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HR Business Partner

Location:
Manila, NCR, Philippines
Posted:
November 09, 2016

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Original resume on Jobvertise

Resume:

Elmer F. Corpus

CONTACT DETAILS:

Address ** ******** ** ** ******* Sora Street

St Charbel I, Mindanao Camdas Barangay

Ave

Quezon City Baguio City

Mobile 092*-***-**** 074 -424-5652

e-mail acw73b@r.postjobfree.com

EMPLOYMENT HISTORY:

HR Business Partner December 03, 2013 to October 06, 2016

Arvato BERTELSMANN

Duties:

Established HR Start-up operations for Clark, Pampanga and all other day to day activities.

Labor Relations activities, established of discipline policies (Code of Conduct and FMEA,

PIPMS) and compliance to government requirements. Gained Certificate of Compliance from

DOLE.

Driven engagement activities (attrition and implementation litigating programs, fun activities,

CSR activities, Year End Parties, FGD and resolutions, Internal Job Placement and career

coaching. etc)

Provided guidance to site leadership in Performance Appraisals/ Score cards, Performance

Improvement Plans, implementation of Compensation Plans for all levels.

Established/ Maintained implemented new rulings of Shared Services Statutory Benefits

and Company Initiated Benefits Clinic Services.

Establishment of Human Resources Information Systems 201 filing, Active lists, Employee

Lifecycle Database System.

Crafting and Review of existing policies in preparation and participation in the for Client and

Third Party audits.

Passed all client required audits CCA / ISO / VEREGO / EY

Manager, Human Resource September 19, 2011 to January 28, 2013

StarTek Philippines Incorporated

Duties:

Supervised HR Business Partners handling approximately 3,000 head count.

Provide full analysis for attrition and absenteeism. Partner with operations in the

establishment of action plans, monitoring to completion focusing in maintaining of these

numbers within threshold.

Provide guidance to the site leadership team on best practices in engagement, human

resources management, compliance with employment legislation and internal security and

audit procedures.

Created the development of a performance driven culture that encourages individual

ownership of results and employee development. Cross functional with other departments

such as leadership, training and facilities.

Contributed fully to the business planning process and ensure Human Resources Strategy is

aligned to business goals. Manage, coach, and develops site HR business partners and serves

as a mentor to other HR professionals.

Manager, Human Resources May 19, 2008 August 5, 2011

SiTEL Philippines Corporation Baguio City and Metro Manila

Duties:

Establish Strategic Business Partners with Operations

Provided high quality and proactive service to both internal and external customers, meeting

both corporate and statutory requirements, encompassing all aspects of sourcing, recruitment

and selection, employee relations, employee development and reward and other HR

functions, adding value in support of the Companys business objectives.

Provided guidance to the site leadership team on best practice in human resources

management and compliance with employment legislation and internal security and audit

procedures.

Implemented appropriate actions to raise employee satisfaction levels and ensure regular

two-way feedback is undertaken with employees.

Ensured attendance and attrition is effectively managed and reviewed at site level, with

remedial actions taken where necessary.

Contributed fully to the business planning process and ensure Human Resources Strategy is

aligned to business goals. Manage, coach, and develops site HR team and serves as a mentor

to other HR professionals.

Sourcing Manager talent acquisition for professional and agent sourcing, 3rd party,

government, university alliances for the production of would be employees.

Special Projects:

Market Vendor Analysis, Clinic Study

Handled 2 Sites (Metro Manila and Baguio performing same duties as above)

Regional POC for HR for Northern Luzon and HR Start-up operations for Baguio 3

Awards:

Special Citation for Excellence in Support Operations First Data Corporation / Capital

One

WACTEO Award (We are customers to each other; distinguished award) RCN

Assistant Vice- President April 2006 February

2008

Franchised Centers Category Center Support and Compliance Group / Baguio City

Duties:

Ensure the delivery of support services of the master franchise to its national franchised

centers; through manpower hiring, training, outsourcing. Other support may be in any form

that directly affects the operations; such as, but not limited to business planning and provision

of standard operating systems and enforcement of the franchise agreement.

