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Customer Service Manager

Location:
Castlereagh, Castlereagh, BT6, United Kingdom
Salary:
11.50per hour
Posted:
October 24, 2016

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Mr. Francis Sallieu Khamanra

** ***** ******, ***********, *******, County Down, BT6 9LR.

Tel: 07940208693 E-mail: acw7tq@r.postjobfree.com

Personal Profile

I am a conscientious, enthusiastic, reliable, enterprising, energetic, hardworking and productive individual. I am apprentice trained and a highly competent repair, maintenance and fitting engineer with experience in motor vehicles including commercial vehicles and heavy industrial equipment such as high power electrical generators. My experience, skills and willingness to develop through constant learning makes me a valuable member of any team. I quickly establish friendly, respectful, and professional relations with colleagues, superiors as well as clients and customers and have excellent interpersonal skills.

Skills

Transport operations, Staff appraisals, Detail conscious, Safety compliance, Strategy and planning, Vehicle maintenance, Route planning, People management, Administrative, Excellent Customer Service, Recruitment, repairing of Cars, Report Writing, Researching, Safety, People Management, Conflict Management, stock control, Teaching, Technician, Training, Workshops Management. Scheduled and preventative, maintenance, complete vehicle systems knowledge, accurate vehicle assessments, Cost estimating.

Work Experience

17/10/16 Present Camdel Antrim, Fleet Manager; Responsible for renewing and upkeep of PSV on 400 fridges 200 curtain-siders and 220 Lorries, with transport policies, procedures and legislation (Tachograph, Towing, ADR regulations). Run and review daily reports to monitor compliance and spend across the fleet. Work with team members to ensure compliance in all areas and improve reliability and record keeping. Monitor DVSA activity on the fleet and investigate issues arising. To confer with various departments regarding need and issues of vehicles that needs to be addressed and ensure timely resolution of any issues. Maintain Freeway as required and work closely with the finance department to produce meaningful report. Engage and promote good communication with operations and finance teams. Develop a good working relationship with Suppliers for parts and repairs. Sign off new and return trucks and resolve any issues in a timely manner. Undertake site audits to ensure compliance. Monitor and control all accident damage across the fleet and work hand in hand with the insurance department to ensure speedy resolution to outstanding damage claims.

07/03/16 – 15/10/16 DHL Mallusk, Casual Transport Manager; supporting the Transport Shift Manager in the efficient day to day running of the operation ensuring all process and procedures are carried out in line with agreed budgetary, financial, and service goals of all the sites in line with best practice and legislation. Liaise with drivers daily and issue all relevant delivery details and paperwork. Check and receive daily driver time sheets, defects sheets, etc, and ensure all paperwork received is completed to operational requirements. Collation and data input of daily and weekly statistical information for reports, Communicate regularly with third parties to ensure requirements are met. Complete yard audits as and when required and report any issues immediately. Liaise with stores daily for accurate and timely information regarding deliveries, low volume and non-delivery. Assist and support in the absence of Transport Shift Managers. Occasional travel to other sites may be required. It’s a pressurised environment, I am punctual, organised and methodically in my working manner. I collation and input data of the daily and weekly statistical information for reports, communicate regularly with third parties to ensure requirements are met. Complete yard audits as and when required and report any issues immediately. I provide admin support across the transport department and the planning runs and also advice the availability of the fleets. Carry out checks in yard; vehicles and warehouse make sure they kept in accordance with associated Health & Safety policies, practices and procedures. I am responsible for corresponding with third parties workshop and booking in vehicles for the quality and yearly maintenance for the company fleets. Dealing with driver hours and Tachograph offences.

