Resume

Sign in

Customer Service Manager

Location:
Douglasville, Georgia, United States
Posted:
October 26, 2016

Contact this candidate

Resume:

Natasha Marshall

**** ********** ***

Douglasville 30134

678-***-****

acw8u4@r.postjobfree.com

Objective

To obtain a position in a leading organization where acquired expertise, professionalism, and commitment to excellence have valuable application.

Qualification Highlights

Consummate professional with 5+ years of progressive management experience and administrative support expertise in the medical/dental arena with demonstrated initiative, creativity, and success.

Proficient in the Microsoft Office Suite (Word, Excel, Powerpoint) with over 9 years of experience billing, management and sales

Certified Medical Coder with experience in HCPCS, ICD-9 Coding, AAPC, HIPAA, and ACAD HIM document imaging, analysis, reanalysis and UB-04, & 1500 Forms

Working experience in BluePumpkin, Siebel OS, Dentrix, Open Dental and QuickBooks

Over 7 years experience in a fast paced office management enviromnent and proficient with financial counseling, conflict resolution.

Expert in 3rd party billing regulations & requirements

Professional Experience

Downtown Atlanta Dentistry

Atlanta, GA 2015 to Present

Practice Administrator & Trainer

Managed 5 Doctors, 3 Hygienist & 4 Staff

Responsible for Business Strategies, Financial Planning & Marketing

Managed Provider's Schedules

Created & Implemented Proficient Block Scheduling

Audited Patient Accounts - recovered over $100 thousand in revenue

Managed all personnel related issues

Responsible for Insurance Claim-Submission, Verification, Payment & Credentialing

Coast Dental and Orthodontics Atlanta, GA 2013 to 2015

SENIOR MANAGER & TRAINER

Managed 2 Doctors, 1 Hygienist & 6 Staff

Responsible for the operational and financial standards of the practice' s billing

Process & File Insurance Claims in a Timely Manner

Field operators' problem escalation and customer service

Handled all A/R, Accounting, Collection, Billing & Coding for the practice

Experience with United Healthcare, MetLife, Humana, Delta Dental, Medicare & Medicaid

Mortenson Family Dental Company Louisville, KY 2011 to 2013

DENTAL PRACTICE MANAGER

Accounts Receivable-Billing, Reconciliations, Cash Applications, Reporting & Collections

Serve as manager for multiple practice locations

Responsible for all aspects of accounting, collections, marketing, billing & coding

Present dental treatment plans

Conducted periodic training as required by ADA

Ensure credentialing and re-credentialing on an annual basis or when a new provider joined the team

KForce Staffing-NORTONS HOSPITAL Louisville, KY 2011 to 2011

INPATIENT CODER

Assign appropriate and accurate codes to medical diagnosis and treatments

Reviewed patient charts and physician notes for accuracy

Resolved chart discrepancies with physicians and nurses

Temporary Assignment : Norton ' Hospital

RX Crossroads Louisville, KY 2008 to 2009

FINANCIAL ASSISTANCE MANAGER / INSURANCE VERIFICATION

Process & Apply Proper ICD-9 & HCPCS Codes.

Facilitate Insurance research request from services partner - pursuant to program standard operating procedure.

Report all adverse effects to the CDC in Atlanta, GA

Communicate all coverage options pursuant to SOP Product Procurement - educate physician, triage prescription.

Power Staffing Louisville, KY 2008

MEDICARE CUSTOMER SERVICE TEAM LEAD

Temporary assignment: Humana.

Provided customer service and call support on behalf of patients to resolve insurance issues.

Contacted Medicare Patients & Verified Federally Mandated Information.

Information entered directly affected Humana’s capitation dollar amount received.

Served as point of contact for training, escalated issues and team huddles.

SHPS Louisville, KY 2002 to 2005

TEAM MANAGER & TRAINER

Train Direct Hire & Temporary Employees

Monitor the inbound & outbound telephone calls of employees (15-25).

Complete periodic reports via Blue Pumpkin & other monitoring devices.

Process claims for client – Office of Personnel Management.

Processed eligible enrollment information during Open Season & Qualifying Life Events.

Education

ATA CAREER EDUCATION Louisville, KY 2006 to 2008

PROFESSIONAL MEDICAL CODING DEGREE

References Available Upon Request



Contact this candidate