Suzan Saweres
***** ********* ****. *** **** Houston Texas 77094
acw7ji@r.postjobfree.com Cell: 832-***-****
SUMMARY OF QUALIFICATIONS
Excellent interpersonal and communication skills
Superior multi tasking skills and the ability to work in fast paced environment
Strong organizational, analytical, problem solving and time management skills
Ability to work effectively in a team
Develop excellent customer relations, enhancement & satisfaction
EDUCATION & TRAINING
Zigzag University (Egypt) Sep 99-May03
Bachelor of arts
Specialize in Mass Communications and Social Work
Learning resource centre (ILCC)
Completed an Intensive Learning Coach certificate
-Professional coaches provide an ongoing partnership designed to help the kids produce fulfilling results in their personal and professional lives. Coaches help kids improve their performances and enhance the quality of their lives, I believe the kids are naturally creative and resourceful. The coach's job is to provide support to enhance the skills, resources, and creativity that the kids already have.
PROFESSIONAL EXPERIENCE
Servus Credit Union (canada) Jul 14 - current
Member Service Representative
•Ability to navigate multiple computer systems, applications, and utilize search tools to find information
•Basic Microsoft Office skills
•Cash handling experience
•Customer service focus with the ability to stay positive in interactions with customers and team members
•Experience offering products and services
•Experience working in a fast-paced environment
•Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies
•Ability to meet or exceed performance objectives
Create a connection and develop rapport with customers to provide outstanding, personalized service.
Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them.
Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs.
Inform and educate customers on how to conduct simple transactions through self-service technologies.
Follow established policies, procedures and guidelines to protect customers and the company.
Going the extra mile to greet customers, show them that we care, and make them feel welcome
Asking questions to learn about their financial needs and, when the customer sees the value, introducing them to other team members.
Working with manager to increase your customer advocacy effectiveness through feedback and coaching.
Processing multiple customer transactions through patience, attention to detail, and the ability to follow procedures.
Accurately maintaining and balancing a cash drawer.
Delivering upon customer needs for products such as safe deposit boxes, merchant/vault, ATM processing, bonds and coupons, foreign currency and night deposit.
Calgary Catholic Board (Canada) Sep 13 – Jun
Apr 14 - Jun 15
Special Education Assistant Teacher at Corpus Christi Catholic School
Sep 13 - Feb 14
Casual Special Education Assistant Substitute
Assisting students with special education needs (Autistic, Autism and Down Syndrome). This includes those who have severe behavior and communication needs and/or reflect an Educational Support I (ES–1&2) learning profile.
Assists students individually and in small groups.
Assists with testing and record results
Provides general supervision of students during out of class time
Assists in planning and supervising field trips
Prepares teaching materials; photocopying, typing, computer data entry, phoning, bulletin boards, charts
Contributes to class planning activities, behavior and progress reviews
Blessed John XXIII Catholic School Mar 13- Jun 13
Special Education
Calgary, Canada
Teaching either individuals or small groups of pupils within or outside the class
using specialist skills, such as teaching Braille to pupils with visual impairments or sign language and lip reading to students who have hearing impairments
Collaborating with the classroom teacher to define appropriate activities for the pupils in relation to the curriculum
Organizing learning outside the classroom in activities such as community visits, school outings or sporting events
Collaborating with the classroom teacher to define appropriate activities for the pupils in relation to the curriculum
Behavior management
Bolton C Falby Public School Sep 10- Dec 10
Lunch Supervisor
Ajax, Canada
Supervises students during lunch / recess and passing periods, including enforcing school rules, school boundaries, and school behavior expectations
Ensures a safe environment in the lunch room, school grounds and/or parking lot
Works with other school staff to ensure sufficient level of supervision coverage in all areas of the lunch room, school yards, and/or parking lot
Helps mediate and resolve conflicts between students
Administers first aid as needed
Identifies any major security or safety hazards and major repair needs in the recess area and ensures safety rules are followed
Completes accident reports as needed
Perform other related duties as required and assigned.
Saint Gawargios & Saint Antonius Pre School Mar 06-Feb 08
Assistant Teacher
Cairo, Egypt
Responsible for taking care of autistic children
Teaching children specific skills to increase safety awareness
Practice behavior therapy to state and emphasize the effect of various situations
Teach the child to over come negative feelings and emotions
Responsible for engaging students in class activities
Give directions and rules to follow
Introduce different stimuli; i.e. story telling, music, video, toys etc
Help children understand and identify the events of the story
Develop strategies to focus on specific goals and objectives
Involve and encourage children in group activities, group lunch and social communication
Teach children to follow classroom rules and direction given visual and verbal prompts
Heliopolis American International School Sep 03- Feb06
Assistant teacher (Down syndrome)
Cairo, Egypt
Worked with individuals suffering from Down syndrome
Provide one on one support to the child
Teach children to work cooperatively with peers in small group settings
Engage in appropriate cooperative social play interactions
Develop an understanding of the rationale for various social skills
Help develop self confidence and skills to match the average class level
Simplifying the curriculums using certain tools and martial.
Taught English as a second language
Initiate art work and physical education activities
Encourage tracing on the dots and hand writing activates
Help children develop color sense
Help develop math, writing and reading skills