AMIR NASEEM

P.O. Box ***, Dubai, UAE.

E-mail: acw8nr@r.postjobfree.com

Cell: 050-*******

ABSTRACTS OF MY CARRER

Seasoned IT professional with comprehensive business/technical skill set and expertise in Oracle ERP Implementation & Support, process improvement, systems integration, requirements analysis, workflow design, leadership, process modeling and testing/quality assurance.

Motivated achiever who guides organizations in applying technology to business settings, provides added value, and creates project deliverables in a timely manner.

Effective, personable team player with unsurpassed interpersonal skills and demonstrated ability to handle customer questions and objections.

Proficient problem-solver who envisions business and technical perspectives to develop workable solutions.

Energetic contributor with demonstrable detail orientation and multi-tasking/organizational proficiency.

Excellent communicator and good listener.

Enthusiastic learner who quickly grasps new concepts and technical skills.

CAREER ACHIEVMENTS

Completed full cycle implementation of Oracle Applications covering different industry segments i.e., Trading, Automotive, Contracting, Spare parts & Services etc

Successfully mapped business requirement with Oracle SCM & CRM functionality

Successful business process re-engineering for P2P cycle after thorough review of existing business processes.

Successful business process review and modeling for Sales, After Sales and Manufacturing.

Successful Implementation of Van sales Solution in FMCG industry and its integration with Oracle ERP

Successfully Lead Oracle EBS upgrade from release 11.5.10.2 to 12.1.3

Prepared the future strategy for the roll out, pain points and Risk assessment of the potential issues and the mitigation plan

Worked extensively with the technical team & prepared functional design of technical requirements.

Provided state of the Art user training with focus on business, facilitated by self edited documentation.

Post implementation support and TAR resolutions.

PROFESSIONAL SKILLS

Supply Chain Management

Purchasing, Inventory, Warehouse Management System, Mobile Supply Chain, Order Management, Advance Pricing, Shipping Execution

CRM Services

CRM Foundation, Depot Repair, Install Base, Service Contracts

CRM Sales

Sales Online, Telesales, Quoting

Manufacturing

Project & Discrete Manufacturing, BOM, WIP

Databases:

Oracle 7.x 8.x 8i 9.x 10.x

Operating System:

Windows NT/2000/XP, Windows 9.x, MS-DOS different versions

CAREER ACHIEVEMENTS

MAJOR ASSIGNMENTS

1.July 2006 – Continue

Juma Al Majid Group, Dubai-U.A.E. (www.al-majid.com)

Senior Business Analyst, SCM & CRM

Role

Training and techniques, sound decision making to facilitate analysis of process/project needs and gaps and to think conceptually

As a functional team member formulate business solutions to client through best practices embedded in Oracle Applications and configure Oracle Applications where required to meet client’s specific business requirements

Gathered As-is information for Sales & Distribution and CRM processes across different business units

Conduct the workshops for identifying the Standard process and Gaps

Setup and configured SCM & CRM modules.

Managed and coordinated the testing of SCM & CRM Sales & Services modules

Prepared and conducted training of extended team for SCM & CRM modules.

Providing end user support for SCM & CRM modules.

Follow up with Oracle on TAR

Below is the list of some of the main projects I have worked on during my work with Juma Al Majid Group.

Hyundai Motors Company, Sole Distributor of Hyundai Vehicles in U.A.E.

The project was the implementation of Oracle SCM & CRM Sales modules (Purchasing, Inventory, Order Management, Telesales, Quoting, Sales Online, CRM Foundation, TCA, APC, UWQ) in Hyundai Division.

Role Description

* Led the review of P2P and Pre sales processes in Hyundai

* Successfully mapped / re-engineer business processes with Oracle CRM sales functionality

* Configuration of CRM Sales modules

Al Majid Motors Company, Sole Distributor of KIA Vehicles in U.A.E.

The project was the implementation of Oracle CRM Sales modules (Purchasing, Inventory, Order Management, Telesales, Quoting, Sales Online, CRM Foundation, TCA, APC, UWQ) in KIA Division.

