Kevin D. Norman

New Port Richey, FL

Cell-727-***-****

acw8uv@r.postjobfree.com

To Whom It May Concern:

Thank you in advance for taking time out of your busy schedule to review my qualifications in regards to interviewing for a position within your company.

My background includes over twenty-five years of customer service, data entry and sales experience. I am knowledgeable of MS Word, Excel, EClinicals EMR, Maximus’ Q2A site as well as other Medicare appeals websites. I am able to type 50+WPM. I have some website design experience. I have data entry and call center experience doing both inbound and outbound calls, as well as via emails. My hands on experience and passion to learn will allow me to do any job to the best of my ability. My diligence will be a great asset to your company and I look forward to the opportunity to meet you face to face to discuss these opportunities.

Again, thank you for taking time to review my enclosed resume.

You may reach me directly via phone or email at 727-***-****(cell), or acw8uv@r.postjobfree.com

Thank you for your consideration,

Kevin Norman

Kevin D. Norman

New Port Richey, FL

Cell-727-***-****

acw8uv@r.postjobfree.com

ABILITIES SUMMARY

Long history of impeccable and uncompromising customer service.

Adept at analyzing and rectifying technical problems over the phone.

Able to learn new tasks and adapt to new priorities quickly.

Tireless team leader who won't quit until the job is done.

WORK EXPERIENCE

02/2016-Present Ciox Health/Enterprise Consulting Solutions Phoenix, AZ (Home office)

FIELD TECHNICIAN

Scanning of medical records using company laptop and scanner

Travel to different locations daily to perform chart reviews (scan medical records)

Upload records to main office and post hours, travel mileage on company website

11/15-01/16 DialAmerica Port Richey, FL

Sales-Sirius Satellite Radio

Call customers with existing 90 trial subscriptions in their vehicles

Sell customers continued service, update customer records

07/2013 – 10/2015 Parallon Business Performance Group Largo, FL

Appeals Analyst

Follow up and document information on 2nd Level Medicare Appeals

Update status of appeals into computer using several websites, RRT, RWT and Q2A

Call to retrieve appeal status from Maximus Federal Services and C2C Solutions

Developed training materials for new hires

Trained new hires upon request

Assist appeals and logging departments with various projects

Input incoming ADR’s

Work various follow up spreadsheets and report findings to Manager/Team Lead

01/2013 – 07/2013 Ready Nurse Staffing Services Palm Harbor, FL

Temp Analyst at Parallon Business Performance Group

Follow up and document information on 2nd Level Medicare Appeals

Update status of appeals into computer using several websites, RRT and Q2A

Call to retrieve appeal status from Maximus Federal Services

Assist with other job duties as needed

Contact this candidate