RMS Cash Solutions Ltd - Belfast, Fleet Engineer, 09/05/16 – 21/07/16; I was as part of the transport team I carrying out full sweeps of RMS fleet mechanical and electrical security systems, testing tracking panic alerts, carrying out all tests and inspections on spinnaker ibox equipment. Planned and reactive maintenance on RMS fleet, 35 CVIT/ATM vehicles (Belfast), 30 CVIT/ATM vehicles (Dublin) and 15 CVIT/ATM vehicles (Slough). I was responsible for completion of a 15 point check sheet/job card on each company fleet vehicle, and responsible for fault finding on a daily basis. Carrying out daily electrical on 24v motors, solenoids, alarms and vehicle electrical systems. I was a pressurised environment, I was always punctual, organised and methodically in my working manner. I provide a high standard of installation and services within a pre-defined time scale. Collation and data input of daily and weekly statistical information for reports, Communicate regularly with third parties to ensure requirements are met. Complete yard audits as and when required and report any issues immediately. I also provide admin support across the transport department and the planning runs and also advice the availability of the fleets. Carry out the role in accordance with associated Health & Safety policies, practices and procedures. I was also responsible for corresponding with third parties workshop and booking in vehicles for the quality and yearly maintenance for the company fleets.

Driver and Vehicle Agency Northern Ireland, Vehicle Examiner Temporary Agency full-time, 04/01/16 – 06/05/16; Inspecting all aspects of vehicles, using of a range of integrated test lane equipment including IT equipment and driving of different range of vehicles. Completion of relevant inspection reports and the issue of certificates to customers as appropriate. Maintaining a predetermined level of productivity. Keeping up to date with procedural and technical developments relating to vehicle testing work (including changes in relevant legislation and Agency policy). Compliance with rules intended to prevent conflict of interest between staff activities outside work and the Agency’s statutory responsibilities. Compliance with health and safety requirements and the Agency’s policy in the workplace. I am a professional, courteous, polite and helpful manner in dealing with members the public.

South Eastern Regional College, Motor Vehicle - Technical Support Officer Temporary full-time, 06/08/15 – 30/12/15; I am responsible for developing, planning, coordinating and implementing trainee projects for the Motor Vehicle Trainees for Heavy and Light Vehicles, Construction Plant Maintenance and Land Based Engineering, which involves assisting in their development of technical skills, demonstrating skills to trainees and also the supervising and assessing of their skills in the flowing areas; maintenance and assembling of various engines parts, gear boxes, brakes, fuel systems, electrical & electric systems and the use of diagnostic equipment’s, Mig welding, plasma cutting, spot welding and gas welding on mild and heavy steel and dealing with Jigs and part fabrication. Also helping Trainees Bridge the gap from post-primary into Further Education (FE) and Employment (World of work) and providing Pastoral Care and personal tutor to a group of students, for the Training For Success Programme and the marking of E-registers.

Belfast Education Library Board, Assistant Youth Support Worker (6 hour per week), 06/08/14 – 24/08/15; My duties involved working with young people to develop their social education by providing programmes of activities. Assist with the planning and implementation of programmes, related to the ‘Model for Effective Practice’. Ensure that young people play an active role in the youth group and work towards a model of youth participation. Communicate effectively and develop a rapport with young people. Development of relationships with the wider community and external agencies.

Assist young people to express and realise their goals. Challenge oppressive behaviour in young people. Provide information and support to young people. Support young people in evaluating youth work activities and the impact of youth work on their development. Implement the ELB/Management Committee’s Child Protection Policy and work with young people to safeguard their welfare and the welfare of others. Assist with administrative duties within the unit/project.

Belfast City Council, Assistant Community Development Officer (Part-time 24 hours per week), 15/09/14 – 13/08/15; My duties are the development and delivery of community support plan strategies and corporate objectives by means of a team approach, under the direction of the relevant unit manager, researching and identifying the needs of the area, implement recommendations and to initiate groups and projects for the benefit of the community (for people of all ages and backgrounds). Observe legislations (Children’s Order or other relevant legislation) and advise groups of their responsibilities under legislation, recruit, train and develop volunteers from the community and coordinate and supervise the activities of volunteers. Develop the community centre programme and ensure the programme reflects the needs of the community. Provide administrative support to centre committees and prepare reports and relevant administration as requested. Ensure the necessary information, materials and resources are made available to groups. Organise and support special programmes, including appropriate cash handling for projects, festivals and events, (including seasonal play schemes) and the management of seasonal and temporary staff, for example, but not exclusive to, summer schemes and special event led programmes. Initiate and support local community groups, manage and deliver training to community groups, ensuring the use best practice processes, and also identify funding sources and assist to secure funding for groups, report on the evaluation of the progress of groups and assist groups to report to funding agencies. Promote good practice and provide relevant quality information to the public. September 2012 – January 2013: Student Placement Volunteer Coordinator, Belfast City Council (Community Servicers) during my placement at the Belfast City Council I was responsible for writing and developing policy documents regarding Volunteer Descriptions, the Recruitment and Selection of Volunteers and Volunteer Training. This process involved visiting local community centres and interviewing staff workers researching policies in place in other similar organisations and finally writing the policies based on the outcome of the research I had carried out. Presently, these documents are being reviewed by Senior Council Members before they shall be implemented; however, some sections of the council have already used these policies for short term volunteers.

