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Customer Service Medical

Philadelphia, Pennsylvania, United States
October 24, 2016

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Denise M. Cebollero

**** ******* ****** ************, **. 19145 267-***-****

Accomplished and well-rounded professional with extensive management and customer service experience, seeks to apply training towards career opportunities with a dynamic


Flexible and versatile, able to maintain a sense of awareness while under pressure, poised and competent with demonstration ability to easily transcend cultural difference and thrive in deadline-driven environments.

Display remarkable leadership capabilities and successfully build trust within the team dynamic by fostering loyalty and team commitment through the exceeding of targeted results.

Able to anticipate issues and formulate creative and effective solutions, maintaining a high standard of integrity and consistency.

Skilled oral, written and interpersonal communicator of critical information with customers, peers and management to provide the impetus for sound business decisions.


Little Flower High School for Girls - Philadelphia, PA.

General Diploma / June, 1990

Ultimate Medical Academy –Tampa, FL

Medical Administrative Assistant Diploma / November, 2014

-key skills acquired through extensive training:

Preparing and submitting claims to various companies electronically and by paper.

Collaborating across billing/collections departments to ensure billing-related issues are resolved.

Readying patients for examination and treatment.

Scheduling appointments, obtaining insurance authorizations for procedures and collecting medical histories.

Assisting in maintenance of medical charts and/or electronic medical records (EMR) system to prepare prescription refill requests on behalf of the physician.

Employment History

Shoprite Supermarket (Browns) January, 2015 ~ June, 2016 215-***-****

Cashier/Deli/Seafood clerk Fox Street, Philadelphia, PA.

Shoprite Supermarket (Collins) July, 1995 ~ August, 2013 215-***-****

Manager: Deli/Prepared Foods/Seafood 6300 Oxford Avenue, Philadelphia, PA.

Planned and directed all phases of store operation as efficiently as possible in order to achieve maximum sales and profitability.

Led and trained a team of employees to exceptional productivity, consistently driving organizational goals and policies to ensure smooth operations and eliminate issues before they impeded productivity.

Provide consistently outstanding customer service to ensure opportunities for repeat business, supervised and trained staff in all daily job duties, monitored weekly payroll and petty cash and completed daily bank deposits.

Evaluated, documented and communicated performance initiatives effectively with all employees and senior management to ensure smooth business operations.

Maintained appropriate records, documented and oriented and trained new employees to ensure adherence to all standards for customer service, product quality, safety monitoring and food-handling services.

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