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Customer Service Information Technology

London, Greater London, United Kingdom
October 24, 2016

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Lounes BACI

LONDON E** *SP, Tel : +447********* Email:

Personal Profile

I am very hard working individual with over 10 years’ experience working in customer focused job roles including years of experience working in local authorities. I am able to deal with customer’s face to face basis and also over the phone as well as by e-mail. A very confident and calm person who possesses great interpersonal skills and natural ability to solve the problems this enables me to deal with the public at all levels. A well-presented individual with very polite manners and natural aptitude to organize with excellent time management skills. Can work effectively as part of diverse team as well as independently demonstrating outstanding initiative. Healthy and physically fit, flexible and can work unsociable hours. I have a can- do attitude and currently looking for work in a customer focused environment.

Key Skills

Over 10 years’ experience working in customer focused job roles using excellent communication and customer service skills to ensure customer satisfaction.

Multi-lingual, good in English, fluent in French, Arabic with working knowledge in Spanish

Experience in dealing with aggressive behaviour in professional manner.

Knowledgeable in Microsoft Word; Power Point, Outlook; Excel and HTML design.

Honest and trustworthy with outstanding communication skills with ability to relate to people from various backgrounds. Able to make decision under extreme circumstances.

Fantastic punctuality and attendance record

Good knowledge of health and safety. Security trained.

Employment History

Butler/Silver Service and Waiter 2015 - 2016

Angel Agency on Union Street, Southwark

Greeting customers as they arrive and showing them to their table using excellent customer service skills.

Giving out menus and taking orders for food and drink. Serving food and drinks and dealing with bill payments using the till effectively to deal with transactions.

Making sure tables are clean and tidy and adhering to food, health and safety guidelines.

Career/Writer Dec 2012 - 2015

Cared for my sick father and during that time I spent time writing a book. Waiting to get it published.

Jury Service Oct 2012-Nov 2012

The Crown at Blackfriars

Security Officer Sep 2011-Oct 2012

Shield Guarding Co. Security Ltd

Used Vicinitee-referring people to different departments

Fire Panel isolation and de-isolation as well as being a Fire Marshal

Site and Estate Patrols and Site Locke down's. Health and Safety Checks and carrying out fire drills. CCTV patrols, Contractors Permits., Loading Bay duties and issue parking permits

DOB and Incident reports. Worked effectively in a team of other staff as well as efficiently on my own initiative with minimum supervision.

Repairs Administrator 2008-2011

Mears Group Ltd

Working at metropolitan housing Association to ensure that all specified works are carried out completely. Properties maintenance and making appointment with tenants using excellent communication and customer service skills.

Planning works (know where staff should be the following day) and quality control.

Customer Service Centre Advisor 2008

RBKC Council

Translated for customers in need of assistant in Arabic and French. Advised customers regarding Accessible transportation, Housing Management Housing Benefits and Council tax etc.

Customer Service Adviser 2000 - 2008

Lambeth Council/Southwark Council

Provided home visits and information verification for applicants using excellent customer service skills. Assisted those who required translation/reception and phone duties

Liaised with housing and rent income officer and Advised tenants and general public on policies and procedures regarding repairs and Issued residential parking permit and recorded visitors parking permits

Log correspondent on statistic for outstanding correspondence and dealt with refuse collection complaints and enquiries. Reported and abandoned untaxed vehicles, advice customer of correct procedures chased up outstanding enquiries with contractors. Took details and arranged site inspection and liaising with all members of staff

Trained staff in areas of sing- UP Tenancy agreement /basic training to new staff members.

Education and Training

Response Security Training Ltd 2009

BTEC Level 2 Award in Door Supervisor, BTEC Level 2 Award in CCTV

Lambeth Council 2005

Parking Qualification

Child protection awareness workshop, Street Care Services, Bereavement Services

Southwark Council 2004

Rent Arrears Management, Repairs reporting and basic Knowledge of Building Design

Immigration Asylum and Housing Law,

Introduction to Tenant Management 2002

JJB Consultants Direct Computer training Ltd, Holborn 1999-2000

A Level GCE in Information Technology Level 1, 2 and 3

Hobbies and Interests : I enjoy listening to music, socialising with friends, cooking and also enjoy nature walks, reading, watching programmes on TV. References available on request.

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