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Customer Service Manager

Mobile, Alabama, United States
32,000 US
October 26, 2016

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**** ******** *****

MOBILE, AL 36619


EXECUTIVE SUMMARY- Heavily skilled Safety Manager as well as Operations Manager with solid experience managing all levels of multiple projects including companywide safety procedures and inspections with resolutions that bring significant value to the company.


Conducting daily and weekly safety inspections that included building maintenance.

Conducted in depth safety meeting once a week that were more involved and covered a larger topic than the daily meetings.

Recognized for managing the safety of the service center with 259 weeks incident free.

Sent to Dubai And Glasgow to implement, review and improve safety processes in order to lower the OSHA recordables significantly.

Served as a Six Sigma Lean Management Black Belt and reduced inventory wash by 61K in a single depot.

Was responsible by management in producing and sending the yearly safety manuals to all 7 service centers in the Gulf Area including the corporate office.

Over 22 years experience in the safety field with a high regard for safety even coining Aggreko’s safety motto, ’Safety For Life”.

Heavy background in manufacturing and in industrial power generation, chillers, a/c units, heater, and air compressors.

Successful with staff development

Compensation and benefits administration

Experienced in employee scheduling, inventory control and sales analysis

Inventory Control

16 years client account management experience

Proficient in Windows XP, Windows 7, etc.


Stock Manager – January 2014 – to present

Greer’s Cash Saver – Stock Manager

Responsible for all merchandise in store, making sure it is in correct place.

Safety Coordinator and Operations-10/2011-8/2012

National Oilwell Varco – Theodore, Alabama

Main focus was the safety of the 8 employees that were at the facility. Daily and weekly safety meetings held. PPE held a 0 tolerance level insuring the safety of the employees. Managed billing, purchasing, payroll, all logistics, contract maintenance, customer service, customer order entry, and vendor selection and interaction. Safety Coordinator, MSDS, Inventory control, parts and inventory management, and fleet management, etc. Reduced and controlled expenses by returning excess filters that had been purchased prior to my hire, saving company many thousand in overhead revenue.

Safety Coordinator-Operations Coordinator9/2004-3/2011

Aggreko LLC-Whistler, Alabama

Main focus of job description was safety meetings held daily and weekly with safety inspections. OSHA 24 Hr certified, basic safety certified, Red Cross Certified in CPR/AED- Adult, Red Cross Certified in Standard First Aid Safety. Safety trained in Chevron Site Specific. Also have water survival training. Meet with safety coordinators from other locations to train them on significant incidents that caused I issued “Stand Downs” on. Often facilitated many conference calls to communicate effectively when spills or employee injury with lost days occurred.Technician service call, emergency service needs, emergency parts ordering and inventory for jobs and stocks. Parts receiving and labeling. Tracking employee time, process service orders for technicians on hand held. Safety coordinator for service center, responsible for 11 employees. Logistics-ordering trucks for contract loads, and process freight bills. Vendor purchasing, bid negotiations, purchasing order receiving, and verification. Employee HR for service center. Responsible for scheduling OSHA, CPR, and plant specific training. Customer sales and service. Forklift training and also trained on 8K and 30K forklift, P & L, conducting weekly meetings, and on call for sales and serviced 22 weeks a year. Trained in Six Sigma/Black belt.

Safety Coordinator and the Credit Assistant/International Credit Manager, 5/1996-9/2004

Xante Corporation – Mobile, Alabama

Responsible for the safety of the entire manufacturing facility. Weekly safety inspections conducted as the company progressed. Responsible for writing safety procedures and distributing them to the many departments and investigating any an d all accidents. Accounts Receivables, Accounts Payables, Customer Account Support, Customer Service, RGA and RMA issuance, Credit approval up to 3 million dollars, domestic and international. Daily company deposits, and collections specialist. Member of Emergency Shipping Response Team. Responsible for financial profit/loss. Exceeded company objectives with customer service. Employee of the month multiple times. Increased profits by 20% in one year through restructure of collection procedures in 2001. Company dedicated. MSDS true to heart. Ability to speak both French and Russian.


2013 Liberty University – Lynchburg, Virginia, United States

BA in Psychology and Religion, Expected graduation date 12/2013.

1996 Faulkner University – Montgomery, Alabama, United States

AA in Business Administration-Business Administration-Accounting

Degree focused solely on Business Administration with an emphasis in Accounting and Finance

**References and Letters of Recommendation upon request

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