JOY KRAVETZ

*** ****** *****

Rochester, New York 14620

585-***-****

acw8g7@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

•Strong interpersonal, organizational, customer service and time management skills

•Ability to work independently and collaboratively to meet goals and deadlines

•Detail oriented with the ability to multi task while working under pressure

•Proficient with Microsoft Word, Office and Excel

PROFESSIONAL EXPERIENCE

MANN’S JEWELERS Victor, NY 2015-2016

Customer Service/Sales Associate

Assisted customers with repairs of jewelry and watches, input and maintained computerized records for orders, repairs and customer database. Sales & service of high-end jewelry and watches. Handled transfers of merchandise between stores, special orders, layaways, financing applications.

CANALSIDE JEWELERS Fairport, NY 2011-2015

Sales/Customer Service

Sales and service of fine jewelry and watches, maintaining of computer records for customer repairs, ordering of jewelry and parts, merchandising of jewelry display cases, purchasing of gold and silver for scrap, responsible for opening and closing of the store, daily set up and tear down of display cases, reconciling cash and charges and preparing morning deposit.

TELECOMP, INC. Rochester, NY 2008-2010

Account Manager

Client liaison for comprehensive fundraising programs for universities, hospitals and cultural organizations nationwide. Managed both annual fund and capital campaigns; coordinated print, production and mailing of program materials; monitored results and provided analysis for performance improvement, analyzed and sorted client databases and managed vendor relationships so that programs stayed within set budgets.

SILPADA DESIGNS JEWELRY Rochester, NY 2006-2010

Independent Representative

Ran my own business selling fine sterling silver jewelry through direct sales. Maintained a customer base and on-line records. Conducted home shows for individuals and fundraisers for local charitable organizations.

VOLUNTEERS OF AMERICA OF WESTERN NY Webster, NY 2006-2007

Assistant Store Manager

Managed a staff of 15-20 employees, Responsible for all duties involved with the daily operation of retail store including: scheduling, payroll, preparing spreadsheets for daily sales figures, training of new staff, bank deposits, ordering of merchandise and supplies, store and window displays, sales and customer service.

SMALL WONDERS Rochester, NY 1997-2006

Customer Service/Sales

Assisted customers/consignors with purchases, clothing consignment, account information, and monthly payment to consignors; responsible for opening and closing store daily; maintaining and accessing computer records; data entry for incoming merchandise, reconciling daily transactions, inventory and training of new employees.

R.O.W. CORPORATION Rochester, NY 1990-1991

Account Executive

Called on local small businesses to negotiate new accounts for Employee Leasing company; maintained current accounts through follow-up communications; consulted with prospective clients on payroll processing services, governmental regulations compliance and employee benefits administration.

RURAL OPPORTUNITIES, INC. Rochester, NY 1986-1990

Training Specialist/Job Developer

Developed and maintained contact with the local business community; marketed a subsidized on-the-job training program to assist young adults in gaining employment. Led group workshops to develop employability skills and appropriate job matches. Provided individual counseling and housing assistance to youth and networked with local agencies to expand training opportunities.

THE HEALTH ASSOCIATION (Lifeline) Rochester, NY 1986-1988

Telephone Hotline Counselor

Answered a telephone hotline providing assistance to individuals with medical and mental health emergencies; poison control, and human services information and referrals.

NEW YORK STATE DIVISION FOR YOUTH Rochester, NY 1983-1984

Community Service Worker

Case management of 20 adjudicated juvenile delinquents; generated referrals to community agencies as well as state and private residential facilities; provided assistance with employment, education, and foster care; advocated for clients with the judicial and educational systems; Conducted crisis intervention with clients and their families.

EDUCATION

State University of New York College at Fredonia

Bachelor of Arts in Psychology

Honors: Summa Cum Laude

Concentrations in Social Work and Social Gerontology

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