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Sales Customer Service

Fontana, California, United States
October 24, 2016

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***** ****** **** **. *******, California 92337



My goal is to excel in a position within the fields of sales, marketing, administrative analysis, quality assurance and/or customer service by applying what I’ve learned and developing new skills and knowledge in a company that provides opportunities for personal and professional growth. I am a versatile customer service focused team player with a 20+ year proven track record of achievement in multiple industries. Trained to maintain a professional manner in dealing with others, I value practical solutions with a focus on cost efficiency and goal achievement. KAIZEN plays a big role in my way of thinking. I am a fast learner who can work well under pressure with minimal supervision.


-Excellent Oral and Written Communication and Presentation Skills

-Proven Sales and Marketing Skills in Automotive, Office Equipment and Pre/Post Print Document Finishing

-Leadership, Management and Performance Coaching Skills

-MS Office (Word, Excel. Powerpoint) and Google Docs Proficient

Work Experience

Kittrich Corporation – Pomona, CA (6/2016 – Present)

Regional Sales Manager, National Accounts – Houseware, School and Office Products Manufacturer/Wholesaler

- Develops and maintains national or major accounts for 5 of the company’s 17 brands.

- Increases business among existing clients and promotes the organization to new clients in order to meet strategic business objectives.

Physicians Consulting & Management - Chicago, IL (2/2/2015-5/12/2015)

Marketing, Billing and Administrative Apprentice - Medical Billing and Consulting

- Responsibilities include daily billing and collections/AR monitoring and followups, claims dispute, re-process denials, verifying insurance eligibility, data entry and report process.

- Together with the principal, met with doctors and health care facility owners to offer medical billing and consultancy services.

Lamination Depot - Sta. Ana, CA (5/5/2014-10/31/2014)

Account Manager - Online Retailer/Wholesaler

- Developed a dealer base for the office products offered by TruOffice Products, a newly established dealer sales division of Lamination Depot for the domestic and export markets.

Southwest School and Office Supplies – Ontario, CA (3/2013 – 4/28/2013)

Outside Sales - School and Office Products

- Was recruited to complement and strengthen their existing sales expansion by focusing on untapped market locations and introducing new products for its existing customer base.

Tamerica Products, Inc. – Rancho Cucamonga, CA (8/2002 – 2/15/2013)

Account Manager, Domestic and Export Sales - School and Office Products Manufacturing Wholesale Distribution

- Started as part of the Sales Support team, assisting in administrative work i.e. sales order processing, invoicing, AR monitoring and collections, daily and monthly sales report updates, processing complaints and product returns, all while reviving old inactive accounts assigned to me as well as managing our COO’s existing domestic accounts.

- Made full time Sale and Customer Service Representative in 3 years after continuously improving sales by developing new accounts and taking care of our COO's customers while helping improve the Service department's efficiency.

- Contributed to business expansion and distributor management for our products across the US, Canada, Australia, Mexico and Peru.

- As tradeshow lead, was responsible for at least two shows that we attended every year.

- Gave orientations and product trainings mainly to sales and customer service employees.

- Was actively involved in product design and branding development with the reps/ liaisons of our manufacturers, testing and evaluating samples of supplies and prototypes of machines for mass production, providing feedback on functional design, ergonomics and safety improvements, as well as providing suggestions on product brand/model name, making and editing product brochures, catalogues, and manuals, all aimed at improving product marketability.

- Prepared and presented midyear and fiscal yearend reports that detailed comparisons and analysis of actual sales performance versus targets set at the start of the year, as well as goals and action plans for the next half or the next fiscal year.

- Highlights of my tenure in this company are the following:

2010 and 2011 Salesperson of the Year (highest overall sales among reps)

2010 – 2012 Sales Award recipient for Most New Dealers

2008 and 2012 Kaizen Award Recipient for Sales and Marketing

5 out of past 10 years highest in overall (combined, domestic & export) sales budget achievement

7 out of past 10 years Recipient of Top Salesman Award for Budget Achievement

6 out of 10 years 95% or higher achievement on approved gross profit budget

9 years perfect attendance awardee (2010 – underwent shoulder reconstructive surgery)

Landmark Equity Management, Inc. – Sherman Oaks, CA (1/2002 – 8/2002)

Budget Analyst/Collections Officer - Property Management

- Reviewed budget allocations for renovations of newly purchased properties such as commercial and residential buildings.

- Ensured the effective collection of receivables from residents to the company. I also coordinated with the Company's legal department in representing the company in the resolution of its unlawful detainer and money judgement cases.

Citimotors, Mitsubishi, Inc. – Makati, Philippines (5/2001 – 10/2001)

Sales Manager - Automotive Sales

- Implemented, monitored and evaluated sales programs for the improvement of the company's profitability as well as the professionalism of its Sales personnel.

Toyota Shaw Group of Companies – Mandaluyong and Makati Philippines (11/1994 – 12/2000)

General Sales Manager - Automotive Sales

- Formulated, implemented and evaluated sales plans and programs aimed at achieving the financial and business goals of the Company in coordination with the Sales Management Team (composed of 6 Group Sales Managers and 1 Sales Admin Head).

- Started out as a Marketing Professional for the Vehicle Sales Department in 1994 and was named one of the top Marketing Professionals of the Toyota Network in the Philippines in 1995 and 1996.

- Promoted to Group Sales Manager for Toyota Shaw and concurrent Dealer Sales Trainer for the company’s 3 dealerships in 1997 and implemented new sales training programs that resulted in the improvement of the entire company’s Product Knowledge rating from 4th to 3rd overall among 12 other companies. The Customer Satisfaction rating also improved from 5th to 3rd that same year.

- Promoted to the position of General Sales Manager in December 1999 to manage the 66 strong Sales Team of the Group's fledgling Makati City branch.

- In my 1st year in this position, we were able to win the Toyota Touch Award for Best Sales Department in Customer Satisfaction in the year 2000.

- Streamlined operations and implemented new programs that increased the department's income compared with 1999 results from 5.5M to 14.3M and improved the product knowledge rating of the branch's sales force from 12th in 1999 to 2nd in 2000 out of 16 companies.


National University - La Jolla, CA 8/2015 - Present

Associate of Science in Business leading to a Bachelors in Business Administration

University of the Philippines - Quezon City, Philippines 1985 - 1990

With U.S. academic evaluation/equivalency of 118 units of college credits


American Red Cross

Adult First Aid/CPR/AED – June 2016 – June 2018

5 Minute OPAC Typing Test, WPM: 38 - Ontario-Montclair School District (OMSD) Personnel Service

June 14, 2016 – June 13, 2018

CODESP Test-NCLB Compliance, Language 97%, Math 92%, Ability to Instruct 91% OMSD Personnel Services


March Santiago 909-***-**** Personal CHP Officer

Dora Saunier 213-***-**** Personal Immigration Services Officer 2 -USCIS

Robert Benson 866-***-**** Professional Owner-Lamination King

David Nigro 303-***-**** Professional Owner-Commercial Binding Corp.

Ken Wiessler 800-***-**** Professional Owner-Plastics & Paper Products

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