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Sales Manager

Bixby, Oklahoma, 74008, United States
October 24, 2016

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***** ***** ***** **** ***. Phone: 918-***-****

Bixby, OK 74008 Email:

Director Operations & Sales

A results-focused district retail manager with over 20 years of professional experience leading teams towards reaching quantifiable goals. Strong expertise in sales and service in retail environment. Proven accomplishments managing up to 1000+ employees in multi-site environments. Forward-thinking leader who quickly adapts to new situations and generates innovative solutions to resolve issues.

Areas of Expertise

Operations Management

Performance Metrics

Procurement & Vendor Management

Customer Relationships

Strategic Business Relationships

Health & Safety Regulations

Data Analysis & Forecasting

Legal Proceedings

Staff Leadership & Training

Budgetary Oversight

Strategic Planning

Contract Negotiations

Professional Experience

Lowe’s Companies Inc., Market Services Manager 2014 - Present

Multi store manager with direct leadership over services and influence on sales across entire market.

Recruit, train and manage 3rd party professionals for retail sales and homes services across the state.

Key Accomplishments:

Year over year double digit comparative sales, while reducing both expenses and customer complaints by 30%.

Strategic implementation of 3 new corporate initiatives; increased sales and improved customer satisfaction.

Sears Holding Corporation, District Services Manager / Safety Director 2011 - 2014

Directed services operations across two states, leading staff to achieve multi-million dollar sales and service.

Full P&L responsibility of services with influence over retail sales of multiple stores in Oklahoma and Arkansas.

Designed and implemented new programs that lead to increased cost savings and revenue company wide.

Key Accomplishments:

Recognized for implementing an improved staffing process that increased staff retention to 95%.

Generated over $15MM in additional revenue through sales of appliance extended warranties; top 5% team!


Managed military operations for the command, including supervising 100 employees and coordinating large-scale procedures for over 30,000 Airmen and $1T in equipment.

Established and maintained critical relationships with international government agencies to facilitate legal, financial, and equipment-related processes.

Key Accomplishments:

Successfully and accurately executed the movement of 15,000 military detainees, relieving a six-month backlog.

Examined and settled over 150 claims of up to $100MM, effectively conducting research, notarizing documents, and interviewing witnesses to secure positive results both in court and through settlements.


Master of Arts, Business Leadership, Mid-America Christian University, Oklahoma City, OK

Bachelor of Science, Leadership, Mid-America Christian University, Oklahoma City, OK

Associate of Applied Science, Legal Studies, Community College of the Air Force, Montgomery, AL

Associate of Applied Science, Airway Science, Community College of the Air Force, Montgomery, AL

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