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Sales Technical Support

Location:
Houston, Texas, United States
Posted:
October 24, 2016

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Joey Ortego

Houston, joeypaul**@TX gmail.com - (281) ***-****

SUMMARY

Results-oriented oilfield drilling services professional with experience in Surface Logging, MWD/LWD, Wellbore Integrity/Pore Pressure Evaluation, Technical Support, Operations Management, Project Management and Sales.

SKILLS

Mud Logging

MWD/LWD

Pore pressure evaluation

Technical Support

RT Applications

Team building expertise

Product training and placement

Formulating quotes

Knowledge of CRM Systems

EXPERIENCE

Independent Insurance Agent, May 2016-present

Self Employed (part time role) – Louisiana/Texas Life and Health

Call on direct mail respondents for final expense and mortgage protection insurance coverage.

Also perform other prospecting methods such as cold calls/canvassing, warm market, networking and referrals.

Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.

Presented and clearly explained insurance policy options to clients based on their needs and goals.

Prepared necessary paperwork to process insurance sales and renewals.

Submitted up-to-date activity and production logs to insurance carrier management for review, and CRM software.

Sales Representative, January 2016-May 2016

WoodmenLife, Chapter 243 Eunice, LA

Manage, service and build a book of business within a protected territory.

Set up insurance appointments through various prospecting methods: warm market, networking, referrals, cold calling, and community organization events.

Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Presented and clearly explained insurance policy options to clients based on their needs and goals.

Prepared necessary paperwork to process insurance sales and renewals.

Submitted up-to-date activity and production logs to insurance carrier management for review, and CRM software.

Account Manager, November 2013-September 2015

Baker Hughes, Houston

Managed a portfolio of 5 accounts, which generated $4.2m in revenue per quarter. Sales and Product Lead for following SLS Accounts: Shell, BP, Murphy, Chevron RTOC, ConocoPhillips, PetroBras

Collaborated with operations team to prepare and deliver performance updates and quarterly business reviews.

Wrote, proofed and edited sales proposals and correspondence.

Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.

Addressed customer questions and concerns regarding products, prices and availability.

Planned, created and delivered sales presentations on a weekly basis.

Called on prospective customers in my territory to build customer pipeline through various methods: networking, referrals, cold calls, seminars, association dinners, entertainment functions.

Negotiated details of contracts and payments and prepared sales contracts

Operations Coordinator, January 2013-November 2013 Baker Hughes, New Orleans

Managed SLS Shell Account in New Orleans for Operations, including technical support.

Set project and personal growth goals for field engineers and field specialists working for Shell SLS .

Work closely with Shell customers to achieve project objectives; Meet daily in Shell office, and perform Pre-Job planning, monthly reviews, and after action reviews.

Responsible for all tech support issues that arise from job sites, including having to remote-in to field computers to address software issues.

Proof reports, logs and hydraulics calculations before submitted to clients.

Responsible for all tech support issues that arise from job sites, including having to remote-in to field computers to address software, and wellbore integrity issues.

Served as Acting Sales Rep for New Orleans Area for SLS due to no Sales Rep in place.

Tech Support Specialist, September 2011-January 2013 Baker Hughes, Lafayette/New Orleans

Software and Hardware Lead Tech Support and back-up QC Manager for GOM SLS/Surface Systems product line. Lead support specialist in all Advantage SLS programs including hydraulics calculations, and pore pressure evaluation.

Took calls and work with field supervisors to troubleshoot and solve field issues. Also took part in on-going projects to improve surface systems.

Managed shop inventory for offshore projects, and approved final dispatching of equipment. Troubleshoot faulty equipment sent back to shop and work with QA team to issue final failure reports.

Occasionally went offshore to troubleshoot or install equipment. Worked with electrical, electronic, networking, and fiber optic systems. Also gave a hardware systems class to field engineers.

Performed rig audits offshore to ensure personnel are running jobs as per Baker and client protocol.

Performed rig site surveys and Lead Rig Up of newly contracted work offshore GoM.

This job was based out of New Orleans when we had live Shell projects and in Broussard when we did not.

Field Specialist General, November 2009-September 2011 Baker Hughes, Lafayette

Sr. Field Mud Logger for SLS product Line, Also did work for MWD/LWD and a few hitches with BEACON/Wellbore Monitoring (Remote Pore Pressure Evaluation) during the Deepwater Moratorium.

Field manage offshore projects for SLS from rig up to completion.

Train new field personnel, and ensure all personnel meeting project objectives.

Keep proper inventory on hand, and order materials as needed

Rig Up and maintain surface equipment, well set up as per standards.

Monitor well as per SLS standards, perform hydraulics reports as requested including swab/surge, trips, casings, and standard hydraulics reports.

Generate daily logs, well reports, geology reports.

Consult with rig team, office support, and office clients – geologist, engineers daily. Fiber Optic Technician, June 2009-November 2009

OnTrac / LUS Fiber, Lafayette, LA

Working from a bucket truck, install fiber drops from NAP to home.

Run cable, install patch pins, install home box, fuse both ends of fiber as per FTTH standards, document work, move on to next job.

Troubleshoot fiber network issues.

MWD Field Specialist, October 2008-May 2009

Schlumberger, Oklahoma City, OK

Run NaviGam Slim Tool jobs in Oklahoma and NW Arkansas.

Rig Up Field equipment, program downhole tools, download sources, pick up tools with rig team.

Monitor downhole conditions and alert rig team of issues, perform surveys with DD, and perform downhole calculation reports.

Generate daily logs, and tool reports to client and office daily SLS Field Specialist, August 2006-October 2008

Baker Hughes, Lafayette, LA

Rig Up and maintain surface equipment, well set up as per standards.

Monitor well as per SLS standards, perform hydraulics reports as requested including swab/surge, trips, casings, and standard hydraulics reports.

Generate daily logs, well reports, geology reports.

Consult with rig team, office support, and office clients – geologist, engineers daily. Mud Logger/Unit Manager, April 2000-August 2006

Stratagraph, Lafayette, LA

Rig Up and maintain surface equipment, well set up as per standards.

Monitor well as per standards

Generate daily logs, well reports, geology reports.

Consult with rig team, office support, and office clients – geologist, engineers daily. EDUCATION

High Eunice May 1997 School High School Diploma - Eunice, LA Training

Baker Hughes Advantage for SLS

Baker Hughes Advantage Engineering

Baker Hughes Hardware Class

Baker Hughes Pore Pressure Evaluation

Baker Hughes Xtract Advanced Gas Monitoring

Schlumberger MWD/LWD Academy

Baker Hughes Advanced Pore Pressure and

Wellbore Integrity

Baker Hughes CoPilot 2

Baker Hughes Sales Academy

Blue Sheet Training

Effective Communication

Customer Relations and Client Management

Presentation and PowerPoint Skills

Effective Negotiation Techniques in Sales

Contracts and Legal workshop

Marketing and Business Development



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