increase customersatisfaction and revenue.
SKILLS
Customer service-oriented Consistently meet goals Staff training/development Client account management?Exceptional interpersonal communication Budget developmentOrganized TeamworkEffective leader Employee scheduling
Payroll
WORK HISTORY
Manager
Laurino Enterprise - Brooklyn, NY 10/1994 - Current
Trained, coached and mentored staff to ensure smooth.adoption of new program.Hired and trained forty of staff.Running shifts and working side by side with staff.Training and development.Hiring,reviews and termination of employees.Establish and maintain standards for guest service and employee performance.Handles customer complaints with professionalism.Works well with other staff to provide a professional. atmosphere for guests.Understands food safety guidelines.Gift for motivating employees to provide the best quality food and service possible.
EDUCATION
Associate of Science: Associate degree in occupational studies
ASA Institute of Business and Computer Technology - Brooklyn, NY 2008
Nursing Assistant/Orderly Certificate:Allen School INC. - Brooklyn, NY 1997
High School Diploma:GEORGE WINGATE HIGH SCHOOL -