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Customer Service Sales

Katy, Texas, United States
October 26, 2016

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Keith Kistner

*** ***** **, ***. ***

Katy, TX **494



Looking to gain experience in the Sales and Business Management field to help in developing and starting a career that will use my experience and education to the best of its ability.

AAPL member since 2013

HAPL member since 2014

Work History

Verge Mobile, LLC, Houston, TX Retail Sales Manager November 22, 2015 to Present.

Completes store operational requirements by scheduling and assigning employees; following up on work results.

Maintains store staff by recruiting, selecting, orienting, and training employees.

Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Ensures availability of merchandise and services by approving contracts; maintaining inventories.

Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

Purple Land Management, LLC, Houston, TX Petroleum Landman/Title Agent January 26, 2015 to November 1, 2015.

Created Mineral Ownership Reports for Client

Conducted Chain of Title Procurement for Land Patent to Present Research

Produced Runsheet reports with source deeds, oil and gas leases, deed plot programming, and railroad commission

Worked with Database and CAD mapping training for project plats

Operated as Research Coordinator

Created Leasehold and Unit Pooling Research

Experienced in Mississippi Title and Leasing Procedures

Diversified Land Management, LLC. Ridgeland, Mississippi Petroleum Landman/Title Agent

December 18, 2013 to December 19, 2014.

Trained new hires in Title Research

Promoted to Lead Agent for Title Research Team

Conducted Title research for Surface and Mineral Ownership

Created Leasehold and Unit Pooling Research

Produced Runsheet reports with source deeds, oil and gas leases, deed plot programming, and railroad commission

Worked with Database and CAD mapping training for project plats

Operated as Research Coordinator

Experienced in 3D Seismic Projects

First Shred, LLC. San Antonio, TX Sales Representative

April 16, 2013 to December 17, 2013

Developed and Managed Physicians medical security

Introduced new clients to medical information policy

Exceeded Sales Requirements and Monthly Sales Bonuses

Cellular Sales of Knoxville Inc. San Antonio, TX Sales Representative/Sales Team Lead

June 15, 2012 to April 15, 2013.

Developed new personal and business accounts

Serviced existing accounts

Provided wireless phone and internet services

Monitored the competition

Recommended change in products and services

Resolved customer complaints

Contributed to team effort and success

Coached and managed sales force to meet monthly goals

Taught and trained new recruits to work effectively and achieve goals

Morrison Management Specialist, San Antonio, TX Dietary Aide

November 1, 2011 to May 1, 2012

Consulted with dietician on food to be prepared for the patient

Consulted with the patient to find food preferences and the healthiest way to prepare them

Supervised the cook while the meal is being cooked

Ensured that stocks of the kitchen are full and handle reordering

Educated the family and patient on how to prepare meals for them

Educated about healthy foods and prescribed diet orders

Used medical knowledge to help the patient and family understand medical condition

Austin Autoworks Refinishing, Austin, TX Shop Manager/Porter

January 25, 2010 to May 15, 2011

Performed financial bookkeeping with QuickBooks Pro

Used customer service with customers and vendors

Managed company employees and projects

Provided estimates to customers and insurance agents

Friends Bar, Austin, TX Doorman/Bartender/Manager

November 2, 2007 to January 15, 2009

Provided customer service to customers and staff

Responsible for safety of staff and customers

Opening and closing business and financial operations

Managed door staff, servers, and bartenders

TCB Land Services, Victoria, TX Petroleum Landman

September 15, 2006 to June 1, 2007

Ran title for surface and mineral ownership

Produced Seismic permits with lease options

Negotiated with land owners and attorneys

Wrote ownership reports with source deeds, oil and gas leases, deed plot programming, and railroad commission

Perry Pool Services, La Grange, TX Pool Technician

June, 1998 to September 14, 2006

Self-supervised problem solving skills

Performed customer service w/ phone and in-person communication

Established new customer accounts through advertising and new customer meetings

Sold chemical and equipment through face to face sales

Professional Skills

Microsoft Office


GIS Systems

Greenbriar Deed Plot

Volunteer Experience

Hill Country Conservancy – The Austin Marathon and cleaning Barton Creek Greenbelt

Eden Hill Communities – Long term care facility helping with nutrition needs and food service – Nutritional Editor for diabetes database


Blinn College College Station, TX

Major: General studies G.P.A. 3.1

Texas State University San Marcos, TX

Major: B.A. Business Marketing G.P.A. 3.4

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