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Customer Service Manager

Location:
Decatur, Georgia, 30030, United States
Posted:
October 26, 2016

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Resume:

Objectives

I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.

Experience

CONVERGENT OUTSOURCE CALL CENTER (Customer Service Agent- Dunwoody Ga.)

10/2013-10/2016

Inbound customer care specialists, 10/14 to Current- responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

EXTREEM BEAUTY DISCOUNT HAIR SALON (Manager-Decatur/College Park.GA)

01/12-08/2013

General Manager, Family Owned Business (Company Bought Out)

Salon over All Manager to recruit, train and supervise 2 full scale Salon locations with 15+ employees each. Keeping service levels at an all-time high as well as making sure all clients are satisfied, Product ordering, Payroll, Marketing and continuing education is offered to help reach the maximum levels of Service provided in the Salon area.

DJS MERCHANDISING (Part Time Reset Merchandiser/Traveling)

01/08-current

Merchandiser Team Lead, Execute resets at various retail locations using POG, Scanners and light tools along with maintaining inventory by restocking shelves with product from inventory; observing inventory levels; prompting store management to reorder when levels appear low; arranging for return and credit for damaged products.

EMERGENCY 1 SECURITY (Authorized Dealer of ADT Security - Decatur, GA)

10/03-09/2011

Inside Sales Manager, 9/04 to 09/11

Customer Service Representative, 10/03 to 9/04

Promoted to manager position to recruit, train and supervise 20+ telemarketing reps and appointment setters. Call center environment in which the teams enjoy high call volume, sales bonuses and employees are motivated to deliver top performance.

THE APPRAISAL FIRM (Administrative assistant/office manager)

11/1998-2003

Admin assistant, Utilize knowledge of the Appraisal systems and procedures, prepare and send out invoices, training employees, compile and maintain all records of business establishment alongside Challenge Mortgage.

Education

Sept 1998 Administrative /Front Office Medical Assist, Advance Career Training

Feb 2003 Appraiser, Georgia Institute Of Real Estate

Jan 2002 Loan Processor, Challenge Mortgage (On Job Training)

Communication

Microsoft Office Suites 03-10, Calyx 2003 Win Total 2003 Dos/Database Word-processing WordStar Scan Coordinating Type 35+ wpm

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment.

References

TAMEEKA BANKSTON (CEO OF APPRAISAL FIRM)

404-***-****

CHARLENE RICHARDSON (MANAGER EMERGENCY 1 SECURITY)

404-***-****



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