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Medical Customer Service

Milwaukee, Wisconsin, United States
October 25, 2016

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Allison Johnson

Logistics Technician

Milwaukee, WI 53223 - 262-***-****

A highly skilled, detail-oriented, and professional unit supply specialist; with twelve years of progressive experience in managing logistic warehousing. Seeking a challenging position as a senior logistician to use my professional skills and experience in a well-established organization. Authorized to work in the US for any employer. Currently hold a SECRET security clearance from the US Government and PBUSE certification. Authorized to work in the US for any employer


Supply Chain Analyst

DRS Technologies - Milwaukee, WI - May 2016 to Present Responsibilities

• Procurement of production materials that meet: quality, delivery and cost goals that align with our customers’ expectations, in accordance with company policy and procedures.

• Prepare purchase orders, based on approved requisitions, requests for proposals, bids and other similar and necessary documents related to the purchasing of supplies, equipment, services and materials.

• Request quotes and bids for production material; prepare summary and comparison documenta¬tion. File appropriately.

• Use supplier-rating system as a tool for assessing supplier capabilities and on-going supplier development activities.

• Initiate and follow through on any supplier changes (change point control).

• Assist and facilitate the prompt disposition of non-conforming materials from assigned commodities.

• Maintain tooling status of all DRS-PCT owned tools at supply base.

• Execute requisitions for capital expenditures (budgeted).

• Communicate supplier performance including supplier visits as required.

• Maintain and manage reports to document goals and communicate status to upper management.

• Work with department representatives to develop clear specifications and product needs.

• Be a liaison between DRS-PCT personnel and assigned supply base. Accomplishments

Generate purchase orders, based on approved requisitions, requests for proposals, bids and other similar and necessary documents related to the purchasing of supplies, equipment, services and materials. Skills Used

• MS Office: Computer proficiency with standard software packages, including Word, Power Point and Excel.

• Excellent interpersonal, negotiation, communication and writing skills.

• Ability to work independently with minimal oversight required.

• Organizational skills with strong attention to detail.

• Requires the ability to understand military specs and read blue prints.

• Conflict resolution and handle difficult situation in a professional manner.

• Prioritize and handle multiple duties/projects at one time Industrial Account Support Specialist

RG Brewton, Inc - Germantown, WI - September 2015 to March 2016 Responsibilities

* Serving as key point-of-contact for our customers' site location(s): problem-solving operational issues and * communicating resolution with our customers in a timely and responsive manner;

* Interfacing with purchasing and maintenance personnel at customer facility to improve efficiencies and reduce

* costs;

* Effectively interfacing with our vendors and customers to coordinate transitions to new products;

* Receiving, stocking, re-packaging, and reconciling items in computerized storage machines;

* Maintenance of inventory databases;

* Periodic scheduled maintenance and troubleshooting of vending storage machines;

* Training of customer site personnel in the use of vending storage equipment;

* Participating in continuous improvement projects. Accomplishments

Provided on-site customer support of day-to-day functions related to inventory levels in computerized industrial dispensing equipment (Auto-Crib Machines) and effective delivery of our integrated supply services Skills Used

* Working in a manufacturing environment, with exposure to inventory processes for industrial products

* Outstanding interpersonal and communication skills

* Self-motivated, reliable team player to work independently on site

* Strong customer service orientation and pro-active problem-solving skills

* Strong organizational skills

* Familiarity with industrial tooling and supplies in a manufacturing environment

* Proficiency in both Excel and Word

Supply / Property Book Specialist

US Army/ Army Reserve - Madison, WI - December 2003 to February 2016 Supply / Property Book Specialist


• Receives, inspects, inventories, loads, unloads, and segregates, stores, issues, delivers and turns-in organization and installation general supplies, medical supplies, and equipment.

• Using bar code technology, conducts an inventory point, and downloads data into the Generic Inventory Point (GIP)

• Pull, pick and deliver stock to the designated delivery location for the inventory point.

• Responsible for the establishment, review, and adjustment of stock levels for the various wards and clinics.

• Operates unit level computer.

• Will assist in the restocking of the Primary Inventory point and bulk storage area.

• Prepares all unit/organizational supply documents.

• Processes line items delivered by vendor against electronic purchase order document to verify product accuracy, quality, quality received and completeness of shipment.

• Maintains automated supply system for accounting of organizational and installation supplies and equipment.


• Secures and controls weapons and ammunition in security areas. Schedules and performs preventive and organizational maintenance on weapons.

• Coordinates supply activities.

• Maintains proper labeling of the supplies for easy retrieval, keeping the area neat, clean and organized.

• Reviews and annotates changes to unit material condition status report.

• Post transactions to organizational and installation property books and supporting transaction files. Determines method of obtaining relief from responsibility for lost, damaged and destroyed supply items

• Supervise/review/evaluate four specialists in the logistics section of our center Logistics Technician

Clement J Zablocki VA Hospital - Milwaukee, WI - June 2014 to September 2015 GIP Surgical/Medical Supplies Receiving


* Perform the breakdown of received surgical/medical supplies and other items from the shipping boxes for separation of sterile/ non sterile items.