Role Description

* Led the review of P2P & Pre sales processes in KIA

* Successfully mapped / re-engineer business processes with Oracle CRM sales functionality

* Configuration of CRM Sales modules

Office Equipment Division, Juma Al Majid Establishment, Sole Distributor of Konica Minolta Digital Solutions (Network Printers/Copiers), Kardex Filing & Warehousing Systems and Sharp Fax Machines

This project involved implementing lease contracts, service contracts, usage based billing contracts & extended warranty contracts using service contract, Teleservices, Contact Center, Install Base, Order Management, Inventory, Advanced Pricing, AR.

Role Description

* Review and successful re-engineering of existing procedure of all contracts scenario

* Configuration and implementation of the above said modules

* User training and post implementation support

Home Appliances Division, Juma Al Majid Establishment, Sole Distributor of Samsung Electronics, GE, Gibson, Glem Gas, etc. Home Appliances Products

This project involved implementing End to End services processes like supplier warranty, extended warranty, claim management from principal using depot repair, service contracts, Teleservices, Contact Center, Install Base, Order Management, Inventory, Advanced Pricing, AR.

Role Description

* Review and successful re-engineering of existing sales processes across channels to facilitate after sales process

* Configuration and implementation of the above said modules

* User training and post implementation support

Gulf Trading & Refrigerating LLC – leading distributor of FMCG products like Tang, Wrigley’s, Perrier, Gerber, Coroli, Glade etc. in UAE market

The project was the implementation of Van Sales system in Gulfco and Business Process Integration of Van Sales system with Oracle E-Business Suite

Role Description

* Review all process flows which integrate van sales system with Oracle ERP system bi directionally (Upload and Download)

* Map the Van sales processes with Oracle ERP

* Prepare complete design document including all process flows for Integration of Van sales with Oracle ERP

* User Training and Setup of integration module of Van Sales System

Ashraf & Partners, Distributor of consumer electronics product like Samsung Cameras and Consumer products like Pelikan Stationary, V05 Shampoos, Stives etc

This project involved implementing financials & typical order to cash cycles with voluminous transactions

Role Description

* Captured the As-is processes for their Logistics & Distribution area

* Developed the To-be process model and the business process flow for the Supply Chain processes

* User Training

* Setup of Purchasing, Inventory, Order Management and Advanced Pricing

2.September 2005 – July 2006

Ebrahim K. Kanoo Group, Manama-Bahrain. (www.ekkanoo.com.bh)

Oracle Applications Distribution Consultant

The E.K. Kanoo name is synonymous with Bahrain’s automotive sector, in particular the Toyota and Lexus brands which formed the platform for expansion in the New Vehicle Sales, Service & Repair, and the Parts business. Since 1966, E. K. Kanoo has been the sole distributor of Toyota and Lexus vehicles in Bahrain.

Implementation Scope

Full life cycle implementation with all the streams of Oracle Applications like Financials, HRMS, Distribution, Oracle Projects, CRM sales and CRM service.

Role

Providing training of Oracle Applications (PO, INV, OM, Advance Pricing, Shipping Execution) to around 100 users across EKK group.

Documented user manuals for the ease of understanding of the users.

Review the business processes in Sales & Logistics areas.

Mapping the business processes with Oracle apps and identifying the gaps.

Finalizing the future business module.

Conduct workshops with user and explained them all the setup elements required to setup the applications and how to prepare / extract data for implementation

Follow up with Oracle on bug (TAR)

3.August 2002 – September 2005

Juma Al Majid Group, Dubai-U.A.E. (www.al-majid.com)

Oracle Applications Distribution Consultant

The group has vested interest in a wide range of vertical industry segments like Trading, Hospitality, Automotive services, Manufacturing and Contracting. The group also has its operations in other GCC countries like Oman, Qatar, Saudi Arabia etc.

Modules Implemented

Full life cycle implementation with all the streams of Oracle Applications like Financials, HRMS, Distribution, Oracle Projects, CRM sales and CRM service.