2

All Human resource related duties (training, company policies, compensation and benefits,

commission schemes, recommendation of increases and salary adjustments/ promotions

transfer, team building and motivation)

Handle nationwide franchised centers managing directors, deputy directors, center managers,

department heads and all frontline personnel. With emphasis on achieving key performance

indicators leading to the achievement of business and operational targets. Included training

and coaching across all the levels.

Ensure the training of all Center Support Managers / Managing Directors for functions

required of them.

Represent Informatics Holdings Philippines Incorporated in Board Meetings that are

approved by the CEO in his behalf.

Major Accomplishments aside from duties:

Successfully trained all successions in the implementation of HR processes, Operations,

Marketing and Sales.

Met previous year royalty collection as early as September 2006 and ended the fiscal year

with approximately 260% increase in royalty collections, exceeding the target by at least 30%.

Increased revenues from the franchised centers by approximately 15% versus previous year.

The increase in the revenues from the franchised centers can be attributed to the support in

training and coaching specifically in performance and business reviews and action plans.

Assistant Director / Senior Business Manager June 2003 March 2006

Informatics South Luzon Area - Bicol, Quezon, Bulacan, Laguna and Cavite

Duties:

Ensure the delivery of support services of the master franchise to its south Luzon franchised

centers. Support may be in any form that is directly affecting the operations of the franchised

centers, not limited to business planning, manpower training, and provision of standard

operating systems.

Handled South Luzon franchised centers managing directors, deputy directors, center

managers, department heads and all frontline personnel. With emphasis on achieving key

performance indicators leading to the achievement of business and operational targets.

Included training and coaching across all the levels.

All Human resource related duties (training, company policies, compensation and benefits,

commission schemes, recommendation of increases and salary adjustments/ promotions

transfer, team building and motivation)

Ensure training of all center personnel in the South Luzon Area.

Start-up Division Manager / Technical Manager August 2002 - June 2003

Informatics Territory Corporate Office (TCO)

Duties:

Single Point of Contact amongst TCO divisions, Suppliers, Contractors, Government

Agencies and Investors.

Ensured the proper pooling, training hiring/ recommendation of personnel for all the starting

centers. Includes the training, close evaluation of personnel for the period of start-up of the

center (2 years).

Create, Adhere and Implement the Critical Path for start-up activities of the centers. This will

include but not limited to the hiring of personnel, construction, legal documentation and

permits from various government offices, investment schedules, hardware and software

suppliers.

Create Division Directions and Standard Operating Procedures.

Regularly conduct systems audits and ensure implementation of Internal Controls

All Human resource related duties (training, company policies, compensation and benefits,

commission schemes, recommendation of increases and salary adjustments/ promotions

transfer, team building and motivation)

Ensure Organizational Development through succession planning; hiring and marketing of

careers.

Major Accomplishments aside from duties:

Created and implemented the start-up system of the company.

Trained approximately 65 staff and 12 center managers for the expansion of the franchised

centers.

Started 5 centers for the period where we normally start with 2 centers.

Reduced Cost of capital expenditures of franchisees by approximately 20% and met all the

deadlines for center opening.

Area Manager April 2000 - April 2002

Informatics North Luzon Area - Bulacan, North Eastern Metro Manila, Pangasinan and

Benguet

Duties:

Ensure the delivery of support services of the master franchise to its franchised centers.

Support may be in any form that is directly affecting the operations of the franchised centers,

not limited to business planning, manpower training, and provision of standard operating

systems.

Enforcement of Franchise Agreement compliance to all company standards dictated in the

numerous documents for the brand, marketing, operations, product lines and pricing etc.

Collect all Fees that are due and demandable Royalty Fee, Operational Fees, Penalties, and

Marketing Funds etc.

Ensure training of all center personnel in the North Luzon Area.

Manage Corporate Offices in Central Luzon and North Luzon

Source out other leads for possible franchisees in the area.

All Human resource related duties (training, company policies, compensation and benefits,

commission schemes, recommendation of increases and salary adjustments/ promotions

transfer, team building and motivation)

Major Accomplishments aside from duties:

Recognized as the best performing area in terms of revenues and operations.

