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Data Entry Customer Service

San Antonio, Texas, United States
October 24, 2016

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Samantha Sullivan

**** ********* ***. *** *******, TX 78251


(Cell) 508-***-****

SKILLS: Applications: BMC Remedy, Share Point, Microsoft Office Suite (Outlook, Word, Excel), Laboratory Information Management System (LIMS), Air Force Center for Electronic Distribution of Systems (AFCEDS-CID), All Scripts computer software, Texas Medicaid & Healthcare Partnership (


Gastroenterology Consultants of San Antonio July 2016-July 2016

Admission Rep

Data Entry

Explain billing/collections process to patients

Update notes in patient accounts in computer

Help patients understand preauthorization’s on certain procedures

Deer Oaks Behavioral Health Organization, San Antonio May 2016- June 2016

Medical Billing and Coding Extern


Data Entry

Check claim status


Print corrected and updated CMS 1500 forms

Locate patient accounts in All Scripts system

Relocate bad claims within All Scripts systems

Pre Med Systems, San Antonio April 2016 – April 2016

PreMed Systems (Precision Medical Systems)

Medical Billing and Coding Extern

Record fling


Tetra Tech, San Antonio, TX June 2015- July 2015

Administrative Support

Data Entry

Records Management

Order Supplies

Secretarial Duties

Nordstrom, Natick, MA November 2013-September 2014

Inventory Processor

Fulfill web orders and in-store pick up orders of purchased items

Provide customer service (phone, email, in person)

Coordinate storage and packaging of items for mail pickup and delivery

Jacobs Technology, ETASS Group Bedford, MA April 2011-November 2012

Engineering Associate

Reviewed, validated and uploaded the Air Force Network IT Asset Data configuration items into the Remedy Asset Management Database

Performed Software patch distribution for Technical Orders through Data Entry, File and Inventory Management to Air Force Bases

Maintained software library for the Air Force Network (AFNET) and Integrated Transport System (ITS) programs

Contributed to process improvement within the C3I Infrastructure Division (Cyber Integration Division HNI)

Duplicated media for new/patch applications too large for posting/downloading at operational units (includes creating and labeling CDs/DVDs/ other media required for all operational units using Software Library media duplication equipment)

Achieved Remedy 7.1 Asset Management and Incident Management training and experienced

Jacobs Technology, ETASS Group Bedford, MA August 2009-March 2011

Engineering Associate

Provided Customer service management and validated Air Force contract information supporting multiple departments throughout the Cyber Integration Division

Reviewed and processed contracts in Asset Management

Contributed to process improvement by developing and defining Asset Management processes

Responsible for data entry, file and inventory management of hundreds of contract and modification data within the BMC Remedy Asset Management database. Close to 3,000 entries made in BMC Asset Management database.

Conducted audits for newly awarded, expiring, and expired contracts for monthly metrics

Researched contract data to ensure proper information as received for the Program Management Office (PMO) for tracking purposes

Commonwealth of Massachusetts State Police Crime Laboratory

Sudbury, MA July 2006-August 2009

Evidence Technician/Records Analyst

Received evidence from State and Local Police Departments

Coordinated packing and storage of evidence for on-going investigations for chemist’s evaluation

Responsible for data entry into Laboratory Information Management System (LIMS) database

Maintained inventory /audit log of individual pieces per case

Transported evidence to sub-satellite labs throughout Massachusetts for testing

Clerical administrative duties included filing, email, answering phone calls, audits of evidence

Worked While In School

Massachusetts Institute of Technology, Cambridge, MA December 2005-January 2006

Department of Electrical Engineering and Computer Sciences

Clerical Staff Temp

Processing Graduate Application

Administrative duties including filing, mail, putting together acceptance packages to be sent out

Commonwealth of Massachusetts State Police Crime Laboratory May 2004-June 2004

Sudbury, MA

CODIS Unit Intern (The Combined DNA Index System)

Collected DNA samples onsite from individuals convicted of a felony

Data entry into the State Police Database

Responsible for filing and auditing print cards

Appointment scheduling


Diploma Medical Billing and Coding, (GPA 4.0/4.0) Brightwood College 2016

B.S. Sociology and Forensics (dual major), Rosemont College 2006


President’s List, Brightwood College 2016

Certificate- Configuration Management, US Air Force Defense Acquisition University, November 2012

Certificate- Shaping Smart Business Arrangements, US Air Force Defense Acquisition University, March 2012

Certificate- Acquisition 101, US Air Force Defense Acquisition University, November 2011- December 2011


National Association for Health Professionals (National Healthcare Credentialing)

REFERENCES: Furnished Upon Request

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