DARREN DAVIS

Lakewood, CO

acw8q3@r.postjobfree.com 303-***-**** https://www.linkedin.com/in/darrendavis

RESULTSPRODUCING CERTIFIED IT SPECIALIST

Proven success leading technical teams to achieve project schedules to optimize productivity

Provide seamless management of multiple projects

Accomplished IT professional with diverse experience in all aspects of IT, including Unix systems administration,

subject matter expert (SME) on OS platforms, middleware install / configuration and systems programmer. Successful

history managing, designing, planning and implementing technical solutions for complex problems. Experience

traveling to nonUSbased sites on project work and as team lead for internal service offerings.

Mentor and consultant with strong interpersonal communication and analytical skills.

Expertise includes:

Security Policy Management Project Management Infrastructure Management

Vulnerability Management Change & Issue Management OS Patch Management

Event Automation Network Security Agile Cloud

TECHNICAL SKILLS

Operating Systems: Virtualization VIOS, IBM PowerVM, HMC, AIX 5.x / 6.1 / 7.1, Linux RHEL / SUSE /

Centos, Solaris, HPUX, VMware, Windows 2000 / 2003 / 2008 / 2012

Server Hardware: IBM Power Systems, IBM xSeries, Lenovo, HP, Cisco Switches / Routers

Applications: Virtualization, IBM PowerVM, VIOS, AIX NIM, PowerHA, VMware ESX / ESXi,

VirtualCenter, VSphere, IBM Systems Director, Lenovo XClarity, DB2, IBM Tivoli

Monitoring, Netcool, Tivoli Storage Manager, IBM BigFix, IBM WebSphere, IBM HTTP,

Apache HTTP, Solaris Jumpstart, LDAP, DNS, SMTP, Lotus Notes, IBM SoftLayer

Custom Applications: Unix shell scripting for event automation

Languages: Unix shell programming, Expect, Perl, HTML, SQL

PROFESSIONAL EXPERIENCE

IBM GLOBAL SERVICES, Boulder, CO

Advisory Software Engineer Technical Team Lead 2012 2016

Supported event management service offering that provides hardware monitoring and event automation for managed

IBM hardware. Managed team of 6 SMEs supporting service offering that supported over 35 customers encompassing

over 25K managed servers / agents. Managed workload to support business objectives. Mentored and trained SME

team and IBM Systems Administrators. Provided technical direction and overall architecture of solution on service

offering. Change Advisory Board technical approver on all changes affecting service offering.

Decreased server hardware outages by over 25% by creating proactive monitoring and alert notifications to

delivery teams.

Streamlined hardware event notification process, which increased System Administrator productivity by 50%.

Implemented quality assurance process which reduced monitoring deployment time from weeks to days.

Increased overall agent health 50% by creating and implementing best practices.

Achieved $300K savings on hardware and software licenses as technical lead and architect, championing and

leading project to move service offering from VMware / Intel platform to IBM Power Platform.

Instituted process for end to end testing of event automation flows during deployments, collaborating with other

support teams, which resulted in over 20% higher customer satisfaction.

Reduced cycle time in half for deployments and resource workload by automating new server build process.

Automated a cost recovery method used in billing by developing scripts to gather data metrics for reporting.

DARREN DAVIS PAGE TWO

acw8q3@r.postjobfree.com

IBM GLOBAL SERVICES (Continued)

Automated agent installation and registration process, reducing System Administrator resources required by over

75%.

Consistently sought out as top gun to provide troubleshooting on network, application and server issues to prevent

customer escalations and minimize monitoring downtime.

Advisory Software Engineer 2003 2012

Performed advisory role as technical lead and lab manager in support of 800 square foot production staging test

environment. Managed lab infrastructure, inventory and billing for services and coordinated use of lab resources. Lab

consisted of multi-tier networking with over 200 physical servers. SME on server builds of AIX, Linux, Solaris, HP-UX and

Windows 2003 / 2008 servers.

Increased system administrator to server ratio from 1 to 20, to over 1 to 100 by developing automation of server

builds and middleware installation.

Developed remote management and security management processes, decreasing staff required to support lab by

over 50%.

Achieved over $500K savings on hardware and software costs by seeking out reusable assets within company.

Decreased physical resources required by exploiting virtualization on multiple IBM Power and Vmware servers.

Saved over 80 man hours per quarter by automating patch management, vulnerability management and security

compliance reporting.

Enhanced quality of products / servers produced by serving as active participant in reviews on code,

documentation, solutions and architecture designs.

Maintained audit compliance to corporate security guidelines as security compliance lead for 3 IBM test labs.

Previous positions with IBM Global Services include:

Senior Systems Management Professional 20022003

IT Delivery Architect 20002002

Senior Technical Systems Integration Professional 19982000

Senior IT Systems Management Integrator 19961998

EDUCATION / PROFESSIONAL DEVELOPMENT

Coursework towards Bachelor of Science, Computer Information Systems, University of Alaska, Anchorage, AK

Numerous Vendor Technical and Management courses, including

IBM Power Systems Power Cloud Virtualization Workshop, AIX VUG Power8 Microarchitecture,

AIX VUG HMC V8R810 & V8R820 for Power8, IBM Cloud Computing Foundation courses,

IBM SoftLayer courses

CERTIFICATIONS

IBM Certified Advanced Technical Expert, RS / 6000 AIX

Certificate of Proficiency for AIX Performance and System Tuning

Internetworking Certified Professional

Client / Server Systems Certified Professional

Intranet / Internet Certified Professional

ITIL v3 Certification

IBM Certified I / T Specialist, System P

IBM Cloud Foundation Certification

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