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Mental Health Care

Howell, Michigan, United States
October 24, 2016

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I am an innovative and resourceful health care professional with a proven record as a strategic thinker and motivated leader. My broad-based background includes several years working with a wide diverse populations’: mental health, prison, hospital, nursing homes’, substance abuse treatment centers, rehab hospitals and home health care. I have the experience as a healthcare professional with the proven ability to define issues, propose solutions and implement change. I am a proactive leader with effective team building skills.

I am confident that my extensive work experience in the medical environments, my organization skills and adaptability, and my commitment to be a positive member as a health care team makes me an ideal candidate for this position. I would appreciate the opportunity to discuss the possibility of becoming a team member, I have the passion, drive, and experience to help your company achieve its goals and I am available to meet at your convenience. Thank you in advance for your valuable time and consideration.

Candidate Profile

Several years working with wide diverse populations’: mental health prison, hospital, nursing homes’, substance abuse treatment centers, rehab hospitals and home health care.

Masters in Health Administration Management

An innovative and resourceful health care professional with a proven record as a strategic thinker and motivated leader.

Effective of supervision of staff, monitoring attainment of goals and effectiveness of services, auditing all records for compliance with state and federal guidelines, consulting and collaborating with other members of the interdisciplinary team, and reinforcing accountability/goals and objectives

Experience with cost-base analysis techniques, to ensure proper program data is utilized

Experience as a case manager providing leadership, ongoing processing of documents and accurate data entry, preparing reports/research, evaluation of patients, and problem-solving and troubleshooting skills in a fast paced environment.

Experience while working in mental health for over ten years has provided the experience in working in a fast paced environment, while managing clients and staff requests, assisting and communicating to help with improvements and following the strategic plan of the agency.

Proficient at building strong relationships with clients and staff.

Local candidate with immediate availability


Eastern Michigan University, Ann Arbor, MI – Masters of Science, Health Administration Mgnt. April 2014 Certificate in Health Administration April 2013 Wayne State University, Detroit, MI Masters of Science, Social Work May 2007 Saginaw Valley State University, Saginaw, MI Bachelors of Science, Social Work May 2004

Core Strengths Strong experience working with wide range of Diverse Populations

●Research/Data Analysis/extraction and Entry/Report generation and quality assurance

●Recommend modification to Policies and Procedures

●Electronic Medical Records (Sharepoint) in various Microsoft softwares/outreach/Power point/ Word/Excel/Access databases

●Administrative Support/Communication Skills

●Community Outreach/Clinical Experience

●Strong Analytical Skills


●VA benefits

●Team Leadership, LEAN, Strategic Planning & Treatment

●Health System and strategic services

●Professional Development

●Conflict Resolution

●Intensive Mental health/substance abuse

●HIPPA/ Gov. Regulations compliance

●Interpersonal skill development

●Health Service Mgt.

●Multi-Tasking & Organizational Skills

Professional Experience

Administrative Assistant (Temporary March 2016-Present

University of Michigan Hospital and Health Systems

Prepared administrative and financial paperwork.

Use of Wolverine Access to create and manage: Purchasing and M-Marketsite; Schedule travel and hosting events; Maintain and reconcile P-Cards and prepare expense reports using the Concur expense management system with responsibility for ensuring compliance with University guidelines.

Assisted the Stroke Coordinator in the tracking and maintenance of Program staff HR requirements (blue folders)

Aid Operations Director in basic program budget maintenance

Support of the operations director and physician directors

Provided support to the CSC leadership team and various CSC committees

Maintained calendars and schedule and plan meetings, conferences and other appointments/engagements.

Prepared agendas and distribute minutes and materials

Produced high quality slides, posters and handouts for presentations using graphic software. Coordinate domestic travel arrangements

Ordered books, journals, supplies and process membership renewals

Provided routine office support including filing, copying, mailing, faxing and delivering documents

Front Desk Coordinator (Temporary July 2015-October 2015

University of Michigan Office of the President

●Provide and arrange meetings with high-level management, Regents and Executive officers. The ability to work professional with multi-ethnic and multicultural environment with students, faculty and staff

●Support and efficiently manage greeting area while maintaining professional standards and customer service

●Provide back-up administrative support for the President

●Prepared and maintain reception desk procedures manual, research and analysis all departments within the University of Michigan, maintain directories and department contact information or other relevant contact information to the correct department

●Adhere to organizational policies and procedures as described in the Employee Handbook, and reported any concerns to administration

Health Administration Mgnt. (Internship/Fellowship December 2013- April 2014

John Dingell Detroit VA Medical Center, Detroit, MI

•Provide data analysis of patient missed opportunity trends from year to year in order to improve no-shows and determine market effects on the VA mental Health System; summarize and report findings to the Chief of Staff

•Assist CEO in developing request for proposal utilizing cost-base analysis techniques, to ensure proper program data use for the regional mental health services at the Detroit facility

•Extract patient information from a database and analyze, measure the effects of clinical intervention to reduce no-shows in a specific population of inpatients and outpatients to ensure continued patient safety

•Coordinate all interactions between administrative, employees, customers and outside services run smoothly as possible

•Assist CEO and high level management on strategic goals within the VA mental health

•Adhere to organizational policies and procedures as described in the Employee Handbook, and reported any concerns to administration

•Took part in collaborating with administration team members in multiple disciplines and departments within the inpatient and outpatient mental health teams

Director of Social Work October 2011-June 2012

Health Bridge, Grand Blanc, MI

●Provide supervision, professional development, and leadership to staff of two social workers, nursing and administrative staff in a complex of 155 nursing home patients

●Oversee direct case management service to clients involved in rehab, ventilation and long term patients with a focus on psychosocial well- being and needs of families/significant others as necessary to aid in coping with the effects of illness, disability, treatments and treatment plan meetings

●Present detailed reports annually, and quarterly. Develop and implement case plans and discharge planning. Conducted evaluation and assessment interviews

●Organize and oversee investigations and report the findings in written documentation to administration.

