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Customer Service Special Education

Location:
Houston, Texas, 77094, United States
Posted:
October 24, 2016

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Resume:

Suzan Saweres

***** ********* ****. *** **** Houston Texas 77094

acw7ji@r.postjobfree.com Cell: 832-***-****

SUMMARY OF QUALIFICATIONS

Excellent interpersonal and communication skills

Superior multi tasking skills and the ability to work in fast paced environment

Strong organizational, analytical, problem solving and time management skills

Ability to work effectively in a team

Develop excellent customer relations, enhancement & satisfaction

EDUCATION & TRAINING

Zigzag University (Egypt) Sep 99-May03

Bachelor of arts

Specialize in Mass Communications and Social Work

Learning resource centre (ILCC)

Completed an Intensive Learning Coach certificate

-Professional coaches provide an ongoing partnership designed to help the kids produce fulfilling results in their personal and professional lives. Coaches help kids improve their performances and enhance the quality of their lives, I believe the kids are naturally creative and resourceful. The coach's job is to provide support to enhance the skills, resources, and creativity that the kids already have.

PROFESSIONAL EXPERIENCE

Servus Credit Union (canada) Jul 14 - current

Member Service Representative

•Ability to navigate multiple computer systems, applications, and utilize search tools to find information

•Basic Microsoft Office skills

•Cash handling experience

•Customer service focus with the ability to stay positive in interactions with customers and team members

•Experience offering products and services

•Experience working in a fast-paced environment

•Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies

•Ability to meet or exceed performance objectives

Create a connection and develop rapport with customers to provide outstanding, personalized service.

Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them.

Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs.

Inform and educate customers on how to conduct simple transactions through self-service technologies.

Follow established policies, procedures and guidelines to protect customers and the company.

Going the extra mile to greet customers, show them that we care, and make them feel welcome

Asking questions to learn about their financial needs and, when the customer sees the value, introducing them to other team members.

Working with manager to increase your customer advocacy effectiveness through feedback and coaching.

Processing multiple customer transactions through patience, attention to detail, and the ability to follow procedures.

Accurately maintaining and balancing a cash drawer.

Delivering upon customer needs for products such as safe deposit boxes, merchant/vault, ATM processing, bonds and coupons, foreign currency and night deposit.

Calgary Catholic Board (Canada) Sep 13 – Jun

Apr 14 - Jun 15

Special Education Assistant Teacher at Corpus Christi Catholic School

Sep 13 - Feb 14

Casual Special Education Assistant Substitute

Assisting students with special education needs (Autistic, Autism and Down Syndrome). This includes those who have severe behavior and communication needs and/or reflect an Educational Support I (ES–1&2) learning profile.

Assists students individually and in small groups.

Assists with testing and record results

Provides general supervision of students during out of class time

Assists in planning and supervising field trips

Prepares teaching materials; photocopying, typing, computer data entry, phoning, bulletin boards, charts

Contributes to class planning activities, behavior and progress reviews

Blessed John XXIII Catholic School Mar 13- Jun 13

Special Education

Calgary, Canada

Teaching either individuals or small groups of pupils within or outside the class

using specialist skills, such as teaching Braille to pupils with visual impairments or sign language and lip reading to students who have hearing impairments

Collaborating with the classroom teacher to define appropriate activities for the pupils in relation to the curriculum

Organizing learning outside the classroom in activities such as community visits, school outings or sporting events

Collaborating with the classroom teacher to define appropriate activities for the pupils in relation to the curriculum

Behavior management

Bolton C Falby Public School Sep 10- Dec 10

Lunch Supervisor

Ajax, Canada

Supervises students during lunch / recess and passing periods, including enforcing school rules, school boundaries, and school behavior expectations

Ensures a safe environment in the lunch room, school grounds and/or parking lot

Works with other school staff to ensure sufficient level of supervision coverage in all areas of the lunch room, school yards, and/or parking lot

Helps mediate and resolve conflicts between students

Administers first aid as needed

Identifies any major security or safety hazards and major repair needs in the recess area and ensures safety rules are followed

Completes accident reports as needed

Perform other related duties as required and assigned.

Saint Gawargios & Saint Antonius Pre School Mar 06-Feb 08

Assistant Teacher

Cairo, Egypt

Responsible for taking care of autistic children

Teaching children specific skills to increase safety awareness

Practice behavior therapy to state and emphasize the effect of various situations

Teach the child to over come negative feelings and emotions

Responsible for engaging students in class activities

Give directions and rules to follow

Introduce different stimuli; i.e. story telling, music, video, toys etc

Help children understand and identify the events of the story

Develop strategies to focus on specific goals and objectives

Involve and encourage children in group activities, group lunch and social communication

Teach children to follow classroom rules and direction given visual and verbal prompts

Heliopolis American International School Sep 03- Feb06

Assistant teacher (Down syndrome)

Cairo, Egypt

Worked with individuals suffering from Down syndrome

Provide one on one support to the child

Teach children to work cooperatively with peers in small group settings

Engage in appropriate cooperative social play interactions

Develop an understanding of the rationale for various social skills

Help develop self confidence and skills to match the average class level

Simplifying the curriculums using certain tools and martial.

Taught English as a second language

Initiate art work and physical education activities

Encourage tracing on the dots and hand writing activates

Help children develop color sense

Help develop math, writing and reading skills



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