Elmer F. Corpus
CONTACT DETAILS:
Address ** ******** ** ** ******* Sora Street
St Charbel I, Mindanao Camdas Barangay
Ave
Quezon City Baguio City
Mobile 092*-***-**** 074 -424-5652
e-mail acw73b@r.postjobfree.com
EMPLOYMENT HISTORY:
HR Business Partner December 03, 2013 to October 06, 2016
Arvato BERTELSMANN
Duties:
Established HR Start-up operations for Clark, Pampanga and all other day to day activities.
Labor Relations activities, established of discipline policies (Code of Conduct and FMEA,
PIPMS) and compliance to government requirements. Gained Certificate of Compliance from
DOLE.
Driven engagement activities (attrition and implementation litigating programs, fun activities,
CSR activities, Year End Parties, FGD and resolutions, Internal Job Placement and career
coaching. etc)
Provided guidance to site leadership in Performance Appraisals/ Score cards, Performance
Improvement Plans, implementation of Compensation Plans for all levels.
Established/ Maintained implemented new rulings of Shared Services Statutory Benefits
and Company Initiated Benefits Clinic Services.
Establishment of Human Resources Information Systems 201 filing, Active lists, Employee
Lifecycle Database System.
Crafting and Review of existing policies in preparation and participation in the for Client and
Third Party audits.
Passed all client required audits CCA / ISO / VEREGO / EY
Manager, Human Resource September 19, 2011 to January 28, 2013
StarTek Philippines Incorporated
Duties:
Supervised HR Business Partners handling approximately 3,000 head count.
Provide full analysis for attrition and absenteeism. Partner with operations in the
establishment of action plans, monitoring to completion focusing in maintaining of these
numbers within threshold.
Provide guidance to the site leadership team on best practices in engagement, human
resources management, compliance with employment legislation and internal security and
audit procedures.
Created the development of a performance driven culture that encourages individual
ownership of results and employee development. Cross functional with other departments
such as leadership, training and facilities.
Contributed fully to the business planning process and ensure Human Resources Strategy is
aligned to business goals. Manage, coach, and develops site HR business partners and serves
as a mentor to other HR professionals.
Manager, Human Resources May 19, 2008 August 5, 2011
SiTEL Philippines Corporation Baguio City and Metro Manila
Duties:
Establish Strategic Business Partners with Operations
Provided high quality and proactive service to both internal and external customers, meeting
both corporate and statutory requirements, encompassing all aspects of sourcing, recruitment
and selection, employee relations, employee development and reward and other HR
functions, adding value in support of the Companys business objectives.
Provided guidance to the site leadership team on best practice in human resources
management and compliance with employment legislation and internal security and audit
procedures.
Implemented appropriate actions to raise employee satisfaction levels and ensure regular
two-way feedback is undertaken with employees.
Ensured attendance and attrition is effectively managed and reviewed at site level, with
remedial actions taken where necessary.
Contributed fully to the business planning process and ensure Human Resources Strategy is
aligned to business goals. Manage, coach, and develops site HR team and serves as a mentor
to other HR professionals.
Sourcing Manager talent acquisition for professional and agent sourcing, 3rd party,
government, university alliances for the production of would be employees.
Special Projects:
Market Vendor Analysis, Clinic Study
Handled 2 Sites (Metro Manila and Baguio performing same duties as above)
Regional POC for HR for Northern Luzon and HR Start-up operations for Baguio 3
Awards:
Special Citation for Excellence in Support Operations First Data Corporation / Capital
One
WACTEO Award (We are customers to each other; distinguished award) RCN
Assistant Vice- President April 2006 February
2008
Franchised Centers Category Center Support and Compliance Group / Baguio City
Duties:
Ensure the delivery of support services of the master franchise to its national franchised
centers; through manpower hiring, training, outsourcing. Other support may be in any form
that directly affects the operations; such as, but not limited to business planning and provision
of standard operating systems and enforcement of the franchise agreement.
