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Customer Service Microsoft Office

Location:
Jacksonville, Florida, United States
Salary:
Open
Posted:
October 25, 2016

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Debbie Beal

***** ******* **** *********

Jacksonville, FL 32258

904.***.****

acw8hj@r.postjobfree.com

OBJECTIVE

To secure a professional position that would reward hard work, loyalty and dedication. Energetic, goal focused communications major.

PROFESSIONAL EXPERIENCE

6/14 – 9/16 The Church of Oakland – Jacksonville, Florida

Executive Assistant to the Pastor

Manage complex monthly calendar, arranged business travel/conference registration, expense reports, manage and maintain church office and staff, manage and support various Ministries, manage invoices and expenses, plan and arrange church events/outings, develop and publish church materials and forms, scholarship process, congregational mass mailings, assist church members in locating resources to help via community services, secure temporary interns for departments, maintain productive relationships with vendors, and manage off duty police/security.

Annual Florida Baptist State Convention, organized, managed, and staffed a Hospitality/Welcome Table for visiting pastors, vendors and guests of the convention. Welcome Amenity for 750 attendees.

4/12 – 9/13 Renaissance Resort a Marriott property – St Augustine, FL

Guest Services Ambassador

Process guest check-ins, confirm reservations, assign rooms, issue/activate room keys, process all payment types. Post charges to guest accounts. Process guest check-outs including resolving any late and disputed charges. Process guest telephone calls, messages and requests. Accurately responds to guest inquiries and concerns. Make restaurant, transportation and entertainment reservations for guests. Coordinate with the Housekeeping Department to track readiness of rooms for check-in. Dispatch Bell Staff and Valet staff as needed. Provide guests with directions and information regarding the property and local areas of interest. Exceed guest expectations by anticipating their needs and catering to their unexpressed wishes. Run accurate daily reports and identify any guest special requests. Handle proprietary and confidential documents with care. Balance and drop cash and receipts according to Accounting specifications.

6/10 – 4/12 Manpower Agency – Jacksonville, FL

Received Manpower’s Elite Circle of Excellence Award 2011

Kemper Insurance; Executive Receptionist, Purchasing Asst/Accounts Payable function

3/09 – 06/10 Transitioned to Florida seeking employment.

11/01 – 03/09 Simon Property Group/Luxury Center Management - Atlanta, GA

Guest Relations, Administrative Assistant, New Hire Orientation/Customer Service

Training and Development

Responsible for the Lobby Operations at Phipps Plaza, Guest Services and Guest Relations, high level of employee and guest engagement, loyalty fulfilling guest wishes.

Ensures customers’ request(s) are handled in a timely and professional manner.

Develops and conducts customer service training and new hire orientation for mall employees. Assist managers and directors in accomplishing company goals and objectives by organizing and leading projects, conducting meetings and establishing office policies and procedures.

Managed lease negotiations for temporary tenants ( Retail Development Program/RDP )

Collects and compiles information from individuals, reports, files and other sources to manage sales accounting and collection documentation.

Pcard point-of-sales transactions and accounting function, monthly sales and financial reports. Attend job-related and other staff development training programs to maintain the knowledge and skills necessary to perform effectively.

Simon Youth Foundation Project Coordinator - Acknowledged by Simon Corporate Chairperson 2008.

8/94 – 11/01 American Express – Jacksonville, FL

Group Leader of Customer Service

Trained and developed customer service representatives in a call center. Representatives were mentored, coached and monitored to exceed quality and performance standards.

2/91 – 8/94 WIVY Coast 102.9 Radio, Taylor Communications - Jacksonville, FL

Promotions/Marketing Assistant

Coordinated and managed special projects and prepared budget proposals for community events for the promotions/marketing department. Organized and managed files and weekly calendars. Scheduled meetings and made complex travel arrangements for executives to and from radio station events. Maintained and distributed promotional prizes. Developed and maintained promotional leads through innovative prospecting methods. Created trust and built lasting business relationships through networking.

Voiceover Artist – Promos, Trailers, Commercials, and Public Service Announcements

4/80 – 1/91 THE CUMMINGS FAMILY - Jacksonville, FL

Personal Assistant and Nanny

Managed household and expenses, maintained accounts, coordinated projects for the home and grounds. Two children were in my charge. Employment ended when the family moved away.

COMPUTER SKILLS

PMS/Property Management System for Marriott Hotels, Microsoft Office Suite; proficient in Word, Excel

and Power Point, Internet Savvy, Multipurpose Copier, Scanner, Postage Metering System, PBX, Radio Dispatch, PA System, and Right Fax System

EDUCATION and TRAINING

1/15 – present Florida State College Jacksonville, FL

Communications Major, GPA 3.5

3/03 New Horizons Computer Learning Center Atlanta, GA

Microsoft Word, Excel

1/00 University of North Florida Jacksonville, FL

Professional Supervisory Certificate

6/80 – 11/91 Barbizon School of Fashion Jacksonville, FL

Modeling assignments for charitable organizations

6/79 Paxon School for Advanced Studies Jacksonville, FL

Business Courses

PROFESSIONAL DESIGNATION

9/04 – present National Association of Professional Women Garden City, NY

REFERENCES AVAILABLE UPON REQUEST

( over please )



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