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Customer Service Sales

Philadelphia, Pennsylvania, 19124, United States
October 24, 2016

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Shawntel C. Hall - **** Neilson Street Phila., Pa. 19124 - 215-***-****


University of Phoenix – May, 2008

Business Management, Associates

Professional Experience

Elvis Dirt Cheap Moving & Storage Co. – General Manager

March, 2016 – Current

●Manage Movers, Drivers, Administrative Assistant & Dispatcher

●Track hours of all and conduct payroll via ADP

●Sales, time management & dispatch

●Disciplinarian, Interviews, Orientation, Scheduling

●Responsible for the hiring & firing process (not limited to)

Drive Here Dealership - Customer Service Manager

April, 2015 – March, 2016

•Managed collector's cases

•Pulled daily reports

•Respond to Attorney General complaints

•Retain customer base by limiting repossession

•Managed customers objections by providing accurate information

Johnson & Johnson –Hypercare Team IT Coordinator

October, 2014 – April 2015

•Scheduled service tickets for technicians

•Monitored Hypercare phone calls and emails

•Managed the issue tracker sheet via Excel daily

•Scheduled company users for upgrades on company hardware

•Distributed daily schedules for new computers to be built.

ETS – Customer Service Supervisor

August, 2014 – October, 2014

•Call takeovers with irate callers from representatives

•Ran reports daily for call metrics

PECO – Customer Service Representative

September, 2012 – August, 2014

•Conducted billing disputes

•Processed new work orders and pulled archived work orders for billing and service

•Processed connects, disconnects, transfers and credits

•Handled urgent calls from electric and gas emergencies

•Typed while listening actively and effectively solving problems

Verizon – Customer Service Sales and Team Lead

April, 2009 – May, 2012

•Answered inbound calls regarding new sales, retention and billing

•Managed customer objections

•Met sales quota on a daily, weekly and monthly basis

•Fulfilled normal team lead duties (i.e., coaching and disclosing new product knowledge)

Comcast – Customer Service and Retention Representative

March, 2005 – August, 2008

•Handled retention calls, sales, service and billing

•Applied credits in billing and performed research for billing disputes

•Scheduled appointments for service calls, connects and disconnects

•Retained customer with and without a retention offer 75% of the time

Babies’ Day Out Childcare Center, Assistant Director

January, 1999 – March, 2005

•Performed normal clerical duties (i.e., answered office phones, managed file folders)

•Managed office calendar by scheduling, cancelling, and modifying appointments

•Developed draft and final forms of business documents using MS Office

•Directed children to participate in class activities

•Organized and planned annual events (i.e., award and graduation ceremonies)

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