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All Human resource related duties (training, company policies, compensation and benefits,
commission schemes, recommendation of increases and salary adjustments/ promotions
transfer, team building and motivation)
Handle nationwide franchised centers managing directors, deputy directors, center managers,
department heads and all frontline personnel. With emphasis on achieving key performance
indicators leading to the achievement of business and operational targets. Included training
and coaching across all the levels.
Ensure the training of all Center Support Managers / Managing Directors for functions
required of them.
Represent Informatics Holdings Philippines Incorporated in Board Meetings that are
approved by the CEO in his behalf.
Major Accomplishments aside from duties:
Successfully trained all successions in the implementation of HR processes, Operations,
Marketing and Sales.
Met previous year royalty collection as early as September 2006 and ended the fiscal year
with approximately 260% increase in royalty collections, exceeding the target by at least 30%.
Increased revenues from the franchised centers by approximately 15% versus previous year.
The increase in the revenues from the franchised centers can be attributed to the support in
training and coaching specifically in performance and business reviews and action plans.
Assistant Director / Senior Business Manager June 2003 March 2006
Informatics South Luzon Area - Bicol, Quezon, Bulacan, Laguna and Cavite
Duties:
Ensure the delivery of support services of the master franchise to its south Luzon franchised
centers. Support may be in any form that is directly affecting the operations of the franchised
centers, not limited to business planning, manpower training, and provision of standard
operating systems.
Handled South Luzon franchised centers managing directors, deputy directors, center
managers, department heads and all frontline personnel. With emphasis on achieving key
performance indicators leading to the achievement of business and operational targets.
Included training and coaching across all the levels.
All Human resource related duties (training, company policies, compensation and benefits,
commission schemes, recommendation of increases and salary adjustments/ promotions
transfer, team building and motivation)
Ensure training of all center personnel in the South Luzon Area.
Start-up Division Manager / Technical Manager August 2002 - June 2003
Informatics Territory Corporate Office (TCO)
Duties:
Single Point of Contact amongst TCO divisions, Suppliers, Contractors, Government
Agencies and Investors.
Ensured the proper pooling, training hiring/ recommendation of personnel for all the starting
centers. Includes the training, close evaluation of personnel for the period of start-up of the
center (2 years).
Create, Adhere and Implement the Critical Path for start-up activities of the centers. This will
include but not limited to the hiring of personnel, construction, legal documentation and
permits from various government offices, investment schedules, hardware and software
suppliers.
Create Division Directions and Standard Operating Procedures.
Regularly conduct systems audits and ensure implementation of Internal Controls
All Human resource related duties (training, company policies, compensation and benefits,
commission schemes, recommendation of increases and salary adjustments/ promotions
transfer, team building and motivation)
Ensure Organizational Development through succession planning; hiring and marketing of
careers.
Major Accomplishments aside from duties:
Created and implemented the start-up system of the company.
Trained approximately 65 staff and 12 center managers for the expansion of the franchised
centers.
Started 5 centers for the period where we normally start with 2 centers.
Reduced Cost of capital expenditures of franchisees by approximately 20% and met all the
deadlines for center opening.
Area Manager April 2000 - April 2002
Informatics North Luzon Area - Bulacan, North Eastern Metro Manila, Pangasinan and
Benguet
Duties:
Ensure the delivery of support services of the master franchise to its franchised centers.
Support may be in any form that is directly affecting the operations of the franchised centers,
not limited to business planning, manpower training, and provision of standard operating
systems.
Enforcement of Franchise Agreement compliance to all company standards dictated in the
numerous documents for the brand, marketing, operations, product lines and pricing etc.
Collect all Fees that are due and demandable Royalty Fee, Operational Fees, Penalties, and
Marketing Funds etc.
Ensure training of all center personnel in the North Luzon Area.
Manage Corporate Offices in Central Luzon and North Luzon
Source out other leads for possible franchisees in the area.
All Human resource related duties (training, company policies, compensation and benefits,
commission schemes, recommendation of increases and salary adjustments/ promotions
transfer, team building and motivation)
Major Accomplishments aside from duties:
Recognized as the best performing area in terms of revenues and operations.
Booked franchise for the company Dagupan Center.
Handled the largest number of centers among area managers.
