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Human Resources Professional

Volos, Thessalia Sterea Ellada, Greece
October 24, 2016

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Annie Papapanagiotou

Land line: ****-*****-***** Mobile: 0030-690-*******

Professional Profile

Experienced HR professional with vocational training and experience in hotel services. Also worked as part of a management team for a car manufacturer providing all aspects of HR support. Proven to be efficient and proactive, with a strong customer focus. Works well in a team as well as individually, with ability to communicate, multi-task and prioritise effectively. Presenting a hands-on approach combined with a can-do attitude, inspires her team to be quality and results orientated.

Key Skills

Organisational skills

Managerial Support

Interpersonal skills with the ability to interact with all levels of staff


Customer Service

Written and verbal communication skills

Team building

HR experience

Hospitality Services Specialist

Employment legislation

Continuous Improvement

Fluency in foreign languages

Effective Communication

IT skills


Career Summary

NIK KIOLEIDES SA, Volos, Greece Oct 2004 – July 2016

Assistant Human Resources Manager

Supported and developed car body manufacturer’s plant culture which promoted effective employee performance and engagement. Managed all aspects of HR administration in order to provide accurate, secure, current employee data, which was regularly open to audit.

Key Achievements:

Made a full contribution as a member of the Plant Management Team to the effective running of the operation both as a functional specialist and generalist

Developed strong relationships with occupational health and developed well-being policies in support of employee health initiatives, including workplace ergonomics, exposure to noise, etc

Managed investigations, grievances and disciplinary processes

Supported the Plant Manager in key negotiations and fostered constructive working relationship with the local trade unions, employee forums, etc

Facilitated internal learning events and workshops, delivering content as appropriate

Managed all local recruitment, including senior roles

Identified sources of required talent locally, developing relationships with key universities, colleges, schools and communities as appropriate

Processed payroll data

Projected a positive image of the plant within the local community

NIK KIOLEIDES SA, Volos, Greece Aug 2000–Sep 2004 Human Resources Officer

Worked with the Manager of Human Resources on personnel management procedures and provided the necessary data and personal information specifically required for the issuance of payroll.

Key Achievements:

Ensured the efficient and timely processing of all procedures regarding foreign employees

Responsible for implementing Greek labour legislation

Kept and updated the personnel files

Ensured the effective operation of the internal communication of the company

Successfully organised social, cultural and recreational events for employees and their families

KUHLER HELLAS SA, Volos, Greece Oct 1999–Jul 2000

Administration Officer

Worked for a car refrigerator manufacturer. Duties included: ensuring the efficient, timely completion of foreign employees hiring procedures, and ensuring the strict implementation of the Quality Management Systems requirements.


Editor, Content Writer June 1999-Sept 1999

Freelance copy writer

“NEON” PRIVATE SCHOOL Oct 1997 - May 1999

Administration Officer

Worked within a multifunctional office environment that required secretarial support (parents meeting scheduling, students welcoming, data bases filling, phone answering).

Archontiko Karamarlis June 1997 - Sept 1997


Responsible for the smooth and impeccable operation of the guesthouse in mountain Pelion, handled the reservations and provided excellent customer focused service.

Xenia and Park Hotel, Volos, Greece Aug 1996–May 1997


Worked as an Intern in the busy city-centre hotels Park and Xenia, at the Reservations department where I operated the switchboard and practised all reservations-related procedures, as well as hotelier IT applications.


Institute of Professional Training Specialist’s Diploma in Hotel & Catering services (1997)

Volos Classical Lyceum Upper Secondary Degree (1993)

German Language Grundstuffe Zertifikat – Goethe Institute 1992

English Language Proficiency – University Of Michigan (1990)

English Language First Certificate – University of Cambridge (1989)



Payroll, Employee relations – in-depth analysis, Quality as a mean to change Business culture, Performance management, Business communication and personal improvement, Presentation, analysis and interpretation of employment relations, HCM – Singular Logic

Health & Safety at Work

Fire fighting – Fire safety, Team captain training, Fire safety – Extinguishing, First aid supply, Working with safety

Quality Assurance Standards

ISO 9001, ISO 9001_2000


Human Capital Management –Singular Logic, ERMIS-hotelier system, Microsoft: Word, Excel, Internet

References available upon request

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