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Operations Director

Location:
Blue Springs, Missouri, United States
Salary:
100,000
Posted:
October 24, 2016

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ADAM WILLIAM STILES

*** ** ***** ***** ***** Valley, MO 64029 816.***.**** acw7fp@r.postjobfree.com

FRANCHISE BUSINESS DIRECTOR

Dedicated and dynamic leader and operations manager with extensive experience planning and executing business strategies that generate revenue and result in business expansion and customer retention. Demonstrated ability to oversee all aspects of day-to-day operations management. Skilled at managing lucrative business relationships and negotiating with vendors and suppliers. Hands-on manager who directs projects from start to finish. Dedicated to providing high quality customer service. Experience supervising, coaching, mentoring and developing staff.

Areas of Expertise

Leadership

Compliance

Financial Management

Change Management

Supervising & Training

Strategic Planning

Coaching & Mentoring

Relationship Management

Sales & Business Development

P & L

Customer Service

Human Resources

Generating Revenue

Budgeting

Process Improvements

PROFESSIONAL EXPERIENCE

CITY WIDE FRANCHISE CO INC., LENEXA, KS 2000 – 2016

A commercial cleaning franchise company, the firm operates by selling franchises in major metropolitan markets that sell over 20 multiple services primarily janitorial B to B. They then support these franchises with sales, operations, compliance and back office activities to improve the brand and franchisees service and profitability.

DIRECTOR OF OPERATIONS AND COMPLIANCE (2002 – 2016)

Led recruitment, implementation and ongoing support process that resulted in City Wide growth from five franchise cities to 33 franchise cities in 10+ years.

Planned and execute business strategies to on-board franchisees into system, and oversaw training and development of “on the ground” sales and operations.

Served as a performance business coach for 15-20 franchise locations coaching and influencing them to improve on revenues and profitability and achieved 100% growth of in revenues with each market.

Drove sales and maintained customer retention rate of 90%, taking City Wide from $86,000 per month in revenue to $10,000,000 per month in revenue during this period.

Led City Wide franchise recognition in The Entrepreneur 500 ranking for 2007, 2008, 2009 and 2010 and in 2015 reached Top 300 franchise concepts.

Negotiated national agreements on behalf of City Wide with major suppliers such as Staples Advantage, Hillyard Chemicals and Clarke Equipment to reduce franchisee costs by 30%.

Led formation of Franchise Advisory Council for City Wide and served as a member for 12 years, creating multiple programs to improve sales, human resources and customer retention within franchise system.

Served as the corporate liaison with outside legal counsel with all legal matters in regards to City Wide franchise and protected them from lawsuits or liabilities for over 15 years.

Implemented and Maintained the City Wide Applicant Tracking System program that helped double our recruiting efforts which increased the efficiency in the recruiting and onboarding stages.

Implemented all the System Standards internally and externally along with being responsible for the full compliance throughout the City Wide Brand.

QUALITY CONTROL MANAGER (2000 – 2002)

Oversaw all aspects of sales and customer service for 75 buildings. Duties included all aspects of customer service, selling additional services and extensive problem solving on a daily basis. Interacting with a variety of personalities while displaying leadership abilities

SEARS CARPET AND UPHOLSTERY CARE, RIVERSIDE, MO 1997 – 1999

A residential and commercial carpet cleaning division of Sears

Started this new division from the ground up starting with 3 carpet cleaning teams and doubling to 6 teams.

GENERAL MANAGER (1997-1999)

Oversaw all aspects of day-to-day operations management, including human resources, route implementation, advertising, marketing, customer service, leading a call center, P & L accountability and supervising, training and developing staff.

WASHINGTON INVENTORY SERVICE, SAN DIEGO, CA 1982 –1997

A national company performing inventories for retail establishments

Received numerous management awards including exceeding customer service awards from 1989 to 1992 along with receiving the Presidents Recognition Award in 1990 for 2nd best profitable district office in the USA.

Was a significant member of a national training task force from 1991 to 1994 revamping all training programs and introducing a complete new curriculum for the entire company.

REGIONAL MANAGER (1991-1997)

Led and directed operations for five locations, supervising 10 managers and over 200 associates. Oversaw business development efforts, marketing product line to establish new accounts and expand business with existing accounts.

DISTRICT MANAGER (1985 – 1991)

Led three locations in greater Chicago market, including recruiting, interviewing, training, scheduling and evaluating performance of all district employees. Performed customer service for high-profile accounts, and grew district to top 10 in profitability.

SUPERVISOR (1982 – 1985)

Supervised and motivated crews of five to 80 inventory specialists to maintain high productivity levels and achieve profitability.

EDUCATION

College courses at Michigan State University and Oakland University

AFFILIATIONS

International Franchise Association

Franchise Advisory Council for CWF

Society of Human Resources Managers (SHRM)



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