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Registered Nurse Customer Service

Naperville, Illinois, United States
October 25, 2016

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Jamie Winchell


**** ******** **. **********, ** 60563


Dedicated registered nurse with over 11 years of overall nursing experience, and over 5 years of management experience looking to break out into the exciting field of cosmetic procedures. I would love the opportunity to explore new nursing opportunities within your organization.

Professional strengths

Experience working with diverse clientele

Knowledgeable of Medicaid, Managed care & Medicare programs

Expertise in customer service

Knowledgeable with electronic medical records (EPIC, SmartCare, Netsmart, PCC)

Experience with providing education to clients and other team members

Willing to learn new procedures



CPI Certified

IL RN License 041.410434

Training in Botox and Juvederm

Work History

Registered Nurse Care Coordinator, Be Well Partners in Health, Chicago, IL February 2014-present

Provide one on one nursing education on a variety of topics to members enrolled in the program.

Coordinate care with primary care physicians, therapists, specialists, and psychiatrists.

Assist members with making appointments and attending when necessary.

Complete member assessments, risk assessments, vital signs, care plans, and crisis plans.

Order specialized medical equipment based on assessment needs.

Serve as a primary support for members to help reduce hospitalizations and engage in treatment.

Provide emotional support when needed and work with members on behavior management and medication adherence.

Complete home visits in the community to assist members with reaching their personal goals and linking them to resources in their community.

Supervise counselor

Assist members with substance abuse issues and recommend different treatment modalities.

Psychiatric Registered Nurse, Garfield Park Hospital, Chicago, IL, September 2013-February 2015

Administer medications and complete patient teaching on medications to adolescent and pediatric population.

Work with psychiatrists and therapists to come up with treatment plans for patients.

Respond to all medical emergencies and behavioral codes.

Identify high risk factors in patients and implement safety precautions to protect the milieu of the unit.

Assess patients for changes in condition and monitor for potential side effects of medications

Supervise all units of hospital as needed.

Complete one on one crisis management with patients on the unit.

Director of Nursing, Golden Living Center, St. Louis Park, MN, April-2012-August 2013

Interview, hire, assist with training, and retain nursing staff. Coach and mentor all nursing staff.

Oversee a 208 bed skilled nursing facility including 7 different units and supervise all nursing staff.

Prepare facility for annual state surveys and write plan of correction. First survey involved 2 minor nursing tags.

Review CMS 5 star rating and implement plans to increase. While DNS star rating increased from 1 to 3 star since April.

Report and investigate resident events per Minnesota state guidelines.

Screen potential new admissions and set up training for staff as needed.

Member of the interdisciplinary team and quality assurance committee to discuss patient events, develop policies for improvement, and create plans to increase patient safety and outcomes.

Perform clinical assessments and develop plans of care for residents.

Implemented pressure ulcer and fall committee. Helped implement new electronic medical record system and pharmacy.

Educating staff on new policies, procedures, and improvement plans.

Evaluate employee performance to ensure all rules and guidelines are followed.

Maintain working knowledge of current medical technology, procedures, and standards of care.

Perform care rounds on all units to monitor and evaluate all nursing care. Resolve conflicts with staff, patients, and family members in positive way.

Assistant Director of Nursing, Golden Living Center, St. Louis Park, MN, August 2008-April 2012

Assist director with interviewing, hiring, training, and retaining nursing staff.

Schedule and perform rounds to monitor and evaluate nursing care. Report findings to director.

Assisted staffing coordinator with hours of labor reports and staffing for the building.

Completed random chart reviews on residents and made corrections as needed.

Filled in for nurse managers when needed to complete plans of care and assessments on residents.

Member of the interdisciplinary team and quality assurance committee to discuss patient events and helped give ideas to develop policies and plans.

Maintain working knowledge of current medical technology, procedures, and standards of care.

Medical-Surgical Registered Nurse, Abbott NW Hospital, Minneapolis, MN, November 2006-August 2008

Provided preoperative and post operative care to patients. Made sure all paperwork and full assessment completed before surgery.

Assessed signs and symptoms indicating physiologic and psychosocial changes in the patient's condition and communicated findings with team members.

Documented patient’s plan of care and patient’s response to interventions.

Monitored safety and effectiveness of equipment used to ensure a safe environment.

Performed full admission and discharge assessment on all patients. Developed teaching tools specific to each patient to increase learning outcomes.

Performed psychomotor nursing skills efficiently and safely.

Registered Nurse Manager, Prescott Nursing and Rehab, Prescott, WI, September 2005-November 2006

Directed, educated, and coached nursing staff at a 65 bed facility.

Performed all admission assessments on new residents and developed plans of care with customized interventions.

Ensured signs and symptoms indicating changes in a resident’s status were communicated with family and primary physician and to ensure nursing interventions were carried out.

Administered, supervised, managed and evaluated performance of other healthcare team members.

Responsible for analyzing, planning, directing, applying, and monitoring individual patient care on a nursing unit.

Other Nursing Experience

Registered Nurse, Prescott Nursing and Rehab, July 2005-September 2005, November 2006-December 2010

CNA,Prescott Nursing and Rehab, Prescott, WI, September 2003-July 2005


Chippewa Valley Technical College

ADN May 2005

Rasmussen College

BSN March 2012

American Sentinel University

MSN Nursing Education July 2013

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