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Customer Service Data Entry

Jacksonville, Florida, United States
12.00-14.00 Hour
October 24, 2016

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Pamela Michelle Rutherford

**** ****** ***** **** * Jacksonville, Florida 32277 *904-***-****


Summary of Qualifications:


Answered, screened, and directed inbound phone calls.

Received and assisted clients and escorted them to correct destinations; offices, rooms or

meeting rooms.

Performed general secretarial duties, including meeting scheduling, appointment set up,

faxing and mailing.

Issued out visitor badges.

Took verbal and written messages and transmitted them to the exact person or destination.

Maintained meeting diary either manually or electronically, as required.

Accepted letters and packages delivered to the front desk and distributed to the appropriate staff.

Interacted well with the public.

Handled delicate situations, such as customer requests, special needs and complaints.

Performed basic customer service functions and able to adapt to stressful situations.

Coordinated maintenance of the front desk area, such as the equipment, furniture, lighting,

applications and brochures.

Ordered office supplies.

Maintained a neat, tidy, and pleasant appearance of the reception area.

Computer Skills: Proficient in Microsoft Office

Accounts Payable SoftWare: Great Plains, JD Edwards, AS-400, & QuickBooks Premier 2014

Data Entry Skills: 14000 keystrokes per hour with 98% accuracy.

Typing Skills: 45 words per minute

Functional Skill Areas:

Customer Service


Attention to detail


Multi-Phone Systems


Travel Arrangements

Organizing & Planning

Data Entry

Work History:

Florida Retina Institute Accounts Payable Jacksonville, FL 09/2015-07/2016

American Hospice Receptionist Jacksonville, FL 08/2013-09/2015

Cass Information Systems Audit Representative Jacksonville, FL 08/2012-08/2013

St. Luke’s Hospital Console Operator Jacksonville, FL 10/2009-08/2012

Stenner Pump Company Receptionist Jacksonville, FL 09/2006-10/2009

Sea Star Line Receptionist Jacksonville, FL 05/2004-09/2006


Sandalwood High School Diploma Jacksonville, FL

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