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Human Resource Customer Service

Atlanta, Georgia, United States
October 26, 2016

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Akaia L. Fisher

**** ****** **** *********, ** 30274 678-***-****

Core Competencies

New Hire Advisement • Payroll Processing •Benefits Enrollment & Coordination

I-9 Entry • Life and Termination Events •Health & Welfare Administration • HIPPA

Professional Summary

Over five years of executing Human Resource operations with a strong acumen of client focus. Expertise in ensuring 100% compliance with all applicable laws and internal guidelines to align with company core values and ethics vision as well as federal and government standards.

Career History

Auto Plus- Pep Boys Atlanta, GA 2016- Present

Sr. Benefits Analyst (Contractor)

Administered employee benefits plans, including health, pharmacy, dental, vision, life insurance, Affordable Care Act eligibility and reporting, educational assistance, paid time off, vacation, and sick leave.

Assist with complex benefit inquiries and understanding benefits options.

Oversee processing of all documents necessary for implantation of various benefits programs and maintenance of such records as required for compliance with ERISA, COBRA, and other applicable regulations.

Manage annual open enrollment, including Employee Self Service (ESS) preparation, HRIS file preparation, and testing.

Responsible for all escalated matters from both internal and external clients with regards to the Auto Plus-Pep Boys acquisition.

Manage vendor file maintenance and transmittal and employee status changes.

Provide employee guidance and resolves benefits issues.

Stay abreast to the ACA trends in order to assist with company plan structure.

Design, distribute and evaluate responses to surveys and RFPs

Conduct reconciliation reports and validations for the benefit structure plan designs.

Analyze and reconcile monthly billings and the preparation of invoices for payment submissions.

Maintained 401k reports to include correction of errors.

KOCH Business Solutions, LP Atlanta, GA 2015-2016

Human Resource Specialist (Benefits Administrator)

Administered a variety of qualified and non-qualified benefit plans on a day-to-day basis through processing of various transactions and events within as well as outside the specified outline.

Maintained content management of all HRIS systems.

Performed reactivation of benefits via SAP systems in order to correlate detailed calculations for payroll processing.

Conducted benefits overview to all new hires located in both Georgia and Kansas.

Processed urgent updates as per necessary through case by case scenario.

Executed all STD, LTD, ADA and FMLA claims as per the defined procedure.

Facilitated and presented benefits overview for all employees acquired by Koch Industries for both Open Enrollment and Corrections periods.

Kept abreast in the latest web technologies and working knowledge of various operating systems.

Reviewed, updated and maintained eligibility data for benefits enrollment in lieu of court order for dependent coverage.

Provided a high level customer service by ensuring employee questions are fully addressed, providing follow up to ensure that each case is fully resolved.

Utilized case management and knowledge application for research and documentation.

Levied and processed all benefits billing invoices accordingly

Mitigated the use of employee/manager self-service through both internal and external interactions.

Processed exit paperwork for retirees as well as employees.

Provided QA support to the HR Service Center in order to ensure that all data entries where at a 100% accuracy rate.

Partnered with the aligned benefits providers (UHC, Delta Dental & Eye Med) in order to support client benefits, resolution of eligibility, appeals and, vendor invoicing claims.

CBEYOND Communications Atlanta, GA 2008-2015

HR Operations Analyst

Responsible for the daily operational support of primary HR shared services through processing and applications.

Served as escalation point of contact for the HR Service Center and local HR Representatives.

Reviewed, maintained and modified standard operating and client processes/procedures for benefits administration.

Performed system testing for all impending releases.

Worked assigned special projects diligently through completion.

Displayed a high acumen of application support for both internal and external employees.

Cross trained with team members on process execution.

Ensured weekly, biweekly, semi-monthly and/or monthly payrolls are processed timely and accurately.

Maintained abreast of all current and future legislation that would possible impact company benefits and or policies.

Executed all high termination cases in order to stay with the specified states determined within the Department of Labor guidelines.

Monitored timely review and completion of Clarify cases based upon assignment

Initiated severance payments as per determined.

Submitted all COBRA coverage enrollment claims.

Assisted with opportunities of potential departmental and companywide improvements.

Demonstrated the ability to collaborate collectively and work in a team environment as well as work independently while making sound decisions.

System Proficiencies and Training

Clarify JIRA

SAP Verint

PHR (Company Trained) Ultipro

Secure CRT Microsoft Office

Siebel ADP Workforce Now/Enterprise


Georgia State University 2012-Present

Area of Study; Bachelors of Science (Human Resource Management)

***References Available Upon Request***

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