Booked franchise for the company Dagupan Center.

Handled the largest number of centers among area managers.

Finalist in the Manager of the Year award.

Senior Center Manager / Area Head June 1998 - March 2000

Informatics North EDSA and Cainta Centers

Duties:

4

Develop, implement and achieve the business units plan.

All Human resource related duties (training, company policies, compensation and benefits,

commission schemes, recommendation of increases and salary adjustments/ promotions

transfer, team building and motivation)

Maintain and ensure compliance to all Informatics International and GHQ standards of

operations and management.

Maximize centers use of physical, financial and human resources.

Regularly conduct systems audits and ensure implementation of Internal Controls

Provide and implement Quality Assurance Controls among Board Members

Ensure training of understudy; and for all other departments.

Major Accomplishments aside from duties:

Handled the start-up operations of Sta. Lucia East Grand Mall; made record sales for start-up

center averaging 1 million per month.

Multi-awarded center for excellence in academics due to the highest passing rates of students

for the International Exams, Best in Academic Operations, Best in Marketing Operations and

Center of the Year Award

Received several Center Manager of the month awards and the 5 year loyalty award.

Finalist in the Manager of the Year award.

Represented the Philippines to the Informatics International Conference in Singapore.

Senior Center Manager June 1996 - May 1998

Informatics SM Mega Mall and North EDSA

Duties: (for the two centers)

Develop, implement and achieve the centers business plan.

All Human resource related duties (training, company policies, compensation and benefits,

commission schemes, recommendation of increases and salary adjustments/ promotions

transfer, team building and motivation)

Maintain and implement Informatics international and local standards for operations.

Ensure training and qualification of understudy

Create strategic business alliances.

Major Accomplishments aside from duties:

Turned around SM Megamall from diminished revenues and operations to a positive

performing center and stabilized center operations.

Trained and set into office Center Managers from understudies for above centers.

Received multiple awards for the centers in terms of operations, services and financial

performances.

Finalist in the Manager of the Year award.

Center Manager June 1995 - May 1996

SM North EDSA Center

Develop, implement and achieve the centers business plan.

Maintain and implement Informatics international and local standards for operations.

Maximize centers use of physical and human resources.

Constantly align with the Director for Center Operations/ Chief Executive Officer and

Managing Directors on business processes and fulfill business operations requirements.

Execute overall sales and marketing strategies that ensure achievement of targets.

Continuously increase market understanding through various methods. Implement initiatives

that ensure revenue growth and stability.

Improve the student / customer base of the center.

All Human resource related duties (training, company policies, compensation and benefits,

commission schemes, recommendation of increases and salary adjustments/ promotions

transfer, team building and motivation)

Major Accomplishments aside from duties:

Established the model start-up center due to highest sales performance and exceeding the

budget targets by approximately 30%.

Received 11 of the 15 awards, to name a few, best in academic operations, best in services

operations and the center of the year award.

Was able to record approximately 1.3M in profits, and return 1M contingency fund later on

reclassified as capitalization.

Promoted from Assistant Center Manager to Center Manager.

Represented the Philippines to the Informatics International Conference in Singapore.

Assistant Center Manager January 1995 - June 1995

SM Mega Mall Center

Develop, implement and achieve the centers business plan.

Maximize centers use of physical and human resources.

Constantly align with the Director for Center Operations/ Chief Executive Officer and

Managing Directors on business processes and fulfill business operations requirements.

Execute overall sales and marketing strategies that ensure achievement of targets.

Continuously increase market understanding through various methods. Implement initiatives

that ensure revenue growth and stability.

Improve the student / customer base of the center.

All Human resource related duties (training, company policies, compensation and benefits,

commission schemes, recommendation of increases and salary adjustments/ promotions

transfer, team building and motivation)

Major Accomplishments aside from duties:

First one-million peso sales benchmark and continuously improved the student base by

approximately 20% for all the courses.

Trained all the department heads who all came from coordinator positions, where some of

them were re-assigned as center heads for new centers

Acted as Center Manager of SM North EDSA Center for start-up operations.