Role

Provided training of Oracle Applications (PO, INV, OM, and Advanced Pricing) to around 200 users across JAM group.

Documented user manuals for the ease of understanding of the users.

The existing business processes (RD050) was reviewed and mapped to the Oracle’s Standard functionality.

The shared services concept for the procure to Pay cycle was finalized after thorough study.

The org structure for Oracle Apps was setup according to the shared service concepts and gaps were resolved through customizations.

The setup data (BR110) was collected for the production setup.

The legacy conversion strategy was rolled out.

Preparing the test plan and reviewing the test scripts to test the Multi-Organization and the customization

Different reports were customized for analysis, tracking exceptions and printing of documents

Customized a landed cost module to meet the requirements of JAM.

Upgrade of Oracle Applications from release 11.5.8 to Oracle Application release 11.5.10

Monitored the detail testing process of the application after migrating to Oracle Application release 11.5.10

Managing the Help Desk calls

Setup and configured the Order Management & Advance Pricing module

Follow up with oracle on bugs noticed in the system.

Co-ordination with the other module leaders for the closing procedures.

Assisting other module leaders in the integration areas with Projects, Accounts payable etc.

Trouble shooting of the approvals stuck in the workflow

Managing the Approval hierarchy for purchasing.

Environment: ORACLE 9i, Oracle Applications (Release 11.5.10), HP Unix

4.Aug 1999 – April 2002

Ora-Tech Systems Pvt. Ltd, Karachi.

Certified Solution Partner, Oracle Corp. USA

Oracle Applications Consultant

Project: Kohinoor Maple Leaf Group, Raiwind-Pakistan

The group is one of the leading business houses in Pakistan. It is diversified in sectors such as Textile, Cement and power generation. In all it comprises of nine companies and its operations are distributed across the country. The application was implemented for over 500 users during (May 2001-April 2002)

Role:

Member of team implementing Oracle Applications (Release 11.0.3). Modules involved are Oracle General Ledger, Payables, Fixed Assets, Receivables, Cash Management, Purchasing and Inventory.

Involved in doing Setups for Oracle Purchasing and Oracle Inventory

End user training to the related personnel of the company

Application Bug follow up with oracle - TAR Registration

Designing of Customize reports and register those reports in Application object library.

Involved in data uploading activities

System Administration of Oracle Applications

Providing Functional and Technical Support

Project: Billing System for Sui Southern Gas Company (SSGC), Karachi.

It is a semi government utility organization providing natural gas to all over Pakistan. Member of a project team implementing Oracle Applications (Release 11.0.3), I was involved in the implementation of Oracle Purchasing and Oracle Inventory. The application was implemented for 300 users during (Jun 2000 – Apr 2001)

Role:

Initial Setups of different modules

Defining key flexfields and descriptive flexfield for different modules

Involved in data uploading activities

Application Bug follow up with oracle

Key User training

Environment: ORACLE 8.0.5, Oracle Applications (Release 11.0.3), Windows NT

5.Oct 1996 – Jul 1999

Transglobe Shipping Company, Karachi-Pakistan

Supervisor/Co-ordinator

I.T. & Documentation Dept.

Role:

Co-ordinate, assign and review the work of clerks, which includes preparation of all shipping documents, custom papers, bill of lading etc

Establish work schedules and procedures and co-ordinate activities with other work units or departments

Resolve work-related problems, monitor services provided by clerks and agents, and prepare and submit progress and other reports

Prepare reports, manuals and other documentation on the status, operation and maintenance of software

Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work

Train workers in job duties and company policies

EDUCATION

Bachelor of Science from University of Karachi

(Physics / Mathematics / Statistics)

PROFESSIONAL TRAINING

Oracle Purchasing (Internal course)

Oracle Inventory (Internal Course)

Oracle Order Management (Internal Course)

Oracle Advance Pricing

Oracle Application System Administration (Internal Course)

Oracle Depot Repair

Oracle Warehouse Management System

Oracle Mobile Supply Chain Application

PERSONAL

Birth Date : August 2nd, 1970

Marital Status

& Dependents : Married + 02 Children

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