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Project Manager

Essex County, New Jersey, United States
October 26, 2016

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Experience in both Waterfall and Agile Project Management

Working well cross-functionally within a Technical organization

Ability to analyze bid results, manage suppliers and internal clients in the RFP process and procedures.

Successfully managed both Domestic and Offshore Vendors to ensure Project Success.

Successfully Managed the Merging and Migration of Legacy Systems

Successfully Manage Global Projects and Offshore team within a Matrix environment

Experienced with Quality and Test Management

Project Managed Data Center and Network/System Migrations.

Supervised large scale and complex projects, ensures high quality delivery, continually improved processes, ensure client satisfaction, select and developed talent within teams, provide support as a key resource to Client and the Sales/Client Services organization, and implement change initiatives to meet the Company’s goals and objectives.

Experienced in IT Infrastructure/Business Re-engineering, Release Management, Change Management, Standard Operational Procedures and Process Improvement.

Strong decisions making and problem solving capabilities, organizational, time management, and written and verbal communication skills. Professional demeanor and presentation.

Excel in providing Best Cost Savings Recommendations. A++ Revenue Assurance knowledge.

Outstanding presentation skills, Exceptional organizational skills, Ability to multi-task, assertive and able to provide valuable support with minimal direction.

In addition to my desire to join your team, you will find that my abilities include;

Seasoned professional with Full Project Lifecycle experience. Outstanding project planning, execution, monitoring, documentation and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.

Excel at communicating with Stakeholders to provide High Level Project Status Reporting regarding the ongoing projects and initiatives.

Experienced in coordinating, negotiating and motivating outside vendors and off-site resources in support of timeline and IT project deliverables.

Effectively training, motivating and mentoring onsite and off-site junior managers, engineers, developers and technicians.

Superior coordination of user acceptance testing of final IT infrastructure and software development deliverables through iterative evolutions


CMMI (Capability Maturity Model Integration)

CCPM (Critical Change Project Management)

SDLC (Software Development Life Cycle)


Microsoft Outlook, MS Project (resource leveling), Visio Professional, MS Word, MS Excel, MS PowerPoint NetMeeting, Lotus Notes, NT, Siebel, Java, Oracle, JDEdwards, Remedy, Ariba, CRM, Webtrend, SharePoint, Clarity, Mercury, PeopleSoft, Oracle, SAP


AT&T School of Business, Somerset, NJ

Project Management: PMBOK

Passaic County Community College, Paterson, NJ

Major: Business Administration, Minor: Marketing

Ramapo College, Mahwah, NJ

Introduction to Law

*PMP Certification in progress


TANGOE INC. Parsippany, NJ May 2011 – Oct 2016

Technical Project Manager


Manage the overall success of customer onboarding projects by providing clear direction and project scope requirements.

Work with various internal teams in defining the overall success path including detailed work break down structure, time and cost elements, risk assessments, UAT, delivery/acceptance and post production follow-up.

Managed team of Java Developers and Business Analysts to ensure client requirements are met.

Responsible for end to end Project Management of New System and Application Development as well as System and Application Retirement

Ensures delivery against plan, by anticipating and proactively managing obstacles

Ability to design and write compelling customer presentations, awareness of non-textual elements

Identifies stakeholders related to the project and creates communication plan

Mitigate project risks through identification of potential failure points in the process

Manage the overall success of customer database, Professional Services, Proofs of Concept builds/projects

Identify, present and implement process and policies that will improve delivery and customer relationships.

Clearly communicate and deliver both the business (operational) and technical (GT) requirements for project

Demonstrate practical knowledge, experience and familiarity with the full range of voice, data and wireless telecom services and carriers

Documentation of business rules, process re-engineering and lessons learned where applicable, during each project Provide detailed metrics behind the project to key stakeholders detailing overall progress against plan

Ensure Project Implementation meet SSAE16 Requirements.

AT&T, Bedminster, NJ Jan 2010 – Sep 2010

Technical Project Manager


3 Large ITO Projects. Total Budget 4 Million

Responsible for end to end Project Management of New System and Application Development as well as System and Application Retirement

Responsible for on-time, on budget delivery of a significant segment of the program, a group of related software development projects.

Managed ATT Business Analysts, Java / Web Developers and Testers to ensure project remained on Schedule and on Budget.

Identified risks to project delivery (complex, large scale events) and develop contingency plans with the support of the program manager.

Managed IBM India team Java / Web Developers and Testers to ensure Project and Documentation Compliance. Management of IBM India team included managing time actual to estimate variances.

Project Managed of IBM India team with re-engineering of Projects approved by the Governance board.

Worked closely with IBM India Leadership team on Forecasting and Cost Analysis to ensure ITO month end posting aligns with Resource Forecast.

Managed the Change Control Process and Risk Mitigations.

Track and analyze project financials (budget vs. actual expenses) to identify variances.

