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Customer Service Manager

Location:
New York, New York, United States
Posted:
October 26, 2016

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LISA ALEXIS

*** * **** ** ********, Brooklyn, NY 11236 H: 347-***-**** C: 347-***-**** acw8yc@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs andstreamlining operations. Able to quickly assess the needs of the implement changes that will increase customersatisfaction and revenue.

SKILLS

Customer service-oriented Consistently meet goals Staff training/development Client account management?Exceptional interpersonal communication Budget developmentOrganized TeamworkEffective leader Employee scheduling

Payroll

WORK HISTORY

Manager

Laurino Enterprise - Brooklyn, NY 10/1994 - Current

Trained, coached and mentored staff to ensure smooth.adoption of new program.Hired and trained forty of staff.Running shifts and working side by side with staff.Training and development.Hiring,reviews and termination of employees.Establish and maintain standards for guest service and employee performance.Handles customer complaints with professionalism.Works well with other staff to provide a professional. atmosphere for guests.Understands food safety guidelines.Gift for motivating employees to provide the best quality food and service possible.

EDUCATION

Associate of Science: Associate degree in occupational studies

ASA Institute of Business and Computer Technology - Brooklyn, NY 2008

Nursing Assistant/Orderly Certificate:Allen School INC. - Brooklyn, NY 1997

High School Diploma:GEORGE WINGATE HIGH SCHOOL -



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