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Customer Service Administrative Assistant

Location:
Westlake, Ohio, 44145, United States
Posted:
October 25, 2016

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KAREN LOVE

***** ***** ***** #** ●North Olmsted, Ohio 44070 ● (440) ***-**** ●acw8it@r.postjobfree.com

QUALIFICATIONS SUMMARY

Dedicated and efficient administrative with a wide range of experience coordinating events, handling internal customers, and assisting with high-level office tasks. Reliable and driven with strong communication, customer service, and organizational skills. Recognized as a leader with expertise in solving stressful situations.

SKILLSET

Microsoft Office

Event Planning

Administrative Assistant

Public Speaking

Communication

Receptionist

Customer Service

Conflict Resolution &

Troubleshooting

Manager

Creative Writing

Business Writing

Typing 65 WPM

Correspondence

Problem Solving

WORK HISTORY

Hostess

Hilton Hotel, Cleveland, Ohio 05/2016 - Current

Greet and seat guests, create a great guest experience from on-set to out-set

Utilize Open Table software, balance out tables versus servers

Answer phones, take reservations, give information about various restaurant topics

Manage wait list and timeliness of guests being seated and served

Cross train in addition restaurant areas

Interface with executives within the Hilton Corporation

Effectively handle customer issues

Stylist & Manager

Regis Corporation, Best Cuts, Famous Hair, SmartStyle 2/2010-5/2014; 4/2015-11/2015

Westlake, Amherst, Strongsville, Ohio.

Communicate effectively to gather information and use writing skills to record data.

Plan and organize work schedules and initiate follow up correspondence.

Provide customer service in high volume salon involving many tense interactions.

Analyze technical and soft skill evaluation data to identify key factors and solutions.

Research chemical hair solutions and interpret information to clients to resolve issues.

Seek out significant influences to meet client challenges and recognize solutions.

Build retention and loyalty by valuing relationships with clients and their families.

Administrative Assistant Panel & Meeting Coordinator

Nestle Foods Company, Solon, Ohio 7/1991-6/2002

Screen, distribute mail, and write follow up correspondence and emails.

Use MS Outlook to organize and plan details for over 1,000 product events.

Meet customer deadlines and complete tasks thoroughly under stressful conditions.

Accurately enter product data for analysis with strong attention to detail.

Use MS Outlook and Office to maintain four managers’ calendar and correspondence.

Education

The John Maxwell Team, Orlando, FL. Certificate, Coach Teacher Trainer Speaker 2/2015

The Brown Aveda Institute, Mentor, OH. Diploma, Cosmetology 6/2007

Vanguard University, Costa Mesa, CA. BA, Communications Theater 7/1990



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