AYRES D’MELLO
* ******* *****, ****** ******, NJ, 07950
973-***-**** (Res) 973-***-**** (Cell)
acw7uy@r.postjobfree.com
Profile
A strong professional with extensive experience in managing Data Center Operations in a robust mainframe environment to government and banking sectors. Manage client requests using email, phone, monitoring systems. Excellent communication / inter personal skills and interaction with management, support staff and non-technical user population to increase technical awareness and build strong client relationships.
In 2004 I switched career paths to a new and challenging role as a Residential Real Estate Sales Associate. Equipped with over 11 years of experience selling properties and homes at various counties in Northern New Jersey and a proven track record of delivering high quality customer service, I am able to generate own business through networking and prospecting. Worked closely with property owners and developed successful business relationships with clients.
Real Estate Sales Summary:
11 Years in sales and marketing of prime residential real estate properties
11 years assisting Agents and Brokers with sales and marketing procedures
11 years conducting Open houses and attending closings.
Information Technology Summary:
21 years Strong Customer Service in residential sales, including Operations Support and Operations/Operations support Supervisor.
15 years of experience in Mainframe Operations and Development using JCL. DB2,VSAM, CICS, TSO/ISPF, Batch Scheduling, Software Testing and Programming Concepts
15 years Multi-Processor Systems experience – IBM ZX90, IBM 3090, IBM 3083, IBM 4341, IBM 4331, AMDAHL Digital VAX systems and related peripheral hardware.
Professional Experience
Weichert Realtors (Morris Plains, New Jersey) November 2005 to Present
Residential Real Estate Sales
Provide guidance to sellers/buyers in marketing/purchasing property for the right price under the best terms
Determine clients’ needs and financials abilities in order to propose solutions that suit them
Personally dealt with lenders, home inspectors, pest control operators, escrow companies, and the like to ensure that all terms and conditions of purchase agreement were met before closing
Perform comparative market analysis to estimate properties’ value
Helped clients decide between financing options to ensure satisfaction
Kept up to date on competitive real estate knowledge through conventions, reviewing listings, trade journals and real estate courses
Preparing and Interpreting legal documents including listings, lease and sales contracts
Generated lists of properties compatible with buyer requests and needs
Perform comparative market analysis to estimate properties’ value
Assisted in negotiation of terms surrounding purchases
Coordinated property closings and oversaw closing procedures
Accompanied and advised buyers during visits and inspections to ensure satisfaction with value and condition of property
Key Achèvements
Project Lead for Y2K conversion of software and applications
Testing and upgrading - IBM ES9000 to AMDAHL GS535 and IBM z/890.
Creating, Testing and Implementing a robust Disaster Recovery Procedure
Migration of ADABAS version 4 to the newer Version 5
Conversion and Implementing the new CA1 Tape Library Management Systems
OS migration from MVS/SP to MVS/XA
Developed skills in client liaison and the ability to interview buyers and sellers
Public Authority for Civil Information December 1995 to April 2004
Operation/Production Support Supervisor
Data Center management and Operations Support of a high efficiency Team of development professionals
Manage and monitor Support Command center and respond quickly to critical issues
Manage In-house written automated job scheduling packages
Oversee Change Management conflicts and scheduling of nightly batch jobs
Maintain data for system operations and procedures for audit compliance
Strong Leadership, Writing, Communication, Organizational skills
JCL /Batch ABEND resolution, modification to existing JCL or Procs
Setup JCL for daily, weekly, monthly and yearly batch control jobs
Maintain SLA with Internal clients and other business stakeholders
Coordinate activities to address short and long tern resolutions
Software installations and network monitoring
Developing testing scenarios in order to identify risks with all software changes, and work towards resolution with Vendor/Client.
On-Call for off hour Incident Management including set up of triage-calls for P1 Outage resolution.
Managed IBM Z-series mainframe computers using z/OS operating System
Managed IBM 4341 and 4331 using VSE
Responsible for setting up Backup and Restore jobs using IBM DFDSS
Setting up of Disaster Recovery Process
Client services ensuring customers of IT receive prompt attention to their requests
Administration of Data Migration from DASD to Tape management Systems
Network Management (VTAM)
CA-1 Tape Library Management System
IBM Tivoli OMEGAMON performance monitors to analyze and manage operating systems and databases
ADABAS database Management Systems
IBM 3390 DASD Management
SMS, DFSORT, SYNSCSORT and other IBM Utilities
Public Authority for Civil Information February 1989 to August 1995
Operation Support Analyst / Computer Operations Shift Leader
Provide First level Problem Determination and resolutions to problems and failures
Perform Root Cause Analysis (RCA)
Manage and maintain effective and efficient use of DASD resources
Maintain integrity of organization Tape Library using TLMS
Develop and maintain batch JCL procedures and operational documentation
Procedural documentation of housekeeping applications in the Production and Test environments
Effective operation of the organizations two mainframe computerse
Escalating failures to the appropriate support teams for resolutions
Training and supervising of junior operations staff
Maintain SLA with Internal clients and other business stakeholders
education
Weichert University Graduate -A leading program in the real estate industry
High Secondary School Certificate
professional credentials and development
Full-time Licensed Realtor, State of New Jersey since 2005
National Association of Realtors Certified "AT HOME WITH DIVERSITY" Agent
Member, North Central Jersey Association of Realtors. (NCJAR)
Member, Morris County Board of Realtors.
Member, Garden State Multiple Listing Service. (GSMLS)
OS 390 Operations
Software AG- ADABAS Performance & Tuning / Restart Recovery
Computer Associates - CA-1 Tape Library Management
Computer Associates - CA-1 Unicenter Advance Help Desk
IBM - OS/VS Job Control Language
IBM - JES2 – Operator Training
IBM - MVS/SP Operator Training
IBM - VSE Operator Training
awards
Member, Weichert Million Dollar Sales Club