* Inspect received orders for compliance with VA regulatory requirements for damages, open or torn packaging, proper sealing of packages containing sterile surgical/medical supplies and instrumentation.

• Ensures orders received are the correct kind, count and condition.

• Surgical/medical supplies with shelf life expiration dates are inspected to ensure compliance with VA regulatory requirements for expiration date specification.

* Non-biological prosthetics implants are inspected to ensure packaging is sealed properly to ensure the sterility is not compromised.

• Notifies the purchasing section of any discrepancies noted of received surgical/medical supplies.

* Ensures surgical/medical supplies storage areas and shelving units are kept cleaned in accordance with VA regulatory requirement.

• Ensure sterile surgical/medical supplies are stored separately from non-sterile medical supplies.

* Incumbent performs daily checks of sterile supplies storage for humidity/temperature control compliance.

• Ensures surgical/medical supplies storage locations are bar-coded and replaces worn/torn bar-code labels.

• Ensures surgical/medical items with expiration dates are stored in the primary locations by expiration date.

* The incumbent pulls any expired dated surgical/medical supplies from the primary and secondary storage locations.

• Distribution

* Use scanners to scan the secondary GIP surgical/medical supplies inventories to generate the "pick tickets" for replenishment of consumed items from the primary GIP surgical/medical supplies stocks on a daily basis.

* Posts the Pick Ticket information to the GIP surgical/medical supplies system to update the secondary and primary stock levels.

• Checks the secondary locations of stored medical gases cylinder to replace empty cylinders with full

* cylinders.

• Check the secondary GIP location to remove excess inventory and pull expired medical supplies.

* Check the secondary GIP locations to ensure compliance with VA regulatory requirements of housekeeping and storing items in the secondary GIP Supply storage locations. Private Fleet Coordinator

Kraft Heinz Company - Madison, WI - April 2013 to June 2014 Fleet Coordinator


Determine the scope of the repair or maintenance work needed to be done, prioritize the work repair orders and communicate the information to the department manager and foremen.

(Percent of Workload: 30 %, Degree of importance: High)

• Create repair orders from Company fleet drivers' reports and/or from external customer contacts.

(Percent of Workload: 30 %, Degree of importance: High)

• Obtain information from the customer as to the requested or needed work

• Discuss repairs with the customer

• Record the appropriate information about the unit/vehicle into the computer system and print out the work order

• Track customers rental trucks and gives estimates on repairs needed.

• Communicate work orders and observe workflow progress on the shop to ensure the work is completed to specified requirements in a timely manner.

(Percent of Workload: 20 %, Degree of importance: High)

• Meet with shift foremen and fleet assistant to discuss work orders and areas of concern

• Assist with interpretation of works orders and instructions to mechanics EDUCATION

BA in Management specializing in supply chain/logistics Kaplan University-Davenport Campus - Milwaukee, WI 2016 to 2019


Excel (10+ years), Oracle (2 years), Sharepoint (10+ years), Inventory (10+ years), Supply Chain Management (10+ years), Warehouse Management (10+ years) MILITARY SERVICE

Service Country: United States

Branch: Army

Rank: SGT

December 2003 to February 2016


Veteran's Preference:5-point preference based on active duty in the U.S. Armed Forces (TP)Iraq Campaign StarAfghanistan Campaign Star



• Logistics applicable to medical and surgical supplies, common to all wards and clinics, and engineering and environmental supplies.

• Possess in-depth knowledge of accounting, business administration, mathematics and book keeping

• Ability to operate forklifts and warehouse equipment

• Extensive experience in Federal Stock Class, Federal Acquisition Regulation and National Stock Number

• Knowledge of bar code based computer system to insure proper input and interpretation of computer data

• Ability to recognize priority requirements, and use sound judgment to meet user needs in a consistent,

• responsive manner

• Ability to make decisions on occurrences such as issue adjustments, computer problems, and out of stock situations

• Skill in manually stacking, palletizing, arrangement and rotation of items according to instructions relating to names, stock numbers, letters, codes, size, shape, shelf life, date and age of item

• Ability to record and maintain data accurately

• Ability to keep track of stock on hand, turnover of items, and recommend increases and decreases as

• appropriate.

• Possess excellent management and organizational skills

• Able to excel as an individual as well as in a team setting

• Exceptional written and oral communication skills

• Performs work that requires walking, lifting, standing, stooping and bending. Frequently lifts relatively heavy objects, weighing up to 60 pounds from carts to shelves. Occasionally works at a rapid pace for long periods of time.

• PBUSE Certified

Veteran's Preference:

5-point preference based on active duty in the U.S. Armed Forces (TP) Iraq Campaign Star

Afghanistan Campaign Star

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