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Customer Service Computer Science

Kaneohe, Hawaii, 96744, United States
October 26, 2016

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Alamea Napuunoa

Honolulu, HI 808-***-****


•Interim Secret Clearance

•Security + Certification

•Introductory into Information and Communication Technology Support

•Currently receives and responds to trouble calls

•Managed multiple virtual machines through Hyper-V and VMware Workstation

•Experience using multiple database management systems: PostgreSQL, MySQL, SQLite

•Knowledge of setting up a network with multiple Cisco routers and switches

•Acquired training with Microsoft Server 2012 and 2008 R2 and PowerShell

•Introductory to System Admin essential for maintaining a computer running on Unix or Linux

•Ability to accurately create Telecommunication and IP based systems in LAN environment

•Introductory into programming languages: Java, PHP, and HTML

•Konica Minolta basic principles of troubleshooting

•Network basics and network printing basics


Honolulu Community College – Honolulu, Hawaii, Associate Degree GPA: 3.50

Anticipated graduation: 6/15/2016

A.S. in Computers, Electronics, and Networking Technologies 2012-Concurrent

Installed VMWare on donated servers that were added to the schools data center and used by students campus wide Jan 2015 to May 2015

Leeward Community College– Pearl City, Hawaii 2012- 2013

21 Semester hours completed towards Information Computer Science GPA: 2.5

Windward Community College

3 Semester hours completed towards information Computer Science (ICS 211) 2015

Work Experience

Marine Corps Base Hawaii – Kaneohe Service Desk 2016-Present

Complete remote service calls for all users in the Marine Corps Base

Strong knowledge in using Remedy to create and resolve tickets

Complete work orders and tasks in Remedy

Efficiently trouble shoot an incident ticket using all available resources

Manage user accounts with logical moves, create accounts, and validate user information

Experience in using Exchange management console to create email accounts and place them into the correct servers

Integrated Business Solutions 2015-2016

Complete remote service call with clients that need help with networking and connectivity

Remotely manage clients network and infrastructure and take in house infrastructure calls using Naverisk

Ensure clients have the basics setup of printing and scanning for their Kyocera or Konica Minolta multifunction printers

Provide network management for several clients and their associates

Push out new desktops and laptops, install, remove & update programs

Pearl Harbor Commissary-Vendor Support, Honolulu, Hawaii 2012 - 2015

Provided retail and customer service support to commissary customers.

Resolved problems and customer issues related to vendor orders.

Experienced in effectively communicating with vendors, customers and store managers to provide innovative solutions to resolve vendor product and invoice issues.

Strong customer service skills with focus on courtesy and positive attitude.


Dean’s List – Spring 2014: Honolulu Community College

Dean’s List – Spring 2015: Honolulu Community College

Young AFCEAN member

2015 AFCEA Conference Volunteer

Member of OHA as a registered Native Hawaiian


Richard C. Ainsworth

I.T. Manager

Integrated Business Solutions of Hawaii

Helpdesk Support 808-***-**** ext.507

David Papst

I.T. Technician

Integrated Business Solutions of Hawaii

Helpdesk Support 808-***-**** ext.507

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