Operations Co-ordinator, DFDS Logistics, 12/05/14 – 12/09/14; My duties involved assisting in the cost effective planning of Loads Out traffic from Ireland to the UK. Providing support to off-site customers. Accepting of bookings from full load customers and accurately enters onto both through the use of VELOCITY and COSMOS software system and Excel spreadsheets. Planning of daily collections and delivery of goods to customers in main – land UK and Europe from the Isle of Ireland (North and South). Allocation of vehicles to the loads as booked by the customer, bearing in mind the cost, customer service and equipment availability. Booking of boats, taking in to account cost and customer service. Regular tracking of vehicles through NOVACOM software. Keeping drivers and customers informed on progress of transport delays and other relevant changes. Preparation of “Next Day,” transport sheets. Delivering excellent customer service with consideration for the cost incurred and the available equipment. Updating customers and drivers directly or by telephone, text, email, and fax.

Store Assistants, Lidl Store (Castlereagh), 01/11/13 – 17/05/14; My duties involved providing great service to our customers, stock control and management, assisting shoppers to find the goods and products they are looking for, being responsible for processing cash and card payments. Stocking shelves with merchandise, answering queries from customers, giving advice and guidance on product selection to customers, balancing cash registers with receipts, dealing with customer refunds, keeping the store tidy and clean, this includes hovering and mopping. Responsible dealing with customer complaints, receiving and storing the delivery of large amounts of stock and keeping up to date with special promotions and putting up displays.

November 2013 – 2011 Various temporary role

Fleet & Maintenance Manager, Youth With A Mission Northern Ireland, 29/08/06 - 29/08/09; In the capacity of Manager I was responsible for the Maintenance and overhaul of base Vehicles, Generators, Tractors, Motorcycles and Buildings. With this position, I was a trainer working with YWAM students and staff teaching them both theory and practical of how to Maintenance and Overhaul Engines. Diagnosing faults, remove, repairing and replace, Ordering and assembling of various engines parts and also preparing Vehicles for MOT. Managing stock control on a computer system including minimum-maximum, old stock, and controlling actual stock using existing stock reports and Excel, and also managing the fleet service of the YWAM Base that supports operational outreach programmes. I was involved in the developing and designing of vocational training Curriculum, Producing schemes of work appropriate to the curriculum area and Assessment for Africa, Asia and Europe and also the recruitment of student for the Discipleship Training School (DTS) Training programme and the organising of placement for students in the DTS programme both Local and International.

Assistant Fleet and Maintenance Officer, Youth With A Mission Ghana, 01/06/04 - 01/04/06; Worked for Youth With A Mission (YWAM) Ghana In the capacity of Manager I was responsible for Maintenance and overhaul of base Vehicles, Generators, Tractors, Motorcycles and Buildings. With this position, I was a trainer working with YWAM students and staff teaching them both theory and practical of how to Maintenance and Overhaul Engines, Diagnosing faults, remove, repairing and replace, ordering and assembling of various engines parts, preparing Vehicles for MOT and also managing the fleet service of the YWAM Base that supports operational outreach programmes. I was involved in the developing and designing of vocational training Curriculum, Producing schemes of work appropriate to the curriculum area and Assessment for Africa, Asia and Europe and also the recruitment of student for the Discipleship Training School (DTS) Training programme and the organising of placement for students in the DTS programme both Local and International.