●Supervision of social work staff, monitoring attainment of goals and effectiveness of services to Department of Human services, Home Health care and insurances

●Facilitated data collection and auditing all records for compliance with state and federal guidelines, consulting and collaborating with other members of the interdisciplinary team, and reinforcing accountability/goals and objectives of the facility

●Oversee organizational policies and procedures as described in the Employee Handbook, and reported any concerns to administration in following state and federal guidelines within the nursing home

●Participated in a high fast pace environment, performing multifaceted projected in conjunction with day to day activities and meetings, superior interpersonal and negotiation skills

●Data input for Medicare and Medicaid policies and procedures for state guidelines

●Present informational meetings to administration staff on mental health patients, benefits, discharge planning and treatment

●Oversee board meetings and prepare meetings with administration and families for nursing home staff and patients

Qualified Mental Health Professional (QMHP)/Case Manager July 2009-August 2011

National Health Resources (Contract)/Department of Corrections, State Of Michigan, Whitmore Lake, MI

●Provide counseling, therapy, and/or psychotherapy to patients as appropriate; prepared treatment plans, discharge plans and follow-up care programs with community current knowledge base on social work issues, laws, and policies

●Organized on-going therapeutic crisis intervention as needed and discharge planning within the State of Michigan Mental Health Prison

●Collaborated with administration on, data collection, record data, and evaluate the behavior of clients during examinations and treatment in crisis situations

●Effectively communicates results in written and oral form, with treatment recommendations as appropriate to the team and confers with other professional staff members regarding significant reactions or events, which affect the client and the treatment process

●Planned directive, non-directive and supportive therapy such as: writing behavioral treatment plans for each individual client, as a member of the treatment team, collaborated with other professional staff in diagnosing problems, formulating treatment plans and evaluating progress and crisis interventions

●Extensive training facility staff on processes and techniques in behavior modification, group guidance, and problem solving

●Arranged testimony for court hearings regarding a variety of psychological matters including but not limited to mental health, medication non-compliance and well-being of each individual patient to empower their plans for recovery in mental health.

●Provided mental health services to the prisoner population using a broad range of mental health services to all levels of population prisoners, including emergency crisis intervention, psychological assessment, group therapy

●Participated in the annual departmental trainings for professional staff, officers, and outside staff

Clinical/Case Manager- Master’s Social Worker September 2008-July 2009

Howell Care Center/Rehab, Howell, MI

●Participate in evaluating nursing home patients and their families to coordinate, plans programs and activities to meet their social and emotional needs

●Provide crisis intervention and assist families with understanding the implications and complexities of their medical situation and its impact on lifestyle, Including assisting in health care coverage (Medicare, Medicaid, VA benefits and home health care assistance or outreach)

●Managed psychosocial evaluation and assessment and periodic reassessments of each patient served, which provides a comprehensive social database to identify psychological, social, and spiritual needs and the appropriate treatment and services to be provided

●Collaborate psychosocial concerns including but not limited to mental health disorders, such as depression, anxiety, dementia, and delirium, as well as a range of issues with more obvious social dimensions, including loss of relationships, loss of personal control and identity, and adjustment to the facility

●Advise individual, family, and group counseling aimed at helping the veteran and his/her family to find practical solutions to complex problems; advocates on behalf of each individual patient and family. Which includes: discharge planning, home health care, palliative care, and medical equipment

●Assisted patients with their health insurance, Medicare and Medicaid applications and other assistance as needed

●Data input for medicare and medicaid policies and procedures for state guidelines

●Planned, organized and oversaw department trainings for staff and families planning for discharge

Clinical/Case Manager- Master’s Social Worker May 2007-August 2008

Covenant Health Care/Rehab Care group, Saginaw, MI

●Complete a comprehensive psychosocial assessment of patients within the acute care hospital

●Planned, organized and facilitated education to patients/families adjust to hospital admission; possible role changes; exploring emotional/social responses to illness and treatment

●Educated patients on the levels of health care (i.e. acute, sub- acute, home care); entitlements; community resources; outreach, health insurance and advance directives

●Facilitated decision making on behalf of patients and families

●Diagnosed underlying mental illness; providing or making referrals for individual, family, and group psychotherapy

●Educated hospital staff on patient psychosocial issues

●Promoted communication and collaboration among health care team members

●Coordinated patient discharge and continuity of care planning, by arranging for resources/funds to finance medications, durable medical equipment, and other needed services

●Ensured communication and understanding about post-hospital care among patient, family and health care team members

●Advocated for patient and family needs in different settings: inpatient, outpatient, home, and in the community and

●Supported the health care rights of patients through advocacy at the policy level

●Participated and collaborated with IT the designs and function Social Work within the new electronic medical records from start to finish

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