Summary

Highlights

Accomplishments

Experience

Rick Lewis

acw8dr@r.postjobfree.com

Dedicated Store manager with more than 26 years in retail and customer service. Possesses a firm commitment to customer service that has been described as “second-to-none” by employers.

Inventory control procedures

Employee scheduling

Cash handling accuracy

Loss prevention

Store planning and design

Organized

Time management

Detail-oriented

Excellent multi-tasker

Display design

Strong communication skills

Flexible schedule

Personnel training and development

Superb sales professional

Proficient in MS Office

Contributed to a 10% drop in shoplifting through increased awareness and intervention measures. Routinely helped as many as 200 customers each day in a high-volume retail outlet.Interviewed over 200 people and successfully staffed 2 new store locations. June 2015

to

Current

Toysrus Aiea, Hi

Store Mamanger

Led sales calls with team members to establish sales and customer retention goals. Managed sales transactions with a revenue stream of $14 million annually. Resolved an average of 20Created and directed sales team training and development programs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Maintained friendly and professional customer interactions. customer complaints per month regarding sales and service.

August 2006

to

June 2015

Toysrus Sacramento, California

Store Manager

I relocated for my family and new opportunities.Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Created and directed sales team training and development programs. Education

Monitored customer preferences to determine focus of sales efforts. Determined merchandise price schedules and discount rates. Hired and trained all sales staff for new store location.

July 2000

to

August 2006

Bed Bath and Beyond Roseville, California

Store Manager

Hired and trained all sales staff for new store location. Determined merchandise price schedules and discount rates. Monitored customer preferences to determine focus of sales efforts. Created and directed sales team training and development programs. Managed sales transactions with a revenue stream of $10 million annually. a passion for merchandising. June 1990

to

July 2000

Kmart Sacaramento, California

Store Manager/Analyst

Managed sales transactions with a revenue stream of $10 million annually. Led sales calls with team members to establish sales and customer retention goals. Hired and trained all sales staff for new store location. Resolved an average of 40Monitored customer preferences to determine focus of sales efforts. Created and directed sales team training and development programs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. customer complaints per month regarding sales and service. 1986 John F Kennedy Sacramento, California

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