Fleet Manager and Assistant Manager of Engineering Stores Mercy Ships, Texas, USA, November 17/11/02 - 25/05/04; Ordering of parts for the maintenance of the ship, vehicles(Cars, Vans, Lorries and Trucks), Motorcycles and generators. I was also involved in the training of staff in maintenance and repairing of maintaining of electrical generators on the MV Anastasis and training staff in the maintenance of vehicles and stock control, processing part orders, payment, and customer service, entering and finding data using IT and to communicate and process information electronically for the Engineering. The M/V Anastasis was a 12000 tons, 159meter long, and 12 levels high sea going hospital ship, and she was equipped with the following:

Main Propulsion: (2X) Fiat A7510 Main Engines (8.050 h.p) 16100 BHP Total

Electrical Generator: Daihatsu 6DL20 Generator Set (600kW)

Electrical Generator: Wartsila Vasa 4R22HF Generator Set (580kVA)

Electrial Generator: Cummins Generator Set (260kVA)

National Power Office Clerk and Meter Reader, National Power Authority, Freetown, Sierra Leone, 03/05/2002– 27/09/2002; Reading meters and doing all the clerical work at the meter reading section, which involve report writing, dealing with customer complaints and liaising with the disconnection and billing sections.

Part Time Lecturer Motor Vehicle, Government Technical Institute, Freetown, Sierra Leone, 01/09/01 - 12/08/02; Teaching and Assessing C&G Level 2 & 3 students there for awards both theory and practical. Maintain details of attendance, punctuality and absence and ensure these are accurately recorded in up to date registers. Identify and report any patterns of regular nonattendance. Ensuring students’ information is correctly established including learning aims, achievement and changes to learner information including withdrawal transfer and programme completion. Interview and assess students for their suitability for courses; giving impartial and professional advice, which will meet their educational and vocational needs as a learner. I was responsible for developing and maintaining the definitive course files linked to programmes and courses they are leading, taking part in marketing activities and attends events which involve visiting schools, employers and other organisations. Provide students with a planned learning experience, managing the learning process, guiding and supporting their learning, providing Pastoral Care and personal tutor to a group of students, providing assignment and assessment material appropriate to each specific programme, ensuring effective co-ordination of curriculum in the study centres. Evaluate and assess the work of students in relation to the curriculum criteria, producing schemes of work and lesson plans in accordance with current best practices. Set and assess work and provide opportunities for student feedback. Producing schemes of work appropriate to the curriculum area, engage with management team to ensure high quality teaching and learning occurs. Works with individual students’ achieve objectives and success measures for my groups, using the benchmarks and other measures of success. Attending programme area meetings and to contribute to the continual quality improvement mechanisms, keeping with the administration systems which support the student and college needs.

Apprentice Motor Vehicle Engineer and Fleet Manager, Star Motor Garage, Freetown, Sierra Leone, 01/10/98 - 29/04/02; Completing my Motor Vehicle Engineering Apprenticeship, responsibilities included maintenance and assembling of various engines parts, gear boxes, brakes, fuel systems, electrical & electric systems and the use of diagnostic equipment’s’, I was in-charge of the managing of the tools, parts store and managing stock control on a computer system including minimum-maximum, old stock, and controlling actual stock using existing stock reports and excel and also preparing Vehicles for MOT. Organise and oversee the daily loan car allocation for service customers, breakdowns and collection & delivery vehicles. To liaise with the Service Department / Showroom Receptionists to organise the daily courtesy lifts for all customers. Organise and oversee drivers Collection and Delivery runs. Allocate runs to each driver, ensuring the timing of the lift is as requested by the customer. Ensure all customers lift requirements are carried out in a timely manner, advising customers of any change of plan. Arrange temporary cover with Casual Drivers to cover holiday periods, sickness and/or any other extremely busy period. Oversee and delegate the day to day duties of the driving team. As with all driving duties, drive customers and company vehicles legally, showing respect and care for customers, road users and pedestrians. Carry out final handover with the customers. Ensure all documentation are checked, signed, dated and returned to the appropriate department in accordance with Toolkit guidelines. Meeting customers help and advice customers of appropriate points of contact in the showroom and forecourt. I was part of the team that upholding the Company’s Health and Safety Policy and Company Regulation and Handbook. Report to Manager of damage or breakdown of equipment. Ensure work area is clean, tidy and in a safe condition in order to uphold Manufacturers’ and Company’s image.

