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Sales Customer Service

Location:
Nicholasville, Kentucky, 40356, United States
Posted:
October 26, 2016

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Resume:

LOU ANN MUNSON

*** ********** *****

Nicholasville, Kentucky 40356

(Cell) 859-***-****

acw8or@r.postjobfree.com

Ability to coordinate people and policies in various settings and manage objectives to achieve goals. Self-motivated, detail oriented, responsible, prompt, and productive. Dynamic leadership with effective communication and organizational skills. Proficient in office administration, coordination of personnel, and program development. Experienced with professional appearance, adaptive personality, and exceptional people skills.

EXPERIENCE:

CATO

925 South Main Street

Nicholasville, Kentucky

(Part-time Sales Associate)

May, 2013 – Present

Greeting customers in a retail setting, coordinating clothes, shoes and jewelry,

dressing mannequins, arranging racks, 4-ways and displays, running the computerized

register: receiving payments, giving change, processing credits, tracking merchandise,

processing returns and opening charge accounts. Operate the cash register, calculator,

adding machine, fax and copier. Receive customer calls and communicate requested

information to customers. Maintain the company’s daily goal and average dollar sales

consistently. The associate with the highest average dollar sales and items per

transaction 95% of the time each week. Assist in the store closing procedures.

I present a professional and fashionable appearance at all times.

Munson

Page 2

NIKI GIBSON, CPA

920 South Main Street

Nicholasville, Kentucky 40356

859-***-****

(Receptionist/Secretary)

Nov. 2008 – Apr. 2010

Operated telephone switchboard to answer calls, provide information, take messages and schedule appointments. Transcribed handwritten information. Resolved complaints from clients, the public, visitors and customers. Transmitted information or documents to customers using computers, fax machines and mail. Operated copiers, fax machines, printers and telephones. Ordered office supplies and received client payments. Processed invoices and other reports. Received payments and was responsible for bookkeeping & filing. Maintained working knowledge of MS Office and banking procedures. Opened and closed business. Present a professional demeanor at all times.

KOHLS

Store #641/150 Kohls Drive

Nicholasville, Kentucky 40356

859-***-****

(Department Supervisor)

Feb. 2008 – Jan. 2009

Directed and motivated staff in a retail setting. Led a successful sales team and met sales goals. Proficient in sales, inventory, customer service, opening and closing procedures, daily

register and administrative responsibilities, and trained new hires. Authorized payments and merchandise returns. Followed company floor plans and responsible for floor set-ups and displays in my department. Monitored sales floor to ensure customer satisfaction. Mentored staff and trained them how to handle difficult sales and customers. Assigned duties to employees and ordered stock. Ensured merchandise was correctly priced and displayed. Attended all state beauty seminars and supervisor’s meetings. Co-ordinated ‘special events’. Surpassed sales goals and chosen “Employee of the Month”.

Munson

Page 3

JOHN REYNOLDS, Atty.

400 South Main Street

Nicholasville, Kentucky 40356

859-***-****

(Legal Assistant)

Apr. 2003 – Feb. 2007

Receptionist/secretary receiving all incoming calls and routing them to appropriate recipient. Assisted lawyer in preparing for legal proceedings such as divorce, criminal and litigation. Prepared legal documents, such as legal correspondence, briefs, pleadings, appeals, wills, contracts, affidavits, subpoenas, etc. and organized exhibits for trials. Interviewed clients

and witnesses along with interpreting laws for clients. Took dictation and collected and analyzed data. Organized and maintained documents electronically. Maintained Court calendar and responsible for banking transaction, invoicing and bookkeeping. Demonstrated strong communication skills and utilized word processing software.



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