Ryan G. Lockwood

Summary

Work Experience

Military Service

Education

Skilled corporate technology instructor with extensive knowledge of products, protocol/procedure, and back office capabilities

Dedicated relationship manager with a proven track record of providing customers with creative solutions through project optimization to meet user based objectives

Demonstrated ability to train and support 900+ sales representatives, support personnel and sales leaders

Self-starter with adaptive learning skills

Elmwood Park Community Unit School District Elmwood Park, IL

August 2015 to Present

Substitute Teacher

Serve as placeholder for absent teachers away from their job due to illness, family emergency or other disruptions

Before class, meet with school principal or substitute coordinator to review plans and schedules

Assigned class session duties include attendance, beginning or continue a designated lesson, collect any previously assigned homework, supervise the classroom and dismiss students to their next class or activity

Sierra Consulting Group, INC Chicago, IL

February 2012 to February 2015

Consultant

Tasked by Chicago Public Schools (CPS) and Northwest Evaluation Association (NWEA) to install, train and support over 550 CPS schools from Summer 2012 to Winter 2014

Implemented, trained and created training documentation/videos for a CRM adoption with our client The Kaleidoscope Group

Provided technical support and training to multiple education clients

Tribune Media Services Chicago, IL

June 2011 to October 2011

Account Executive, Metro Markets

Managed Tribune Media Services (TMS) large, metro account customers

Identified new revenue opportunities with current and prospective customers

Responsible for new product launch and implementation

CareerBuilder.com Chicago, IL

January 2005 to June 2011

Account Executive, Online Specialist

September 2009 to June 2011

Finished 2010 at 96% of quota, spent 11 of 12 months over 100% of quota numbers

Managed small business’ recruitment advertising accounts to obtain quality employment candidates

Developed and evaluate new business accounts from competing online recruitment sites

Solidified relationships to close new accounts while maintaining existing accounts

Utilized consultative sales methods to sell CareerBuilder.com job postings and resume database access over the phone

Corporate Technology Trainer

June 2005 to August 2009

Scheduled and maintained a CRM training regiment, including Inside and Outside sales groups

Coordinated with CRM technology team to implement changes and updates to the Pivotal CRM system

Coordinated with back office technology team to implement changes and updates to order entry functionality

Created and updated training documents for CRM systems and order entry procedures

Account Executive, Online Specialist

January 2005 to June 2005

Managed small business’ recruitment advertising accounts to obtain quality employment candidates

Developed and evaluated new business accounts from competing online recruitment sites

Grew client base through prospecting while overcoming objections

Solidified relationships to close new accounts while maintaining existing accounts

Utilized consultative sales methods to sell CareerBuilder.com job postings and resume database access over the phone

WNDU-TV (NBC affiliate) South Bend, IN

Weekend Morning Producer

December 2002 to March 2004

Produced a three-hour Saturday morning and one-hour Sunday morning TV news program

Primary duties included scripting each program, coordinating live shots, guests and making time-sensitive decisions during broadcast

Supervised a support staff of 8

United States Army - Honorably Discharged

31-Foxtrot, Network Switching Systems Operator

Airborne qualified (over 15 jumps)

March 1994 to March 1998

Performed maintenance on electronic switches and control centers

Demonstrated advanced network switching system troubleshooting when errors occurred

Military position similar to civilian telecommunications industry operator

Northeastern Illinois University Chicago, IL

Master of Arts, Media Studies, expected December 2017

University of Notre Dame South Bend, IN

Bachelor of Arts, Film Production, December 2002

Technical Skills

References

Salesforce.com, CRM Pivotal, basic HTML, MS Word, Outlook, Publisher, Visio, PowerPoint, and Excel. Working knowledge of Captivate, Camtasia, and Snagit.

Available upon request.

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