Sales Manager 1996-1998 (2 years)

Sales Vendor1995-1996 (5 months)

Education

I have Level 3 Certificate of Professional Competence for Transport Managers (Road Haulage) Multiple Choice at Northern Regional College Ballymena, June 2016.

I have recently completed a Level 3 Certificate in Assessing Vocational Achievement Motor Vehicle Engineering at Belfast – Met, September 2015 – Mach 2016. Understanding the principles and practices of assessment (3 Credits) Pass, Assess occupational competence in the work environment (6 Credits) Pass, Assess vocational skills, knowledge and understanding (6 Credits) Pass and CSR Card

I have recently completed a Level 3 Certificate in Automotive Technician Accreditation (ATA) Vehicle Inspection Technician with Driver and Vehicle Agency Northern Ireland and I am awaiting Certificate.

Level 5 HND Diploma in Automotive Management at the Northern Regional College Ballymena 2012 – 2014, as part of the course I completed units; Local Marketing For Automotive Products And Services, Managing Automotive Service And Workshop Organisations, Information Communication Technology For Automotive Operations, Planning And Budgeting The Automotive Department, Appraisal And Development Of Automotive Industry People, Customer Service And Quality In Automotive Retail Operations, Business Planning In The Retail Automotive Industry, Managing Automotive Business Compliance, Develop People In Automotive Retail Operations, Marketing The Retail Automotive Business, Leadership In The Retail Automotive Industry, Recruitment, Selection And Reward In Automotive Operations, and Managing Finance & Insurance Operations In The Motor Industry. As part of the course, I was assessing and the preparation of course works both theory and practical NDC Level 3 in Motor Vehicle students.

BSC Hons Community Development (2.1) at the University of Ulster 2011 – 2014, as part of my Level course modules I completed, Action Research & Report Writing, Action Research Report, Peace Building & Conflict Resolution, Facilitating Group, Planning & Development, Social Economy, Active Citizenship, Developing the Reflective Practitioner, Development & Globalisation, Project Development & Management, Managing People .

Diploma in Pastoral Care, Belfast Bible College 2008 – 2009

Diploma in Computer studies, Flaming Vocational Training Institute, Freetown, Sierra Leone, 2002 – 2003

Level 5 Technician Diploma in Motor Vehicle Engineering (Division 2) at Government Technical Institute Sierra Leone 1999 – 2001, as part of the course I completed units; Vehicle Mechanic both Light & Heavy, Advanced Vehicle Systems Technology, Petrol Engines, Diesel Engines & Diagnostic both Light & Heavy, Transmission for Light & Heavy Vehicles, Breaks for Light & Heavy Vehicle, Suspension for Light and Heavy Vehicle, Steerings for Light & Heavy Vehicle, Air Breaks for Heavy Vehicle, Auto gear Boxes for Light & Heavy Vehicles, Thermodynamics, Advanced Engine Technology, Advanced Vehicle System, Vehicle Technology for Light & Heavy, Vehicle Engineering Principles, Advanced Electrical Technology, Research Methods & Study Skills, Motor Vehicle Engineering Project and Vehicle Electrical & Electronic Systems. And I have also attained, Level 3 ONC in Motor Vehicle Engineering, C&G level 3 Technician Diploma in Motor Vehicle Systems and C&G level 2 Technician Certificate in Motor Vehicle Systems.

General Education

1992- 1997 St. Edward’s Secondary School: 7 ‘O’ Levels

English C, Mathematics C, Physics C, Chemistry C, Bible Knowledge C, Geography C and Biology E

Additional Training

South Eastern Regional College

Health and Safety 27/10/15

Risk Assessment Evaluation 27/10/15

Data Protection and Freedom of Information General Awareness 23/10/15

Fire Evacuation Evaluation 23/11/15

ICT - System & Information Security Evaluation 22/10/15

Learning Support Special Educational Needs and Disability Northern Ireland Order (SENDO) 22/10/15