Acted as a Consultant / Lecturer for Asian Development Bank

Operations Manager July 1994 - December 1994

SM Mega Mall Center

Ensure customer satisfaction by developing, implementing quality programs.

Hire, train develop and evaluate the operations team lecturers IT specialists, accounting and

services personnel.

Monitor and increase performance for centers key performance indicators.

Ensure proper training of academe through the creation of the academic mix and succession

planning.

6

Implement companywide standard operating systems i.e 5S, TQ etc.

Implement and constantly improve systems related to stands of operation and internal

control.

Maintain high standards of Integrity in all activities, dealings and documentations.

Maintain cost effectiveness.

Provide full support to Product launches, local and national marketing efforts through

efficient purchasing, speedy delivery etc.

Ensure partnership with accounting for internal control measures and standards.

Ensure proper implementation of all academic requirements and activities including the

administration of local and international exams.

Ensure smooth implantation of new courses following priority areas for government licenses,

software and hardware requirements, training of lecturers and overall readiness.

Academics Head April 1994 - July 1994

Informatics SM Mega Mall Center

Set and maintain high standards of courses conducted by the lecturers.

Create and implement performance evaluation processes among lecturers.

Create and implement talent acquisition for lecturers

Propose and implement improvement and enhancement of course material, visual aids and

equipment.

Monitor training trends in training and feedback the recommendations to the operations

manager or the management team.

Conduct new staff/ student orientation and training.

Lecturer November 1993 - April 1994

Informatics SM Mega Mall Center

Duties:

Develop plan and sustain the course offerings.

Design, develop and plan training and visual aids and other related course materials

Prepare plan, and conduct all student related exercises, quizzes exams (Courseware)

Attend to students feedback and their study-related problems.

Undertake special projects as assigned.

Highlights:

Achieved an average of 4.3 ratings from students via the student feedback form.

Implemented major international systems such as but not limited to: L.A.N set-up, 2.)

M.I.S., licensing and installation, hardware and software maintenance.

Got regularized employment status and promoted after 5 months of employment.

Program Planning Officer / Lecturer August 1989 - November 1993

University of the Philippines Computer Literacy Center

Duties:

Conduct Computer Literacy Programs, Programming and Systems Development.

Hire and train all lecturers to meet standards

Manage Special Projects with government offices assigned by the Managing Director.

Create training needs analysis and outlines, courseware for clients.

Highlights:

Garnered a rating 4.7 (average) where 5 is the highest for all classes handled.

Maintained 25 parttime lecturers and 3 other full-time lecturers, increased their respective

technical competence in IT and classroom management skills.

Systems Analyst / Project Manager (Second Job) July 1993 - November

1993

Cybersoft Information Technologies Incorporated

Duties:

Design an Integration Program for Field Health Information System and Geodetic

Information System (Department of Health)

Employ multi-platform Operating System

Highlights:

Turned over the Field Health Geodetic Information Systems (Malaria Palawan and Cebu -

Family Planning Pilot Modules) to the respective end-users of the Department of Health as

early as November 1993 where expected date of completion was July 1994.

The system was fully accepted and implemented October 1993.

8

EDUCATIONAL BACKGROUND:

Bachelor Science in Zoology 1984 1986

University of Perpetual Help System Manila Campus, Philippines

Bachelor of Science 1983 1984

Major in Electronics and Communication Engineering (2nd year)

De La Salle University Manila, Philippines

Certificate Courses in Information Technology

1988 1989

University of the Philippines (Computer Literacy Center)

Certificate Courses in Programming and Systems Development

1988 - 1989

De La Salle University: IMPACT Center

High School

Saint Paul University -Tuguegarao, Cagayan, Philippines

Elementary Education

Special Education Center -Baguio City, Philippines

PERSONAL DATA

Civil Status Married

Spouse Maria Mercedes Espero Corpus

Children Maiella Claire / Emerson Jude

Date of Birth February 06, 1967

Religion Roman Catholic

SSS Number 33-16371158

Tax Information Number 109-777-078

Affiliations Couples for Christ Foundation for Family

and Life

Alpha Phi Omega International Fraternity

I certify that all the above statements are true and correct to the best of my knowledge.

ELMER MANUEL F. CORPUS



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