Finalist in the Manager of the Year award.
Senior Center Manager / Area Head June 1998 - March 2000
Informatics North EDSA and Cainta Centers
Duties:
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Develop, implement and achieve the business units plan.
All Human resource related duties (training, company policies, compensation and benefits,
commission schemes, recommendation of increases and salary adjustments/ promotions
transfer, team building and motivation)
Maintain and ensure compliance to all Informatics International and GHQ standards of
operations and management.
Maximize centers use of physical, financial and human resources.
Regularly conduct systems audits and ensure implementation of Internal Controls
Provide and implement Quality Assurance Controls among Board Members
Ensure training of understudy; and for all other departments.
Major Accomplishments aside from duties:
Handled the start-up operations of Sta. Lucia East Grand Mall; made record sales for start-up
center averaging 1 million per month.
Multi-awarded center for excellence in academics due to the highest passing rates of students
for the International Exams, Best in Academic Operations, Best in Marketing Operations and
Center of the Year Award
Received several Center Manager of the month awards and the 5 year loyalty award.
Finalist in the Manager of the Year award.
Represented the Philippines to the Informatics International Conference in Singapore.
Senior Center Manager June 1996 - May 1998
Informatics SM Mega Mall and North EDSA
Duties: (for the two centers)
Develop, implement and achieve the centers business plan.
All Human resource related duties (training, company policies, compensation and benefits,
commission schemes, recommendation of increases and salary adjustments/ promotions
transfer, team building and motivation)
Maintain and implement Informatics international and local standards for operations.
Ensure training and qualification of understudy
Create strategic business alliances.
Major Accomplishments aside from duties:
Turned around SM Megamall from diminished revenues and operations to a positive
performing center and stabilized center operations.
Trained and set into office Center Managers from understudies for above centers.
Received multiple awards for the centers in terms of operations, services and financial
performances.
Finalist in the Manager of the Year award.
Center Manager June 1995 - May 1996
SM North EDSA Center
Develop, implement and achieve the centers business plan.
Maintain and implement Informatics international and local standards for operations.
Maximize centers use of physical and human resources.
Constantly align with the Director for Center Operations/ Chief Executive Officer and
Managing Directors on business processes and fulfill business operations requirements.
Execute overall sales and marketing strategies that ensure achievement of targets.
Continuously increase market understanding through various methods. Implement initiatives
that ensure revenue growth and stability.
Improve the student / customer base of the center.
All Human resource related duties (training, company policies, compensation and benefits,
commission schemes, recommendation of increases and salary adjustments/ promotions
transfer, team building and motivation)
Major Accomplishments aside from duties:
Established the model start-up center due to highest sales performance and exceeding the
budget targets by approximately 30%.
Received 11 of the 15 awards, to name a few, best in academic operations, best in services
operations and the center of the year award.
Was able to record approximately 1.3M in profits, and return 1M contingency fund later on
reclassified as capitalization.
Promoted from Assistant Center Manager to Center Manager.
Represented the Philippines to the Informatics International Conference in Singapore.
Assistant Center Manager January 1995 - June 1995
SM Mega Mall Center
Develop, implement and achieve the centers business plan.
Maximize centers use of physical and human resources.
Constantly align with the Director for Center Operations/ Chief Executive Officer and
Managing Directors on business processes and fulfill business operations requirements.
Execute overall sales and marketing strategies that ensure achievement of targets.
Continuously increase market understanding through various methods. Implement initiatives
that ensure revenue growth and stability.
Improve the student / customer base of the center.
All Human resource related duties (training, company policies, compensation and benefits,
commission schemes, recommendation of increases and salary adjustments/ promotions
transfer, team building and motivation)
Major Accomplishments aside from duties:
First one-million peso sales benchmark and continuously improved the student base by
approximately 20% for all the courses.
Trained all the department heads who all came from coordinator positions, where some of
them were re-assigned as center heads for new centers
Acted as Center Manager of SM North EDSA Center for start-up operations.
Acted as a Consultant / Lecturer for Asian Development Bank
Operations Manager July 1994 - December 1994
SM Mega Mall Center
Ensure customer satisfaction by developing, implementing quality programs.
