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Customer Service Data Entry

Edmonton, Alberta, Canada
October 24, 2016

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Ana Koenig 587-***-****

*** ******** ****, ******** ** T5J2L8


Over 5 years of experience in customer service and reception

A team player who is attentive to detail and able to work in a fast paced environment

Strong organizational abilities and able to manage tasks in timely manner

Clear, professional and effective communication abilities

Excellent computer knowledge including MS Office suite and data entry CUSTOMER SERVICE/RECEPTION SKILLS

Excellent phone manner and comfortable answering, screening and forwarding calls

Strong-problem solving and communication skills

Genuine interest in people and in helping others ADMINISTRATIVE/DATA ENTRY SKILLS

Strong clerical skills including word processing and data entry

Highly proficient with using a wide variety of basic office equipment

Comfortable managing files and office supplies, sorting mail, and preparing outgoing mail as needed


Professional Security Guard

Concord Security Edmonton, AB Feb 2016 - Present

Strong ability to detail and communication skills, able to maintain self-control and the ability to make quick decisions during emergency situations

Always maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel

Exercise crowd control and evict trespassers

Defuse potentially volatile situations and intervene when necessary Accounts Receivable Clerk, 4-1 Ltd. 2007-2009

Demonstrated a sound knowledge of processing bills and receipts as well as collections and claims procedures

Responsible for organizing and preparing accurate weekly and monthly reports within deadlines in an organized and detailed manner

Strong problem-solving and communication skills demonstrated in successful resolution of customer billing issues

Customer Service Rep/Tech Support, Verizon Wireless 2006-2007

Responsible for troubleshooting and upgrading software, as well as utilizing different machines to optimize cellphone performance

Demonstrated strong communication and listening skills by assisting customers in a quick and efficient manner regarding company products

Resolved customer concerns in a timely, confident and professional manner Receptionist, Apple Computers 2005-2006

Greeted all guests as well as apple employees with a professional, courteous, and respectful demeanour

Provided coverage for breaks at different buildings by following handbook procedures for the various duties needed to be performed in different locations

Answered incoming calls, utilized in house e-mail system, followed security procedures for visitors and vendors, and for incoming and outgoing apple products EDUCATION

Security Guard and WHMIS Certificate Edmonton, AB Feb 2016 - Present CPR and First Aide Certificate Calgary, AB 2014

Child Education and Psychology courses De Anza College, Cupertino, CA 2004-2005 Development Courses De Anza College, Cupertino, CA 2005-2006 Teller Training Certificate Adult Education, Santa Clara, CA 1990 Office Administration Automation Adult Education, Santa Clara, CA 1989 Typing and 10 key certificate Adult Education, Santa Clara, CA 1988 HOBBIES

Biking, aerobic dancing, travel, reading, music

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