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Customer Service Real Estate

Morris Plains, New Jersey, 07950, United States
October 24, 2016

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* ******* *****, ****** ******, NJ, 07950

973-***-**** (Res) 973-***-**** (Cell)


A strong professional with extensive experience in managing Data Center Operations in a robust mainframe environment to government and banking sectors. Manage client requests using email, phone, monitoring systems. Excellent communication / inter personal skills and interaction with management, support staff and non-technical user population to increase technical awareness and build strong client relationships.

In 2004 I switched career paths to a new and challenging role as a Residential Real Estate Sales Associate. Equipped with over 11 years of experience selling properties and homes at various counties in Northern New Jersey and a proven track record of delivering high quality customer service, I am able to generate own business through networking and prospecting. Worked closely with property owners and developed successful business relationships with clients.

Real Estate Sales Summary:

11 Years in sales and marketing of prime residential real estate properties

11 years assisting Agents and Brokers with sales and marketing procedures

11 years conducting Open houses and attending closings.

Information Technology Summary:

21 years Strong Customer Service in residential sales, including Operations Support and Operations/Operations support Supervisor.

15 years of experience in Mainframe Operations and Development using JCL. DB2,VSAM, CICS, TSO/ISPF, Batch Scheduling, Software Testing and Programming Concepts

15 years Multi-Processor Systems experience – IBM ZX90, IBM 3090, IBM 3083, IBM 4341, IBM 4331, AMDAHL Digital VAX systems and related peripheral hardware.

Professional Experience

Weichert Realtors (Morris Plains, New Jersey) November 2005 to Present

Residential Real Estate Sales

Provide guidance to sellers/buyers in marketing/purchasing property for the right price under the best terms

Determine clients’ needs and financials abilities in order to propose solutions that suit them

Personally dealt with lenders, home inspectors, pest control operators, escrow companies, and the like to ensure that all terms and conditions of purchase agreement were met before closing

Perform comparative market analysis to estimate properties’ value

Helped clients decide between financing options to ensure satisfaction

Kept up to date on competitive real estate knowledge through conventions, reviewing listings, trade journals and real estate courses

Preparing and Interpreting legal documents including listings, lease and sales contracts

Generated lists of properties compatible with buyer requests and needs

Perform comparative market analysis to estimate properties’ value

Assisted in negotiation of terms surrounding purchases

Coordinated property closings and oversaw closing procedures

Accompanied and advised buyers during visits and inspections to ensure satisfaction with value and condition of property

Key Achèvements

Project Lead for Y2K conversion of software and applications

Testing and upgrading - IBM ES9000 to AMDAHL GS535 and IBM z/890.

Creating, Testing and Implementing a robust Disaster Recovery Procedure

Migration of ADABAS version 4 to the newer Version 5

Conversion and Implementing the new CA1 Tape Library Management Systems

OS migration from MVS/SP to MVS/XA

Developed skills in client liaison and the ability to interview buyers and sellers

Public Authority for Civil Information December 1995 to April 2004

Operation/Production Support Supervisor

Data Center management and Operations Support of a high efficiency Team of development professionals

Manage and monitor Support Command center and respond quickly to critical issues

Manage In-house written automated job scheduling packages

Oversee Change Management conflicts and scheduling of nightly batch jobs

Maintain data for system operations and procedures for audit compliance

Strong Leadership, Writing, Communication, Organizational skills

JCL /Batch ABEND resolution, modification to existing JCL or Procs

Setup JCL for daily, weekly, monthly and yearly batch control jobs

Maintain SLA with Internal clients and other business stakeholders

Coordinate activities to address short and long tern resolutions

Software installations and network monitoring

Developing testing scenarios in order to identify risks with all software changes, and work towards resolution with Vendor/Client.

On-Call for off hour Incident Management including set up of triage-calls for P1 Outage resolution.

Managed IBM Z-series mainframe computers using z/OS operating System

Managed IBM 4341 and 4331 using VSE

Responsible for setting up Backup and Restore jobs using IBM DFDSS

Setting up of Disaster Recovery Process

Client services ensuring customers of IT receive prompt attention to their requests

Administration of Data Migration from DASD to Tape management Systems

Network Management (VTAM)

CA-1 Tape Library Management System

IBM Tivoli OMEGAMON performance monitors to analyze and manage operating systems and databases

ADABAS database Management Systems

IBM 3390 DASD Management

SMS, DFSORT, SYNSCSORT and other IBM Utilities

Public Authority for Civil Information February 1989 to August 1995

Operation Support Analyst / Computer Operations Shift Leader

Provide First level Problem Determination and resolutions to problems and failures

Perform Root Cause Analysis (RCA)

Manage and maintain effective and efficient use of DASD resources

Maintain integrity of organization Tape Library using TLMS

Develop and maintain batch JCL procedures and operational documentation

Procedural documentation of housekeeping applications in the Production and Test environments

Effective operation of the organizations two mainframe computerse

Escalating failures to the appropriate support teams for resolutions

Training and supervising of junior operations staff

Maintain SLA with Internal clients and other business stakeholders


Weichert University Graduate -A leading program in the real estate industry

High Secondary School Certificate

professional credentials and development

Full-time Licensed Realtor, State of New Jersey since 2005

National Association of Realtors Certified "AT HOME WITH DIVERSITY" Agent

Member, North Central Jersey Association of Realtors. (NCJAR)

Member, Morris County Board of Realtors.

Member, Garden State Multiple Listing Service. (GSMLS)

OS 390 Operations

Software AG- ADABAS Performance & Tuning / Restart Recovery

Computer Associates - CA-1 Tape Library Management

Computer Associates - CA-1 Unicenter Advance Help Desk

IBM - OS/VS Job Control Language

IBM - JES2 – Operator Training

IBM - MVS/SP Operator Training

IBM - VSE Operator Training


Member, Weichert Million Dollar Sales Club

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