Summary

Accomplished executive accustomed to instituting robust operations through the use of lean management principles and techniques. A successful professional who uses winning strategies in supply chain management, distribution management, streamlining cost-reduction production, materials planning, process improvement, team-building supervision, and process optimization. Has extensive and diverse global industry experience in engineering, manufacturing, quality and technology. Excel in dynamic demanding environments while remaining pragmatic and focused. Champion of Change Management.

Experience

Senior Manager, Customer Service at Rockwell Collins

2007-Present

In this role responsible for annual sales of $38+ mil.

Responsible for daily operations and all operational metrics for the service center as they apply to third party repairs (Vendors).

Accountable for the logistical support of an exchange inventory worth $136+ mil.

Develop business plans which are sometimes tailored solutions to customers.

Employed Lean tools and concepts daily when making decisions involved with change or improvement techniques.

Manager, Service Center Operations at Rockwell Collins

2005-2007

Directed the development and implementation of repair or modification activities to meet established goals, quality and cost objectives.

Planned and administered procedures and made budgetary recommendations regarding capital expenditures and labor.

Lead a technical team responsible for the repair, overhaul and modification of customer owned equipment.

Ensured all department and repairs were in compliance with FAR-145 and ISO-900x regulations.

Manager, Service Center at Airshow Inc.

2001-2005

Oversaw annual sales of $23+ mil.

Reporting directly to the Vice-President of Customer Support, ensured customer satisfaction in general and represented the company at various customer reviews.

Lead capital expenditures and sales growth.

Supervisor, Service Center at Thales In-Flight Entertainment (BE Aerospace)

1996-2001

Responsible for technical and administrative staff ensuring customer satisfaction for air transport and business aviation customers.

Supervisor, Operations at BE Aerospace In-Flight Entertainment

1994-1996

Responsible for the scheduling, manufacturing and expediting of material to meet critical production dates.

Specialties

Lean Champion

Well versed in key concepts of lean including managing value stream improvement projects, lean problem solving, continuous flow, standard work and visual queues.

Education

University of La Verne

MBA, Management and Leadership

University of La Verne

BS, Organizational Management

United State Navy

Second Class Petty Officer (E5)

RF Technician AWG-9

USS Abraham Lincoln (CVN-72)

AIMD – NAS Miramar

NATTC (AFTA) – NAS Millington

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