Resume

Sign in

Customer Service Information Technology

Location:
Kings Mountain, North Carolina, United States
Salary:
$33000.00
Posted:
October 25, 2016

Contact this candidate

Resume:

Chad Bridges

*** *. ******* ****** 704-***-****

Kings Mountain, North Carolina acw8ih@r.postjobfree.com

CAREER OBJECTIVE

Seeking an IT Help Desk Support position within a progressive organization, that will use my current education and career objectives to assist in Information Technology and computer networking enhancements as well as Information Security Systems Technology and computer networking security enhancements. Possess an in-depth knowledge of computer hardware and software installation as well as network infrastructure technician skills complimented by excellent communication and customer service skills.

EDUCATION

ITT Technical Institute Charlotte, NC Graduate: December 2012

Bachelors of Science Degree: Information Technology

Major: Information System Security (2years experience)

ITT Technical Institute Charlotte, NC Graduated: December 2010

Associate of Science Degree: Information Technology

Major: Computer Network Systems Technology

Awards : Highest Honors, Valedictorian, Honor Society, Perfect Attendance, Honorable Discharge from Navy

o

o

AREA OF TECHNICAL QUALIFICATIONS

Technical Knowledge : Linux, Cisco Hardware, Network IDS, Cisco VPN, Remedy, Digital Certificates, IPsec, Access Control, TCP/IP, DNS & Web Security Architecture, Vmware, Customer Service

Operating Systems:

Windows(98,NT,XP,Vista,Windows 7, Windows 8)

Red Hat Linux

Python Programming

Ubuntu

Windows 2003 and 2008 server installation, implementation maintenance and support

Computer Hardware:

Install, upgrade, and troubleshooting hardware (printers, scanners, hard drives, audio card, video card, switches, routers, modems, NIC Card, CD-RW, DVD-ROM drives and Memory)

Computer Software:

Visio, Microsoft Office (2003-2010) Remedy, SAP, MySQL,(Information Security Software) - Wireshark, Nessus, Netminer, Sift Workstation in Forensics, Nmap, Citrix, Exchange Server

Programming: HTML and Python

Networking: (Knowledge of Networking Principles, Familiar with LAN infrastructure design Implementation, Administration, Maintenance, and Support TCP/IP Protocol, Active Directory, Cisco Routers, Switches, DNS, and DHCP, SQL,PHP, HTML, Exchange, and Sharepoint)

Professional Experience

Global Linking Solutions, Charlotte, NC April 2013 - May 2016

NOC Technician / MACD Engineer ( 3 years and 1 month)

Working tickets generated by CMC ticketing system when alerts occur

Engaging customers and ISP to resolve all network issues, Customer Service Environment

Using CLI and Dashboards to detect issues with Routers, Switches, Riverbeds / Servers

As MACD Engineer I monitored emails from customers to Make, Add, Change, or Delete to their Network

Created New Users for customers Work Group as well as Created Work Groups

Removed and added devices to customer network

Performed updates and activated ports for added devices on Routers

Meeting needs and request of over 1000’s of customer worldwide.

Accenture Credit Services, Charlotte, NC June 2012 – December 2012

IT SYSTEM ADMINISTRATOR (6 month Contract)

Network Monitoring for suspect software or vulnerabilities

Complete reimaging of over 1000 computers and setup for clients

Infrastructure setup of client moves

Hardware and Software troubleshooting, Audio/Video setup and configuration

Active Directory (OU, Users, Groups, Policy, DHCP, etc…)

Assist team members in completing task

MS Office suites, Windows 7 Enterprise, MS Server 2003&2008, Citrix

COMSYS, CHARLOTTE, NC (Contracted for Bank of America) January 2011 - May 2012

DATA SYSTEMS ANALYST

Used Remedy to activate Remote Client Usage

Processed orders, within a timely manner, with Cisco Phones and Routers

Uninstalled equipment

Consultation on any technical issues

COMPUTER SERVICE CENTER, KINGS MOUNTAIN, NC December 2009 – December 2010

PC TECHNICIAN

Experience with MS Server 2003, Linux, Outlook, Exchange Server, Office 2003, Office 2007, Windows XP OS, and Active Directory

Worked directly with hardware( mother boards, power supplies, laptops, desktops, RAM, & processors)

Demonstrated knowledge in trouble shooting by researching problems, from using knowledgeable peers to help come up with solutions to solving computer problem, P2P SUPPORT/ RETAIL SALES

ITT TECHNICAL INSTITUTE, CHARLOTTE, NC February 2008- November 2009

SYSTEM IT SUPPORT TECHNICIAN (WORK STUDY PROGRAM)

Monitoring network for Vulnerabilities or suspect network traffic

Experience with MS Server 2003, Linux, Outlook, Exchange Server, Office 2003, Office 2007, Windows XP OS, and Active Directory, Audio/Video setup and configuration

Worked directly with hardware (mother boards, power supplies,projectors,switches,routers,desktops)

Demonstrated knowledge in trouble shooting by researching problems, from using knowledgeable peers to help come up with solutions to solving computer problems

Regularly use of Veritas software to perform backups each week

Hands on experience with MS Project Management to setup a Network, Database Management in SQL Server



Contact this candidate