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Customer Service Representative

High Point, North Carolina, United States
October 24, 2016

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Bernice N. Mayfield

**** ****** *****

High Point, NC 27260

336-***-**** or 336-***-****

Qualifying Summary:

Experienced Customer Service Agent with excellent research and problem-solving skills.

Self-motivated and very organized worker. Trained to handle irate customers as well as conflict resolution.

Employment History:

Pepsi, Winston Salem, NC 3/2015-9/2015

Customer Service Sales Agent

Used system to place orders for customers

Handled customers urgent issues first

Ralph Lauren, High Point, NC 12/2013-4/2014


Received orders placed by customers and picked the order

Printed labels to be placed on the items

Bank of America, High Point, NC 10/2010-7/2013

Customer Service/Executive Office Advocate

Answered customer inquiries via telephone and written in reference to mortgage and escrow accounts

Provided information on homeowners insurance and property taxes

Drafted excel spreadsheets with itemized listing of fees due on account

Assisted with training new associates

Sears Telemarketing Center, High Point, NC 2/2007-12/2008

Customer Service Representative

Maintained customers files on a daily basis

Responsible for sending Protection Agreements to customers’ homes


T. Wingate Andrews High School, High Point, NC 5/2002


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