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Customer Service Air Force

Huntsville, Alabama, 35802, United States
October 25, 2016

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Kristine Michele Arnold

**** ******* ****** **, ********** AL 35802

Cell Phone: 256-***-****


Career Objective:

Accomplished administrative professional with a broad range of experience within the military and civilian community in regards to personnel functions and office management.


Bachelor of Science in Psychology with a Minor in Women’s Studies

University of Maryland August 2012

United States Air Force Airman Leadership School

February 2001

Areas of focus: Leadership, Management and Communications

Personnel Journeyman Course

March 1997

Professional Experience:

WHNT News 19: August 2015 – Present

Receptionist: Greet and welcome all guest into the News station. Provide a top-notch customer service when a viewer calls seeking information. Ensure only individuals authorized are allowed to enter the station.

Oklahoma IBC Bank Corporate Headquarters: July 2014 to January 2015

Litigations Coordinator: Process all incoming court-issued garnishments, IRS levies and child support levies. Ensure proper amount of funds are appropriated and sent to the proper agencies. Research and process incoming subpoenas. Provide guidance and support to customers regarding their bank accounts and what steps to take should they disagreement with a court-issued judgment.

Moore, Oklahoma School District: September 2013 to May 2014

Substitute Teacher for the school district

Stay at Home Mother: (Japan & England) September 2002 to September 2013

Raised and mentored my daughters while overseas with the Air Force. Volunteered with the local community and base.

United States Air Force: December 26, 1996 to September 1, 2002

Support and Operations Manager, assigned to the 366th Training Squadron at Sheppard AFB. Directed the executive support staff. Ensured all programs and suspense dates were being met, supervised and mentored two employees.

December 2001 – September 2002

Administrative Specialist, Volkel Air Base, The Netherlands working in the commander’s support staff. Monitored all inbound and outbound personnel, distributed personnel evaluation management products to individuals, advised personnel on the overseas assignment process and updated employees’ assignment preferences, issued suspense dates and tracked performance reports ensuring all suspense dates were met, maintained leave accounting system, processed temporary duty (TDY) orders and kept a clear an accurate log of all TDYs and funds required for them. Directed the unit weight management program and unfavorable information files ensuring strict compliance with Air Force directives, ensured personnel data system had current and accurate data on personnel, typed and distributed a large variety of personnel forms.

November 1998 – December 2001

Administrative Specialist, Pentagon Military Personnel office working with 6500 employee performance reports. Initiated and assigned suspense dates for reports, reviewed completed reports for accuracy and compliance with governing directives, updated employee information in the personnel data system, forwarded additional copies to required agencies and filed the final copy in the employees’ records. Monitored and updated daily and weekly transaction reports.

March 1997 – October 1998

Basic Training followed by Personnel Specialist Course

December 1996 – March 1997

Additional Skills:

Proficient with Microsoft Word and Excel

Highly organized, analytical thinker with strong communication skills

Strong ability to work on multiple task while under pressure and still provide excellent service

Community Volunteer History:

Youth Soccer Coach, Lakenheath AB, England & Misawa AB, Japan

Youth Cheerleading Coach, Misawa AB, Japan

Brownie & Junior Girl Scout Leader, Lakenheath AB, England & Misawa AB, Japan

Burwell Early Leaners school board committee member, Burwell, England

Key Spouse, Lakenheath AB, England

Parent Teacher Association, Misawa AB, Japan; Burwell, England & Moore, OK


Stan Pylant 200 Holmes Ave, Huntsville AL 35801 256-***-****

Scott Gardner 2460 Sample Ave, Clovis CA 93611 559-***-****

Todd Lomax 212 Cap’n Lijah Rd., Centerville MA 02632 508-***-****

Diana Robles 2549 NW 36th St., OKC OK 73112 214-***-****

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