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Administrative Assistant Sales

Miami, Florida, United States
October 24, 2016

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*** ** **** ******

Miami Shores, FL 33138

Cell: 305-***-**** E-mail:


A multi-talented administrative professional with experience in Resource Management, Program Development, Event Planning, Advertising, Marketing, and Human Resources. Excellent computer, management, organizational, and communication skills, with a proven track record of success.


CISCO Systems - Miami, Florida (7/2010 – 9/9/2016)

Administrative Assistant

Provided administrative support for 12 managers, including Director and Partner Services Development Managers. Responsibilities included:

Handling of incoming and outgoing communication

Planning and management all offsite team meetings and events

Management of daily calendars, call scheduling, meetings and appointments, and domestic/international travel

Handling and resolving of administrative problems and inquiries

Assisting team members with appointment scheduling and team meetings

Arrangement of meetings for the annual Partner Summit Conference (over 5,000 participants including employees and partners)

PEACE SOFTWARE INC/FIRST DATA UTILITIES – Miami, Florida (5/2001 – 1/2009)

Office Manager/ Administrative Assistant to President (2004 – 2009)

Administrative Assistant to the CEO (2001 – 2004)

Handled incoming and outgoing communication

Planned and managed all corporate events, sales meetings and team meetings

Managed daily calendar, scheduling of calls, meetings and appointments, coordinated all travel arrangements

Handled and resolved administrative problems and inquiries

Human Resource Liaison

Provided HR support for First Data Utilities unit

Handled all non-exempt recruiting for permanent and contract employees

Processed new hire paperwork, including background checks and drug testing

Maintained employee files for all full and part time employees

Managed benefits administration and interpretation of employee benefits

Visa Specialist

Managed and coordinated all International Visas for New Zealand/Australia/Canada employees traveling into the United States & Canada

Maintained strict adherence to U.S. Immigration laws

Managed and resolve ongoing visa issues, renewals and extensions

NORWEGIAN CRUISE LINE – Miami, Florida (1985 – 2000)

Manager, Specialty Marketing (1995 – 5/2000)

Successfully developed and managed special interest/theme cruises, planned/organized events related to the promotion and sales of cruises, negotiated agreements for multi-level advertising, successfully developed corporate partnerships and sponsorship programs. The scope and responsibility of this position required involvement and coordination with all other departments to achieve corporate revenue and customer satisfaction goals. Main responsibilities included:

Budget responsibility of $4 million

Revenue responsibility of $20 million

Recruited and negotiated contracts with high profile athletes and entertainers

Created all collateral, press releases, marketing and sales programs

Coordinated direct mail programs to past passengers and travel agents

Developed merchandise marketing program

Increased on board revenue through sale of memorabilia, merchandise and apparel

Full responsibility for creation of the NCL/Sports Illustrated Afloat program

Supervised development of the first Sports Illustrated Café

Negotiated and managed Miami Dolphins/NCL advertising and promotional agreement

Administrative Assistant to Vice President Marketing (1/1990 – 1/1995)

Coordinated and maintained company Marketing Plan and Competitive Database.

Handled special projects and planned corporate events, including new ship inaugural activities, vendor relations and travel industry activities.

Maintained budgets for three departments reporting to VP Marketing.

Managed Norwegian Cruise Line’s past passenger club “Embark”

Coordinated direct mail campaigns to past passengers

Handled the family/friends and employee reduced rate program

Resolved problems/discrepancies with travel agents and guests

Scheduled/Planned management meetings/conferences

Human Resources Administrator (6/1985 – 1/1990)

Recruited for non-exempt corporate roles

Managed new employee administration

Responsible for Employee health care/benefits administration

Handled employee counseling/problem solving

Planned/organized company/employee events and activities

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