KATHLEEN HARKNESS

**** ** ****** ** ********, AB T6L 3A7 Ph: 780-***-****

Email: acw8bo@r.postjobfree.com

PROFILE

Superior customer service skills – over 10 years of experience providing consistent one on one personalized service where repeat customers are essential to the success of the business.

Excellent interpersonal and communication skills – able to actively listen to customers’ needs and provide recommendations and results.

Willing to take on new challenges and tasks – enjoys the challenge of on-going change.

Over 4 years of self-employment experience – appreciates what it takes to make small business a success.

Supervisory experience.

SUPERVISORY/MANAGEMENT

Skilled in creating an enjoyable and energetic work environment.

Scheduled and coordinated customer appointments with multiple service providers.

Performed all aspects of business management including reconciliation of accounts, bank deposits, basic bookkeeping duties – accounts payable/receivable and payroll, and correspondence.

Completed inventory in retail setting.

Good negotiations skills – secured leased space, equipment, and contracted services.

Attentive to detail – maintained database of customer information.

Responsible for the marketing and promotion of small business products and services.

Trained and mentored new staff in the policies, procedures, and tasks – able to provide constructive feedback.

Established business procedures – strong critical thinking skills.

Ordered product and confirmed upon delivery.

Solid experience with POS (point of sale) systems.

CUSTOMER SERVICE/SALES

Very effective in resolving customer complaints/concerns – adapt at creating win/win outcomes.

Appreciates the value of repeat customers and diligent in maintaining good relationship/goodwill with the community.

Demonstrated ability to perform sales including often able to upsell the customer.

Takes pride in following up with customers with the goal of generating repeat business.

KATHLEEN HARKNESS Ph: 780-***-****

WORK HISTORY

Assistant Manager/ Journeyman Hairstylist 2015 to 2016

Great Clips, Edmonton, AB

Owner/ Journeyman Hairstylist 2011 to 2015

K’z Kutz Hair Salon, Edmonton, AB

Journeyman Hairstylist 2010 to 2011

Great Clips, Edmonton, AB

Customer Service/Sales 2009 to 2010

People Jewelry, Edmonton, AB

Manager/Journeyman Hairstylist 2009 to 2010

SmartStyle Hair Care, Edmonton, AB

Hairstylist 2005 to 2009

First Choice Haircutters, Edmonton, AB

Hairstylist 2005

Golden Image Salon, Edmonton, AB

Cashier/Gas Attendant 2004

PetroCanada Gas Station, Edmonton, AB

Cashier/Store Clerk 2003

Edmonton, AB

EDUCATION/CERTIFICATION

Journeyman Hairstylist, Est-Elle Academy of Hair Design, Edmonton, AB, 2003

High School, W. P. Wagner High School, Edmonton, AB

Current Class 5 driver’s license with a clean abstract

Clear security clearance

WHMIS – recertification required

First Aid/CPR – recertification required

References Upon Request

Contact this candidate