Sign in

Customer Service Manager

Stockbridge, Georgia, United States
October 26, 2016

Contact this candidate


Christelle Fontaine

*** *********** ** ● Stockbridge, GA 30281


Reliable and highly skilled professional with a broad and deep knowledge in payroll and billing. Hard working and highly motivated individual with a strong work ethics. Consistently goes beyond the requirements of the job to achieve company goals. Quick learner, enjoys challenges and works well independently as well as collaboratively in a team setting.


KARA FASHION INC – Miami, FL May 2010 – Nov 2014

Assistant Manager (Jun 2014 – Nov 2014)

Sale Associate (May 2010 – Jun 2014)

Promoted to Assistant Manager of 5 million dollars company. Supervised smooth functioning of day to day operations, constantly meeting or exceeding company goals. Ensured high level of customer satisfaction by each teams. Trained, scheduled and motivated team of 15 to 20 sales Associates.

• Established and monitored departmental goals, ensuring that both service level and budgetary

targets were achieved.

• Planned work schedules for around the clock operations and assigned staff to accomplish daily work by providing for variations in workload.

• Communicated effectively to staff, managers in regard to the deadlines, reports.

• Reviewed W-4, direct deposits information and W-9 documents for completeness, accuracy and compliance.

• Ensured and submitted staffs work hours for payroll.

• Ensured compliance with all company policies and procedures, and followed all safety standards to ensure a safe work and shopping environment.

• Reduced overtime expenditures and saved the company money.

• Served as escalation point, responsible for solving most complex customer service issues.

• Completed employee performance plans and monthly evaluations.

• Coached, supported and mentored staff members in order to maximize employee performance and reduced absenteeism by 50%.


Child Care Education – 2010

Miami Dade College, Miami FL

High School Diploma - 2008

Michael Krop Senior High, North Miami Beach FL


• Proficient in using Microsoft Word, Excel, PowerPoint, Access, Outlook, Internet Explorer, Adobe Acrobat

• Strong interpersonal relationship and written/ verbal communication skills

• Strong organizational and multitasking skills.

Contact this candidate