Hire, train develop and evaluate the operations team lecturers IT specialists, accounting and
services personnel.
Monitor and increase performance for centers key performance indicators.
Ensure proper training of academe through the creation of the academic mix and succession
planning.
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Implement companywide standard operating systems i.e 5S, TQ etc.
Implement and constantly improve systems related to stands of operation and internal
control.
Maintain high standards of Integrity in all activities, dealings and documentations.
Maintain cost effectiveness.
Provide full support to Product launches, local and national marketing efforts through
efficient purchasing, speedy delivery etc.
Ensure partnership with accounting for internal control measures and standards.
Ensure proper implementation of all academic requirements and activities including the
administration of local and international exams.
Ensure smooth implantation of new courses following priority areas for government licenses,
software and hardware requirements, training of lecturers and overall readiness.
Academics Head April 1994 - July 1994
Informatics SM Mega Mall Center
Set and maintain high standards of courses conducted by the lecturers.
Create and implement performance evaluation processes among lecturers.
Create and implement talent acquisition for lecturers
Propose and implement improvement and enhancement of course material, visual aids and
equipment.
Monitor training trends in training and feedback the recommendations to the operations
manager or the management team.
Conduct new staff/ student orientation and training.
Lecturer November 1993 - April 1994
Informatics SM Mega Mall Center
Duties:
Develop plan and sustain the course offerings.
Design, develop and plan training and visual aids and other related course materials
Prepare plan, and conduct all student related exercises, quizzes exams (Courseware)
Attend to students feedback and their study-related problems.
Undertake special projects as assigned.
Highlights:
Achieved an average of 4.3 ratings from students via the student feedback form.
Implemented major international systems such as but not limited to: L.A.N set-up, 2.)
M.I.S., licensing and installation, hardware and software maintenance.
Got regularized employment status and promoted after 5 months of employment.
Program Planning Officer / Lecturer August 1989 - November 1993
University of the Philippines Computer Literacy Center
Duties:
Conduct Computer Literacy Programs, Programming and Systems Development.
Hire and train all lecturers to meet standards
Manage Special Projects with government offices assigned by the Managing Director.
Create training needs analysis and outlines, courseware for clients.
Highlights:
Garnered a rating 4.7 (average) where 5 is the highest for all classes handled.
Maintained 25 parttime lecturers and 3 other full-time lecturers, increased their respective
technical competence in IT and classroom management skills.
Systems Analyst / Project Manager (Second Job) July 1993 - November
1993
Cybersoft Information Technologies Incorporated
Duties:
Design an Integration Program for Field Health Information System and Geodetic
Information System (Department of Health)
Employ multi-platform Operating System
Highlights:
Turned over the Field Health Geodetic Information Systems (Malaria Palawan and Cebu -
Family Planning Pilot Modules) to the respective end-users of the Department of Health as
early as November 1993 where expected date of completion was July 1994.
The system was fully accepted and implemented October 1993.
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EDUCATIONAL BACKGROUND:
Bachelor Science in Zoology 1984 1986
University of Perpetual Help System Manila Campus, Philippines
Bachelor of Science 1983 1984
Major in Electronics and Communication Engineering (2nd year)
De La Salle University Manila, Philippines
Certificate Courses in Information Technology
1988 1989
University of the Philippines (Computer Literacy Center)
Certificate Courses in Programming and Systems Development
1988 - 1989
De La Salle University: IMPACT Center
High School
Saint Paul University -Tuguegarao, Cagayan, Philippines
Elementary Education
Special Education Center -Baguio City, Philippines
PERSONAL DATA
Civil Status Married
Spouse Maria Mercedes Espero Corpus
Children Maiella Claire / Emerson Jude
Date of Birth February 06, 1967
Religion Roman Catholic
SSS Number 33-16371158
Tax Information Number 109-777-078
Affiliations Couples for Christ Foundation for Family
and Life
Alpha Phi Omega International Fraternity
I certify that all the above statements are true and correct to the best of my knowledge.
ELMER MANUEL F. CORPUS