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Customer Service Support

Location:
Mississauga, Ontario, Canada
Posted:
October 25, 2016

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El Houcine Houem

Mississauga, ON

acw8gh@r.postjobfree.com - (647) *** ****

French & English

Certified VIDEOTRON cable distribution

Design and support telecommunication infrastructure Support of telecommunication related software

WIFI network optimization

Technical customer support

Laboratory Electronics Repairs

Highly skilled in Installation of computer networks, software, access control, IP video, CCTV and burglar alarm systems

Experience with Smart Home Monitoring

Familiarity with multiple PBX systems

Demonstrated ability to work with complicated hardware and software Superior troubleshooting and analytical skills

Acute attention to details

Strong team player

Excelent organizational and multitasking skills

Sense of urgency and ownership

Ability to work with minimal supervision

Documented success during customer interaction

EXPÉRIENCE PROFESSIONNELLE

Telecom Technician SC360

Quebec.(VIDEOTRON) - Montréal, QC - 2013 - 2015

• Diagnose and/or correct all technical problems (Basic and Hi-Speed Internet, Basic and Digital TV and Home Phone)

• Reconnect/disconnect equipment and/or services

• Maintain strong customer relations through daily contact with customers.

• Assist Managers in reducing departmental costs through efficiencies and improved productivity.

• Provide excellent customer service - answer customer queries/provide information regarding issue(s), status, applicable charges, etc.

• Maintain work vehicle, tools and equipment

Technical Manager

Intelpro Casablanca - 2004 - 2010

(VOIP, CCTV and burglar alarm systems)

• Project management

• Coordinate technical activities

• monitor the performance of the technical team

• Conduct policy, guideline, safety protocol

• Recruited and trained employees

Achievements: Reducing installations time and operations cost. Increasing customer satisfaction to 99%

Supervisor Telecom Department

Radal Casablanca - 2000 - 2004

(Telecommunication structure: Exterior and Interior Networks: Cable & Wireless)

• Coordinate technical activities

• Planning and scheduling installation crews

• Performs site surveys to determine existing operational capabilities and develops the most effective and economical technical solution.

Telecom technician

AVE PHONE Casablanca - 1993 - 2000

• Structured Cabling & Wiring

• Rack & Stack of network equipment

• Equipment maintenance & support

• Network equipment installation & turn-up

• Cat 5/6-rj45/11 termination/splicing

• Preventative maintenance

• Hardware/software setup

• Customer Support

FORMATION

Certification

VIDEOTRON Academy

Diploma en Electronics

High Institute of Technology



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