Champion the resolution of project financial variances by working with end-to-end project team members to make adjustments to project funding which may involve modifications to the delivery schedule and/or the technical solution.

Provide input to the program-level financial reporting package for assigned projects. Ensure project compliance to secure vendor funding.

Foster relationships across IT teams and the business sponsors to establish a collaborative environment for issue resolution. Coach the end-to-end project managers to partner across teams and organizations.

TELCORDIA, Piscataway, NJ Jan 2009 – Jan 2010

Sr. Project Manager


2 Software Development Projects. Total Budget 3 million

Responsible for Requirement, Development and Testing Compliance.

Responsible for Quality and Test Management. Maintained defect logs. Provide Leadership with pass/fail status.

Managed project team of Java / Web Developers, Testers and Business Analysis to ensure project compliance

Create Deployment Packaging documentation pre-implementation

Create Release/Deployment documentation post implementation.

Communicate Functional elements to Client and Leadership Team Pre-and Post-Implementation

Responsible for managing project resources, schedules, deliverables and establishing clear communication among project members.

Liaise with project sponsors and other managers within the function and within the business managing expectations for projects and facilitating client relations for the Government program.

Actively manage projects with focus on detailed Project Management and Change Management to ensure successful delivery as per schedule and budget.

Immediately escalates urgent issues to the Program Manager and Business Stakeholders.

Ensure that comprehensive project quality and risk plans for projects of a complex nature are prepared and maintained. Motivate, monitor and control performance against plans.

AVOTUS CORPORATION, New Providence, NJ Jan 2007 – Jan 2009

Implementation Project Manager


Responsibilities included the Implementation of 8 concurrent Domestic and International Projects, average budget for each $100K - $250K Implementation, $45K Post Implementation/Sustainment.

Managed Offshore team of Business Analysts and Project Specialists located in India (Conjoin, Quattro, GSG) in the support and Implementation of both Domestic and International Clients Implementations.

Accurately forecast revenues for scope of implementations and life cycle customers (managed services)

Develop integrated project plans across Avotus products and services based on standard implementation methodologies.

Managed Global System Migrations.

Managed Functionality Change Request.

Developed System Release Material prior to Go Live

Responsible for tracking and measuring System Defects.

Provided Risk and Mitigation plans to project team.

Mutually define measures of success with customers; set and continually manage customer expectations. Identify incremental business opportunities and define delivery solutions to close

Communicate status and manage project issues and risks, internally and externally.

Provided enterprise business process and telecom service domain expertise to service delivery and sales.

Defined, model and configure customer business processes (approvals, accruals, ordering) in application.

Follow best practices for implementing customer inventory, invoices, locations, contacts, contracts and order templates within product solution.

Capture customer needs and define general product enhancement requests.

Provide quarterly customer reviews of key business metrics

BANK OF AMERICA, Cranford, NJ Jul 2006 – Dec 2006

Project Manager


Consult with internal and external personnel to identify and document business needs and objectives. This includes current operational procedures, problems, input and output requirements, data scope, usage and business/functional requirements for system enhancements or changes.

Manage functional implementations and user documentation development

Analyze existing reports and developing enhancements for future reports in collaboration with VP of Technical Project Management

Perform analysis of current user experience data capture and recommend process improvements.

Focus on managing system and user experience to clear Key Performance Indicators for Client Connections.

TANGOE INC. May 2003 – Mar 2006

Wireless Operations Manager/Project Manager


Managed team of Offshore Business Analysts and Help Desk Support (GSG). Management duties included ensuring team adhere to documentation compliance and Process Procedures.

Responsible for developing, coordinating and monitoring the deployment and success of service solutions into the Wireless Client Support Group, and status the client and the Account Manager based on shared expectations and Business Requirements during Implementation.

Responsible for Functional Change Management. Create Change Request document for client signoff. Analyze budget impacts.

Track system defects. Provide leadership with best and worst case scenarios where applicable to the project timeline.

Develop Release Communication to Client and Leadership team Pre-Production.

Actively participated during potential client pre-sales discussions at the request of the Branch Sales Executive to introduce the Service Delivery components of the Wireless Client Support help desk.

Managed help desk staff and provided clear goals, expectations, standards and benchmarks for teams, manage performance.

Developed customized Process & Procedures documentation for internal & external training, based upon captured client requirements. Ensure adherence to the SOW and SOP as defined by Client and Operations

Utilized a unique and innovative approach in analyzing and performing complex cost assignments, including forecast modeling, statistical analyses, cost and financial analyses, earned value management, and operations research.

Ensure new account implementations are successful by capturing clients Business Requirements which are within SAS70 compliance.

Document spend, review client requirements and processes, identify potential suppliers, execute RFPs, analyze bids and pricing, draft, negotiate and recommend best cost savings contract.

Perform preferred supplier performance reviews, manage vendor process, contract compliance and service levels

Contact this candidate