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Customer Service Sales

Location:
Dayton, Ohio, United States
Salary:
Open
Posted:
October 26, 2016

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Michael Putnam

**** ******* **.

Dayton, OH *****

(937) ***-****

acw83f@r.postjobfree.com

OBJECTIVE:

To obtain a challenging, career oriented position that will allow me to

utilize my customer service skills, sales, and management experience to

the benefit of this organization.

EDUCATION:

Miamisburg High School, OH

General Study 1996-2000

Sinclair Community College

Business Management 2003

Miami Valley Medical School

Nursing 2006-2007

PROFESSIONAL EXPERIENCE:

May 2016 - Present. Hamp Home Improvement

Springboro, OH

Foreman/Contractor

*Meet clients to go over work that is wanting to be performed and provide an estimate and date of completion

*Manage contractors to make sure they are on task to complete the job on time

*Dry wall, electrical work, junk removal, property clean outs, Hvac repairs and installs, flooring from laminate to ceramic tile, deck repairs and staining, interior and exterior painting, and any other home remodeling.

*Meet with client and provide a walk around to go over finished work to make sure they are completely satisfied with the work performed.

February 2016 – April 2016 Jeff Schmitt Chevy

Fairborn, OH

Service Advisor

*Greet customer and write vehicle concerns for repair.

*Sell any additional work that is found by the technician at the time of diagnostics.

*Follow up calls to make sure customer satisfactions was met and that all work was completed at time of repairs.

*Utilize sales, automotive experience, and customer service experience.

September 2015 – January 2016 Tire Discounters

Hamilton, OH

Service Manager

*Manage tire tech hours and scheduling for tire techs. Open and close store, Count down drawer and make nightly deposit.

*Use great customer service to sell the customer the best tires,

wheels and parts for their budget.

*Handle any customer complaints to make sure customers concerns

are met and handle to retain their business and satisfaction.

*Manage work flow coming and going through the shop. Count in daily

truck inventory. Once a month take several hours after stores closing to count stores inventory to ensure that the inventory is correct.

February 2015 – August 2015 Jeff Schmitt Cadillac

Xenia, OH

Service Advisor

*Greet customer and write vehicle concerns for repair.

*Sell any additional work that is found by the technician at the time of diagnostics.

*Follow up calls to make sure customer satisfactions was met and that all work was completed at time of repairs.

*Utilize sales, automotive experience, and customer service experience.

February 2012 – January 2015 Middletown Ford

Middletown, OH

Assistant Service Manager/Sales Consultant

*Greet customer and write repair orders for vehicle concerns and repairs.

*Sell additional work that is found by technicians at time of diagnostics.

*Dispatch all repair orders to proper technicians for work to be completed quickest and correctly for customer satisfaction

*Handle customer complaint issues.

*Utilize sales, automotive experience, and customer service experience.

*Work with the sales department on repairs for used vehicles purchased at auctions and trade-ins.

*Sales consultant for new and used cars.

June 2012 - January 2013 Lighting Optimizers, USA

Tipp City, OH

Electrical Contractor

*Retro fit lighting in schools, jails, and city buildings.

*Rewire parts of buildings wiring to bring wiring up to code.

*Work with faculty to obtain satisfaction and completion of project before projected completion date.

*Delegate work to installers to make sure the team is completing work for the day that's projected to be finished that night/day.

October 2011 - May 2012 Jeff Schmitt Auto Group Miamisburg, OH

Service Advisor

*Greet customer and write vehicle concerns for repair.

*Sell any additional work that is found by the technician at the time of diagnostics.

*Follow up calls to make sure customer satisfactions was met and that all work was completed at time of repairs.

*Utilize sales, automotive experience, and customer service experience.

March 2011 - October 2011 Key Chrysler Jeep Dodge, Xenia OH

Service Advisor

*Greet customer and write up concerns for them bringing vehicle in for repairs.

*Manage detail shop. Hand out work, follow up on work that is in the shop and call customers when vehicle is finished. Walk around vehicle with customer to make sure they are satisfied.

*Manage pick up and delivery drivers scheduling. Excel spreadsheets

for pay roll. Conduct driver’s pay roll and cut drivers checks.

*Call customers and sell any additional repairs that may be needed

upon diagnosis.

*Utilize sales, automotive experience, and customer service skills.

*Flag technicians hours, print and pass out technician flag sheets.

July 2009 - April 2010 Tire Discounters, Miamisburg, OH

Assistant Manager

*Manage tire tech hours and scheduling for tire techs. Open and close store, Count down drawer and make nightly deposit.

*Use great customer service to sell the customer the best tires,

wheels and parts for there budget.

*Handle any customer complaints to make sure customers concerns

are met and handle to retain there business and satisfaction.

*Manage work flow coming and going through the shop. Count in daily

truck inventory. Once a month take several hours after stores closing to count stores inventory to ensure that the inventory is correct.

Feb 2009 - July 2009 Sears Automotive, Miamisburg, OH

Customer Service Advisor

*Greet customers and assist them in finding the right part for there car.

*If customer is in for a service repair take notes on what there concerns are and sell any additional work that is found while fixing the primary concern.

*Count in weekly truck inventory. After truck is counted in

make sure everything on the floor is stocked before putting back room stock up.

*Write service, sales and customer service.

April 2008 - December 2008 Tire Discounters, Miamisburg, OH

Assistant Manager

*Manage tire tech hours and scheduling for tire techs. Open and close store, Count down drawer and make nightly deposit.

*Use great customer service to sell the customer the best tires,

wheels and parts for their budget.

*Handle any customer complaints to make sure customers concerns

are met and handle to retain their business and satisfaction.

*Manage work flow coming and going through the shop. Count in daily

truck inventory. Once a month take several hours after stores closing to count stores inventory to ensure that the inventory is correct.

May 2007 - April 2008 Acura of Dayton, Centerville, OH

Service Advisor

*Started out detailing new and used cars.

*Deliver and pick up parts, selling parts.

*Write service, customer service; drive customers to home or work.

Jan 2003 - November 2006 National City Mortgage Miamisburg, OH

Final Document Auditor

*Audit final documents to meet investor/custodian guidelines to ensure NCM has a secure first Lien.

*Obtain the final documents from the Title Company, Recorders Office, and Broker/Correspondent within the appropriate time frame in order to prevent repurchase and/or penalties.

*Make the necessary corrections to final documents in order to meet

guidelines.

*Deliver the final documents to the appropriate investor/custodian

within the appropriate time frames and ensure the documents were received by the investor/custodian in order to prevent repurchase and/or penalties.

QUALIFICATION HIGHLIGHTS:

*Aggressive self-starter, results oriented, creative and thorough

organization skills. Committed to excellence and completing goal achievements.

*Works well under high volume and deadlines.

*Strong problem solving, interpersonal, and decision-making skills.

*Highly motivated and dedicated to professionalism.

*Works well both as a part of a team or individually.

*Strong salesman and excellent customer service skills.

*MS Windows, Microsoft Word, Excel, Outlook, PowerPoint, TMO, Alltel and Image Express

References available upon request



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