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Customer Service Representative

Lithonia, Georgia, 30058, United States
October 25, 2016

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**** ******** **

Lithonia Ga 30058

Phone : 470-***-****




Internal Revenue Service

**** ******** ****** ****, ********, GA 30341


Customer Service Representative

Supervisor: Letitia C. Smith

Duties, and Related Skills

• Answer incoming phone calls, to assist with questions/problems with customer accounts.

• Assist clients with rental car purchase questions or concerns.

• Use of computer databases as needed to help customers.

• Resolve customer complaints as well as address any issues.

• Maintain current knowledge of procedures and policies in order to assist fellow employees with customers.

• Perform various other duties as requested/assigned by manager.

Internal Revenue Service


Atlanta, GA 30331


Mail and File Clerk

Supervisor: Vaughn Smith

Duties, and Related Skills:

• Received, opened, sorted, and distributed both incoming and outgoing mail;

• Processed incoming and outgoing registered and certified mail, and express mail shipments.

• Maintained appropriate records and/ logs for tracking and mail accountability purposes.

• Identified forms or documents requiring special priority handling and treated them accordingly.

• Screened and/scanned documents, forms, and letters addressed or routed to various offices

• Prepared outgoing correspondence (i.e. forms requested by taxpayers).

• Self-starter who meets project deadlines while performing multiple tasks within a fast paced environment.

• Team player and organizer of many programs and events

• Outstanding communication skills, both oral and written.

• Assisted in the training of new hires

• Proficient in Microsoft Word, Excel, Powerpoint

Additional Information

My work is technical in nature, broad in scope and covers a large

number of tasks. My actions insure timely and accurate processing

of work and affect the general efficiency of the organization related to mail processing. I have been trained in the mission and policies of the Internal Revenue Service and the organization as they relate to my clerical and administrative duties.


• Louis Olds Telephone: 678-***-****

• Rhonda Diggs Telephone: 678-***-****

• Von Speer

Telephone: 404-***-**** Indicates professional reference


Saginaw High School 2002 Saginaw, MI High School Diploma

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