Teaching and Learning – Curriculum 5/10/15

Computer Use Policy 5/10/15

Safeguarding Vulnerable Groups 5/10/15

Procurement 5/10/15

Finance 5/10/15

Belfast City Council

Financial Planning, Managing and reporting 24/06/15

Health and Safety 13/05/15

Diversity Training 24/02/15

Keeping Children and Young People Safe 13/01/15

Computer Use Policy 10/12/14

Officer Safety Training 02/12/14

Disability Awareness 13/11/14

Data Protection General Awareness 24/09/14

DFDS Logistics

Risk Assessment 18/06/14

Display Screen Equipment 18/06/14

Basic Fire Safety Awareness 18/06/14

Environmental Awareness 18/06/14

Basic Manual Handling Awareness 18/06/14

Slips Trips and Falls Awareness 18/06/14

Lidl

Basic Manual Handling Awareness

Slips Trips and Falls Awareness

Queens University

Guide to Computing Facilities

Computer Workstation Risk Assessment

Excel 1: Essentials (ECDL - Spreadsheets) Excel 2: Managing Data

Selection Interviewing

Web Authoring: Introduction to CMS (Content Management System)

Control of Substances Hazardous to Health (CoSHH)

Diagrams made easy in Word and Power Point and Data Protection

ABC Training

First Aid Training/Emergency First Aid at Work 18/12/2011

Regional Maritime University Ghana:

Fire Prevention & Fighting, Personal Survival Techniques 2005

Personal Safety & Social Responsibility, First Aid 2004

Voluntary

Training and Development Co-ordinator, All Nations Ministries Northern, 09/09/10 – Present. My duties and responsibilities are the maintenance and development of excellent relationships between local and Black and Minority Ethnic (EBM) communities in Northern Ireland with the support of volunteers and funding bodies. The purpose of this work is to build bridges between local and international communities and to promote integration between Northern Irish and non-Northern Irish people groups through workshops, conferences, seminars such as mixed relationships seminars, inter-faith dialogues and multi-cultural events. Also provide educational and career advice to young people and EBM.

Treasurer, All Nations Ministries Northern Ireland - July 2009 – 09/09/10. Promotional of Events and Festivals

Steward, Newwine Ireland, Salgo July 2009 and July 2010. My duties were to ensure that the site is set up for the events and meets the requirements of the Health and Safety Executive and Fire Officer. Patrol the site and take action whenever a breach of the site rules or law of the land occurs, or a potentially serious situation is observed. Steward the Celebrations, seminars, gigs, and other meetings and venues. Assist as required in the event of an accident or emergency. Serve the delegates, speakers and other workers at all times

Steward, Summer Madness, June 2007 and June 2008. My duties were to help setup the site for events, and to the required Health and Safety Standard. Patrol the site and take action whenever a breach of the site rules or law of the land occurs, or a potentially serious situation is observed. Steward the Celebrations, seminars, gigs, and other meetings and venues. Assist as required in the event of an accident or emergency. Serve the delegates, speakers and other workers at all times manding car pack, clear and tidy up after the event.

Short-Term Volunteering, The Corrymeela Community NI Sep 08 – Mar 09. Working Children’s Work and Cook in the weekends.

Facilitator, CAST Ministries Ireland, Aug 06 – Sep 09 Faith Development, Retreats, School Retreats, Youth Ministry and Promotional, Runs Youth and Young Adult Events& festivals, Resource Development, Audio Visual Production, Personal, Social & Faith development, Relationships & Sexuality Education, Life Skills Event Management

Interests

I have travelled and worked on mission teams across the world including Ghana, Togo, Benin, Ivory Coast, Guinea, Liberia, France, Senegal, the Gambia, Germany, India, Ireland and England. During my travels I have taken many jobs which have involved the repair and maintenance of vehicles including cars, light vehicles, generators and even ships. I enjoy cycling and greatly enjoy interacting with people of all ages and backgrounds.

References

Mr Sean Crossan Mr. Mervyn Lindsay

MOT Centre Lisburn (Centre Manager) Lecturer in Motor Vehicle Management

Driver and Vehicle Agency Northern Irelan Northern Regional College 3

Ballinderry Rd, Knockmore, Lisburn, Farm Lodge Buildings, Ballymena,

Co Antrim, BT28 2BP Co Antrim, BT43 7DF

Tel: 028 92607835 028 256 64239/07946341449

Email: acw7tq@r.postjobfree.com Email: acw7tq@r.postjobfree.com



Contact this candidate